Reference & Instruction Department

Reference Department

About the Reference and Instruction Department

The Reference and Instruction Department provides assistance to users in understanding what information is available through our Library and where it can be accessed. We help our students develop sophisticated information skills that not only serve their immediate research needs but also prepare them for graduate studies, careers, and lifelong learning. We use a variety of methods, including course-integrated library instruction, personal assistance at the Research Help Desk, office consultations, and instructional guides. Additionally, we introduce students to both traditional library resources and the best of emerging information technologies. We supplement this pedagogical emphasis with the accurate provision of factual information to our students and faculty.
Julie Shen

Research Help Desk Services

Immediate assistance with information questions is available at the Research Help Desk on the 2nd Floor of the Library. Staff will assist you with sources and search strategies suitable to your specific needs.
Research Help Desk Hours ~ Phone: 909-869-3084

Research Help by Appointment

Librarians are available by appointment for research consultations during business hours. Appointments may be scheduled with the Librarian Subject Specialist in a particular subject or through our administrative assistant at 909-869-3076.

back to topaskNOW!

askNOW! is a real time research help service that lets you ask questions and get answers from our librarians and others on the 24/7 network.

Email Research Help

Discipline-specific research questions may be emailed to Librarian Subject Specialists, or you can also ask questions on our FAQ site.  If you do not find an answer to your question in our FAQ knowledgebase, you will have the option of submitting your question via email, and a librarian will send you a reply as soon as possible.

back to topInstruction Program

The University Library's Instruction Program consists of a team of library faculty and staff with teaching expertise who not only help students learn how to navigate the University Library’s physical and virtual spaces but also collaborate with classroom faculty to foster students’ information literacy competencies.

Information literacy—the ability to determine when, why, and what information is needed and then to find, evaluate, and use information effectively and ethically to solve problems, make decisions, and communicate with others—is more than just knowing how to use the library. Rather, it is a critical 21st century skill-set that provides a foundation for both academic success and life-long learning. As such, Cal Poly Pomona librarians are committed to participating in a collaborative, campus-wide effort to help students become information literate.

Our active Library Instruction and Information Literacy Program includes the following instructional services:

  • Face-to-Face Instruction - In order to enhance student learning, librarians design face-to-face instruction sessions that are tailored to specific courses and research assignments. Faculty can contact their instruction librarian to schedule instruction in our computer-equipped instructional facilities, or they can request that librarians come to their classrooms.
  • Online Learning Modules - To meet the learning needs of students 24/7, the library provides self-paced online tutorials and guides, including interactive, how-to screencasts that faculty can link to from their webpages or from Blackboard. Many of our tutorials contain quizzes and certificates of completion, making it easy to incorporate them into your classes as homework assignments, as extra credit, or as part of students' class participation grade.
  • Librarian/ Faculty Collaborations - Librarians are available to work with faculty on teaching and learning projects, such as:
    • designing or revising library research assignments to ensure that they are up-to-date and aligned with current library resources.
    • constructing guides and tutorials to meet the research needs of your students.
    • integrating instruction in research skills and other information literacy competencies into courses and programs.
    • assessing student learning of information literacy skills.
  • Online Video Conferencing - Live online instruction via video conferencing is available for some online and hybrid courses. Please contact Christy Stevens, the Library's Information Literacy Coordinator, for details and availability.

To learn more about our instruction program, read our Mission and Values statement.

For Faculty

Information Literacy

To learn more about information literacy, please consult the following pages: