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Enrollment Errors, Holds, and Permission Numbers

Enrollment Errors

Students who encounter enrollment error messages while registering online.  The following are guidelines that might resolve registration problems:

Enrollment Error Message

What this means.. or  What to do:

Hold on Student’s Record, Add Not Processed

Click on “View My Holds” in BroncoDirect to see any holds that might prevent registration; a description is included about how to clear the hold.

Invalid Enrollment Appointment and Open Enrollment Period has not begun

Click on "Enrollment Dates" in the Student Center in BroncoDirect to view your enrollment appointment.

Requisites not met for Class,

not enrolled

Review the Why is this Requisite Error Appearing? (PDF) chart.

Unit Limit Exceeded for Appointment Period

Student is trying to add a class that exceeds the unit limit for their appointment period.

Time Scheduling Conflict, Student Not Enrolled in Class

There is a time conflict in the schedule of classes that a student is trying to add.  Students must submit to the Registrar’s Office approvals from both departments (of the classes involved) to override the time scheduling conflict.

Student Not Enrolled, Class Full

Maximum Enrollment of the section is reached. Students must enroll in a different section or ask the class instructor for a class permission number to take the class. If permission number is obtained, register online using the class permission number.  Class permission numbers are available only during the add/drop period.

Instructor Consent Required to Enroll in Class, Add Not Processed

Consent from the instructor or department is required to register for a class.  See the Schedule of Classes for a list of these classes.  Obtain a Permission Number from the class instructor or dept. office. Class permission numbers are available only during the add/drop period.

Multiple Enrollment Not Allowed for Course, Add Not Processed

This message appears when the class that a student is trying to add does not allow multiple enrollment, regardless of the section number.

Student Already Enrolled in Class, Add Not Processed

Student is trying to add a class that is already on his/her schedule, regardless of the section number.

Student Not Enrolled, Drop Not Processed

Student is trying to drop a class that is not in his/her schedule.

Student not Eligible to Enroll for Term

Student is not eligible to enroll.  For details, call the Registrar’s Office (909) 869-3000.

Class not Found for Enrollment

Student is trying to add a class that does not exist in the class schedule.

Maximum Term Student Unit Load Exceeded

Student is trying to add a class that will exceed term limit.


All negative service indicator or "holds" must be cleared prior to registration and prior to using any permission number.  If a permission number is used or entered into the registration system prior to any hold being cleared, it will "deactivate" the permission number.  Consequently, a new permission number would have to be obtained.

Students should contact the appropriate office to get clearance.  Testing requirements (including Math and English placement) continue to be checked and existing holds remain in force.  Holds may be viewed online by clicking on "View My Holds" under Personal Portfolio in BroncoDirect.

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Permission Numbers

Class Permission Numbers are used by students to enroll in courses that are full, (class enrollment limit); require consent; or requisites   (co-requisites and pre-requisites). Depending on the type of restriction in place, Permission Numbers are obtained from the Class Instructor or the Department Office.  Permission Numbers can be entered by students when enrolling online through BroncoDirect. Class permission numbers issued to override seat capacity for closed classes are valid only during our ADD/DROP period and will expire after the last day to add classes. See Academic Calendar for dates and deadlines.

The chart below shows where to obtain a Permission Number for a specific registration problem:

If the Enrollment Request Message says…

That means…

The student may request a permission number from…

Not Enrolled, Class ____ Full.

The class is full.

The class instructor.

Requisites not met for Class, not enrolled.

The student has not met the class prerequisites or corequisites.

The class instructor or department office (procedure varies by department).

Permission to enroll in this class is required.

Permission is required to enroll in the class.

The class instructor.

Instructor Consent Required to Enroll in Class, Add Not Processed.

Instructor consent is required to enroll in class.

The class instructor.

Frequently Asked Questions about Permission Numbers

What Do Class Permission Numbers Override?

  • Class enrollment limit (classes that are full)

  • Consent requirement

  • Requisities (co-requisites and pre-requisities)

They DO NOT override time conflicts, maximum units and level restrictions

How do I Obtain My Class Permission Number?

Instructors of Department Offices provide Class Permission Numbers.  Students enter these numbers when registering via BroncoDirect.

What Happens If I Lose My Class Permission Number?

Students should contact their instructor to obtain an original or a new Class Permission Number.  The Registrar's Office will not be able to provide assistance in this matter.

What Happens If I Have a Hold (or Negative Service Indicator)?

Permission Numbers will not work and will be "used up" if holds (also known as service indicators) have not been removed.

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