The Collins College Of Hospitality Management

Ben Dewald, Ed.D

Professor

Dr. Ben Dewald

Dr. Ben Dewald
Professor

Office: 79B-2421
Email: bdewald@cpp.edu
Phone: (909) 869-2960
Fax: (909) 869-4805
Ben Dewald's Home Page

Dr. B.W.A. (Ben) Dewald is a Professor at The Collins College of Hospitality Management at the California State Polytechnic University, (Cal Poly) Pomona.

Prior to joining The Collins College in 2002, Ben taught for ten years at The Hong Kong Polytechnic University School of Hotel & Tourism Management. Ben trained in the Dutch, French and Mexican hospitality industry. He managed and opened restaurants in California and Hong Kong, including the Chardonnay at the Registry Hotel across from the Orange County Airport, Antoine Restaurant at the Meridien Hotel in Newport Beach, the Dining Room at the Rancho Mirage Ritz-Carlton, and the Pétrus restaurant on the 56th floor of the Island Shangri-La in Hong Kong.

Education:

  • Ed.D. (2002) Doctorate of Education, University of Leicester, UK.
  • M.Sc. (1996) Training South East Asia, University of Leicester, UK.
  • C.H.E. (1995) Certified Hospitality Educator, American Hotel & Motel Association.
  • B.Sc. (1982) Hotel & Restaurant Management, California State Polytechnic University of Pomona.
  • B.T.H. (1978) Lycée Technique d'Hôtellerie (Hotel High School), Strasbourg, France.

Teaching, Research, & Consulting Interests:

  • Food & Beverage Operations and Management
  • Tipping;
  • Training;
  • Culture and Management;
  • Hotel & Restaurant Management; and Educational Management.

Professional Body Membership:

  • Faculty Advisor, Restaurant & Foodservice Professionals, Cal Poly Pomona 2004 – Present.

Refereed Publications:

  • Dewald, B., Jimenez, A. Self, J.T. (2016) Comparing pre and post perceptions of studying abroad: an Italy programme case study. Anatolia: An International Journal of Tourism and Hospitality Research. Published on Taylor & Francis Online at: http://www.tandfonline.com/doi/full/10.1080/13032917.2016.1160415 .
  • Lee, L., Lee M.J.,& Dewald, B. (2016) Measuring the customers’ perception of tangible service quality in the restaurant industry: An emphasis on the upscale dining segment, Journal of Foodservice Business Research, 19:1, 21-38.
  • Dewald, B. (2016) Learning from student feedback, The National Teaching Forum, 25(2) pp. 4-5.
  • Dewald, B, Bruin, B. J. and Jang, Y. (2013) “U.S. consumer attitudes toward “green” restaurants” Anatolia: An International Journal of Tourism and Hospitality Research, 25(2), pp. 171-180.
  • John Self & Dewald, Ben , (2010) “Why Do Employees Stay?”, International Journal of Hospitality and Tourism Administration, 12(1), pp.60-72.
  • Zhang Jian (Jane), Ben Dewald and Baudouin C. Neirynck (2009). Experiential Values for Casino Hotels in Macao. Journal of Quality Assurance in Hospitality and Tourism (JQAHT). 10(2) Accepted for publication.
  • Dewald, B.W.A. (Ben) (2008) The Role of the Sommeliers and Their Influence on U.S.A. Restaurant Wine Sales, International Journal of Wine Business Research, 20(2) pp. 111-123.
  • Dewald, Ben & John Self, (2008) Cross Cultural Training for Expatriate Hotel Managers, International Journal of Hospitality and Tourism Administration, 9(4) pp. 352 - 364.
  • Dewald, Ben (2004) “Empowerment Culture in China”, International Journal of Knowledge, Culture and Change Management, www.Management-Journal.com, V. 4 pp.1089-1092.
  • Dewald, Ben (2003) “Tipping in Hong Kong Restaurants”. International Journal of Hospitality Management, 22 (3) pp307-319.
  • Dewald, B.W.A . (2003) "Wine Consumption in Hong Kong ". International Journal Of Wine Marketing, 15(1) pp54-68.
  • Dewald, B.W.A. (2002) "Chinese meals in China: the menu, table etiquette and food ordering". The Hospitality Review, 4(2) pp. 21-26.
  • Dewald, B.W.A. (2001) " Restaurant Tipping by Tourists in Hong Kong". Anatolia , 12(2),pp139-152.
  • Dewald, B.W.A. (2001) "Tipping by Foreign Tourists". Pacific Tourism Review, 5(1/2), pp41/48
  • Dewald, B.W.A. & Sutton J. (2000) " Hospitality Employees' Empowerment in Hong Kong and the Chinese Mainland". Journal of Quality Assurance in Hospitality & Tourism, 1(1) , pp57-65.
  • Dewald, B.W.A. (2000) " Turning part-time Students' Feedback Into Video Programs" Journal of Education + Training, 42(1), pp33-39.
  • Mok, C. & Dewald, B. (1999). Tourism in Hong Kong : After the Handover. Asia Pacific Journal of Tourism Research, 3(2), pp32-40.

Consulting, Training and Service to the Community:

  • Table Scape Judge at the L.A. County Fair; Pomona, CA, Aug. 16
  • Claremont Colleges 37th Annual International Festival, Supervised RFP Student Volunteers, Claremont, CA April 9, 16
  • Hospitality Aviation Program. Extended University, Cal Poly Pomona, Spring 16
  • Kohl’s Professional Leadership Development Conference Speaker Business Etiquette and Table Manners  Presentation Highlander Union Building (HUB) - University of California Riverside, Riverside, CA, March 16
  • Hospitality Aviation Program. Extended University, Cal Poly Pomona, Fall 15
  • Table Scape Judge at the L.A. County Fair; Pomona, CA. Aug. 15
  • Keynote Speaker at the National Society of Leadership and Success Induction Ceremony, May 27, Cal Poly University Pomona, CA, May 14
  • Claremont Colleges 36th Annual International Festival, Supervised RFP Student Volunteers, Claremont, CA, April 14
  • Collins Connection Presenter, Collins College, Cal Poly Pomona, March 14
  • Kohl’s Professional Leadership Development Conference Speaker, Business Etiquette and Table Manners  Presentation,  Highlander Union Building (HUB) - University of California Riverside, Riverside, CA, Feb. 14
  • Shanghailander Palace, Hacienda Heights. Front of House Manager and Server: Service and Upselling Training. Aug/Sept. 13
  • Table Scape Judge at the L.A. County Fair; Pomona, CA. Aug. 13
  • Judge for the California 2013 Boyd’s Coffee Culinary Cup & BJ’s Restaurants Management Cup Competition, co-sponsored by the California Restaurant Association Educational Foundation (CRAEF), Pasadena Convention Center, Pasadena, CA, March 13
  • Business Etiquette and Table Manners United Business Student Senate, College of Business Administration Kellogg West Conference Center, Cal Poly University Pomona, CA, March 13
  • Business Etiquette and Table Manners Presentation MBA Students, Anderson Graduate School of Management, University of California Riverside, CA, Highlander Union Building (HUB) - University of California Riverside, Riverside, CA, Feb. 13
  • International Hotel, Motel & Restaurant Show, Javits Center, New York City, NY Faculty Advisor for Collins College of Hospitality Students. Nov. 10-13, 2012
  • Table Scape Judge at the L.A. County Fair; Pomona, CA, Sept. 12
  • Business Etiquette and Table Manners Class at the University of La Verne, CA, Nov. 11
  • Speaker at the FSVTEC Tech-Vents Conference, Hyatt Regency Irvine, CA, Oct. 11
  • Table Scape Judge at the L.A. County Fair; Pomona, CA, Sept. 11
  • Chaffey College, Advisory Committee Meeting; Hotel & Food Service Management: Hotel Management, Food Service, Culinary Arts, May 11
  • Table Scape Judge for the California Community Colleges, Family & Consumer Sciences; Student Culinary Arts Educational Symposium Shelton’s Poultry Competition. The Energy Resources Center/Gas co. Downey, CA, April 11
  • Judge for the California 2011 Boyd’s Coffee Culinary Cup & BJ’s Restaurants Management Cup Competition, co-sponsored by the California Restaurant Association Educational Foundation (CRAEF), The Collins College, Cal Poly Pomona University, CA, April 11
  • Collins Connection Presenter, Collins College, Cal Poly Pomona, March 11
  • Business Etiquette and Table Manners Presentation; Students in Free Enterprise, Cal Poly Pomona Chapter, Kellogg West Conference Center, Cal Poly University Pomona, CA, March 11
  • Presenter 2011 ProStart® Competition So Cal Boot Camp Co-sponsored by the California Restaurant Association Educational Foundation (CRAEF), The Collins College, Cal Poly Pomona, CA, Jan. 11
  • Business Etiquette and Table Manners Class at the University of La Verne, CA, Nov. 10
  • Table Scape Judge at the L.A. County Fair; Pomona, CA, Sept. 10
  • Business Etiquette and Table Manners, The Career Center, Cal Poly Pomona, May 10
  • Chaffey College, Advisory Committee Meeting; Hotel & Food Service Management: Hotel Management, Food Service, Culinary Arts, May 10
  • Cypress College Advisory Committee Meeting; Hotel, Restaurant & Culinary Arts, Anaheim Campus, April 10
  • Collins Connection Speaker, Collins College, Cal Poly Pomona, April 10
  • Orange Coast College Advisory Committee Meeting; Culinary Arts & Food Service Management: Hotel Management, March 10
  • Judge for the California 2010 Boyd’s Coffee Culinary Competition, co-sponsored by the California Restaurant Association Educational Foundation (CRAEF), Le Cordon Bleu College of Culinary Arts, Sacramento, CA, March 10

Service to Collins College and Cal Poly University Committees: 

  • Co-chair of The Collins College Faculty  Search                      2016/2017
  • Member of The Collins College RTP Committee                       2015/Present
  • Faculty Advisor, Restaurant & Foodservice Professionals      2004/Present
  • Chair of The Collins College Faculty Search                             2014/2015
  • Chair of The Collins College RTP Committee                            2012/2015
  • Chair of The Collins School Dean Search                                 2013/2014
  • Chair of The Collins College RTP Committee                            2012/2015
  • Co-chair of The Collins College Faculty  Search                      2012/2013
  • Chair of The Collins College Faculty  Search                            2011/2012