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Deaf and Hard of Hearing Services

DHH services are to provide equal access to communication for students with a documented hearing loss. DHH services include: Realtime Captioning, Interpreting, or an Assistive Listening Device. All services provided are on a request-only basis for any course and event on campus.

Realtime captioning is a method of providing immediate, verbatim translation of spoken English into text using a steno machine and specialized software. The text is displayed on a laptop in the classroom for the student to follow in real time. Captioning services are provided by a qualified and professional realtime captioner.  

Interpreting is a method of providing immediate interpretation of spoken English into American Sign Language (ASL). Interpreting services are provided by a qualified and professional American Sign Language (ASL) interpreter.

An Assistive Listening Device (ALD) is used to amplify sound and provide students with improved access in the classroom. The speaker will wear a microphone attached to a transmitter and sound is amplified by a wireless receiver attached to headphones worn by the student. 

Instructor Responsibilities

When showing a video or streaming media during class or online, closed captioning must be available and turned on. Showing multimedia without captions is not permitted.  Interpreting or Realtime Captioning services do not meet the legal requirement for captioned multimedia materials, as per EO 926.  If using media that is audio only, the instructor must provide a transcript to the student.  The student holds the right to file a complaint against the instructor if non-captioned media is used for instructional purposes.

Realtime Captioning and Interpreting Services

Process for Use of Interpreting and Realtime Captioning Services

  1. Student registers for classes during Priority Registration (Students approved for DHH services are also approved for Priority Registration to allow DRC to schedule in-class service providers in a timely manner.)
  2. Student submits an Accommodation Request through DRC Online Services, selecting the appropriate DHH service for each class. Requests should be made within the 2 weeks following the Priority Registration period. 
  3. DRC emails a Notification of Accommodation to each instructor.
  4. DRC schedules service providers.
  5. The DHH Coordinator emails instructor confirmation that a service provider has been assigned and will be present in each class.
  6. (Realtime Captioning only) Transcripts will be available through DRC Online Services before the next class.

If the student needs DHH services outside of the classroom, they must submit a Custom Request through DRC Online Services at least 3 working days in advance. If it is less than 3 working days, DRC will make a reasonable attempt to fulfill the request.

Student Responsibilities

Schedule Changes

Schedule changes made after Priority Registration may result in delay of services. Student’s eligibility for Priority Registration may be withdrawn due to a change in disability status or if it is not used for the reason it was approved. The student is required to notify the DHH Coordinator of any changes to their class schedule within 3 business days. Failure to request services within this timeframe may delay delivery of services.


The student must attend class to receive services. The student is expected provide advance notice to the DHH Coordinator in the event of an absence or late arrival. If student is not in class within 20 minutes of class start time and has not contacted the coordinator, it will be assumed that the student is not attending class and the service provider will leave. Irregular attendance of 5 or more missed classes may require a meeting with the DHH Coordinator to evaluate effective use of services. If services are suspended, reasonable accommodations will be made in the interim.  

Working with DHH Staff

Service providers are not responsible for informing the DHH Coordinator of class cancellations, future absences, or additional upcoming service requests. All accommodation matters must be discussed between the DHH coordinator and student.

Service providers are not responsible for any information the student has missed or to explain any lecture information that was not understood. If the student does not understand the discussion/lecture the student should raise their hand and ask the instructor to repeat the information. If the instructor does not finish talking about his/her ideas or does not finish his/her sentences or tell jokes that student may not understand, it is the responsibility of the service provider to transcribe/interpret what is spoken. The service provider is not responsible for reminding students of test dates, homework, and/or project assignments, deadlines, etc.

If the student has any questions or concerns about their service provider they should discuss with the DHH coordinator.

Assistive Listening Device (ALD)

Process for Use of Assistive Listening Device (ALD)

  1. Student submits an Accommodation Request through DRC Online Services, selecting Assistive Listening Device for each class in which it’s needed.
  2. DRC emails the Notification of Accommodations to the instructor.
  3. DRC will email the student to schedule an appointment with the DHH Coordinator to check out the equipment.
  4. Student returns the equipment at the end of the quarter.