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Tutoring Attendance and Expectations

Tutoring Expectations

To ensure effective and productive tutoring sessions, the following are the ARCHES Tutoring Expectations for tutees:

Be an active participant in the tutoring process (i.e. working out problems, discussing class material, asking questions, etc.) Your tutor will also ask you questions and initiate dialogue during your sessions.

Come with a plan and know what you need to work on with specific questions or problems to be addressed. You are expected to have attended class, reviewed class material, and attempted homework problems or writing prompts prior to attending your tutoring session(s).

Be prepared with all of the required class materials (i.e., syllabus, textbooks, class notes, assignments or essay prompts, software, etc.) you need for your session(s).

Arrive on time to tutoring session(s) and utilize your full tutoring session (1 or 2 hours). ARCHES does not allow partial appointments (i.e. 15 or 30-minute appointments).

Treat tutors with respect. Tutors work to reinforce independent learning and are not responsible for: providing tutoring outside of tutoring sessions, teaching the class material, completing a student’s homework, completing a take-home exam or replacing class attendance.

Communicate with your tutor and provide feedback, your tutor may not always know what you need. Inform your tutor if a specific technique used in the session is not right for you.


Attendance Policy

Students are expected to arrive on time for all scheduled tutoring sessions. If for any reason you are not able to meet with your tutor for a session, you must notify ARCHES (a minimum of 1 hour) prior to your scheduled session. If a student knows in advance they cannot attend a session, they are encouraged to reschedule that session with their tutor.


  • A student is tardy if they arrive 10 minutes after the hour.
  • 2 Tardies equals 1 No Show


  • A cancellation is when a student cancels an appointment with a minimum of 1 hours notice prior to the scheduled session.
  • To cancel a session, a student must contact the ARCHES office via phone: 909-869-2386 or email: and copy their tutor's CPP email address to the email. 


  • A no-show is when a student does not show to a session and does not contact the office – OR – when a student cancels an appointment without giving a minimum of 1 hours notice – OR – when a student shows up to a session 20 minutes after the hour.
  • Tutors may leave after waiting for 20 minutes for their student to arrive.

Violation of ARCHES Attendance Policies

ARCHES reserves the right to alter or remove your tutoring based on attendance or conduct.

Repercussions if a student excessively cancels or no-shows:

  • First Violation: Student will receive a verbal notification.
  • Second Violation: Student will receive an e-mail notification.
  • Third Violation: Student will receive a warning e-mail notification.
  • Fourth Violation: Student will receive a warning e-mail notification asking for justification of the violations.
  • Fifth Violation: Student is required to meet with the Learning Specialist or Project Director. Strategies to improve attendance will be identified and the student will be required to sign an attendance contract.
  • Sixth Violation: Tutoring will be cancelled for the term (for that course).


Special Tutoring Requests


  • Reschedules will only be allowed for holidays, office closures, and tutor’s attendance (e.g. tutors cancellations or absences).
  • Students must have a good tutoring attendance record in order to reschedule tutoring sessions.
  • Students and/or tutors must submit a Tutor Rescheduling Form to ARCHES.
    • It is the student’s responsibility to coordinate their schedules with their tutor before submitting a rescheduling form.  
  • "No Shows" cannot be rescheduled.
  • Students may reschedule within the week of the original appointment –OR- the following week after the original appointment.
  • Requests must be received 24 hours in advance, and student and tutor will be notified of the decision within 24 hours.

Request for an additional hour

  • Students requesting an additional hour must have a good tutoring attendance record.
  • Students who meet 2 hours a week may request an additional hour of tutoring for a special request up to 3 times a term.
    • Students need to provide justification of the request, which can include additional test preparation, assistance with class projects, or if supplementary time is needed to due to a cognitive or physical challenge.
  • If student needs to request additional tutoring sessions, please consult with the Learning Specialist and or Project Director.
  • Students must coordinate their schedules with their tutor and submit a Request for Additional Hour Form 24 hours in advance. Students will be notified of the decision within 24 hours.
Request Finals Week tutoring
  • There is no regularly scheduled tutoring during finals week.
  • Tutoring is based on tutor availability.
  • If a student is interested in receiving tutoring during finals they must:
    • Schedule a time to meet with tutor
    • Submit a Finals Request Form by 3pm on the last day of instruction


Codes of Conduct

ARCHES students and tutors must follow the universities Codes of Conduct including, but not limited to:

Academic Integrity Policy

Zero Tolerance for Violence Policy

Sexual Harassment Policy