Shuo (Sean) ZENG

Technology & Operations Management

College of Business Administration

California State Polytechnic University, Pomona

3801 West Temple Avenue, Pomona, CA 91768

Phone: (909) 869-2461

Email: shuozeng@cpp.edu

 

Education

 

Ph.D. in Management, University of Arizona

Aug. 2015

 

Management Information Systems/Operations Management with minor in Economics

Dissertation: Topics of Principal-Agent Service Contracts: Contract Analysis and Pooling Principals

Dissertation Advisor: Dr. Moshe Dror

 

M.Eng. in Computer Science and Technology, Tsinghua University, China

Jan. 2007

 

B.Eng. in Automation, Tsinghua University, China

Jul. 2004

 

Work Experience

 

Sep. 2015 – present

Assistant Professor

Technology & Operations Management

College of Business Administration

California State Polytechnic University, Pomona, California

 

Sep. 2011 – May 2015

Teaching Assistant

Department of MIS, University of Arizona, Tucson, Arizona

 

Aug. 2008 – Aug. 2011

Research Assistant in Artificial Intelligence Lab

Department of MIS, University of Arizona, Tucson, Arizona

 

Feb. 2007 – Jul. 2008

Research Associate

Department of IS, City University of Hong Kong, Hong Kong

 

Research Interests

 

Application of Game Theory in Operations Management

 

Principal-Agent Service Contract Analysis

 

Business Analytics in e-Commerce Platforms

 

Sharing Economy

 

Work in Progress

 

Xu, X., He, Y., Zeng, S. Exploring Influential Factors of Customer Purchase Intention in Sharing Economy

 

Zeng, S., He, Y. Rise of Sharing Economy - An Economic Modeling Approach

 

Zeng, S., Dror, M. Serving Many Masters - An Agent and his Principals

 

Peer-reviewed Journal Publications

 

Xu, X., Zeng, S. and He, Y., 2017. The influence of e-services on customer online purchasing behavior toward remanufactured products. International Journal of Production Economics187, pp.113-125.

 

Xu, X., Munson, C.L. and Zeng, S., 2017. The impact of e-service offerings on the demand of online customers. International Journal of Production Economics184, pp.231-244.

 

Chen, Y., Fan, Z.P., Ma, J. and Zeng, S., 2011. A hybrid grouping genetic algorithm for reviewer group construction problem. Expert Systems with Applications38(3), pp.2401-2411.

 

Liu, Y., Chen, Y., Lusch, R. F., Chen, H., Zimbra, D., & Zeng, S., 2010. User-generated content on social media: Predicting market success with online word-of-mouth. IEEE Intelligent Systems25(1), pp.75-78.

 

Conference Proceedings

 

Zeng, S., Lin, M. and Chen, H., 2011, July. Dynamic user-level affect analysis in social media: Modeling violence in the Dark Web. In Intelligence and Security Informatics (ISI), 2011 IEEE International Conference on (pp. 1-6). IEEE.

 

Zhang, Y., Zeng, S., Huang, C.N., Fan, L., Yu, X., Dang, Y., Larson, C.A., Denning, D., Roberts, N. and Chen, H., 2010, May. Developing a Dark Web collection and infrastructure for computational and social sciences. In Intelligence and Security Informatics (ISI), 2010 IEEE International Conference on (pp. 59-64). IEEE.

 

Zhang, Y., Zeng, S., Fan, L., Dang, Y., Larson, C.A. and Chen, H., 2009, June. Dark web forums portal: searching and analyzing jihadist forums. In Intelligence and Security Informatics, 2009. ISI'09. IEEE International Conference on (pp. 71-76). IEEE.

 

Book Chapters

 

Zeng, S. and Dror, M., 2015. Formulating Principal-Agent Service Contracts for a Revenue Generating Unit. Springer International Publishing.

 

Presentations

 

Zeng, S. and He, Y. Matching Supply with Demand in Sharing Economy - An Economic Modeling Approach. DSI Annual Meeting, Austin, TX. November 2016.

 

Zeng, S. and Dror, M. Pooling Principals By a Repair Agent. INFORMS Annual Meeting, Philadelphia, PA. November 2015.

 

Zeng, S. and Dror, M. Formulating Principal-Agent Service Contracts for a Revenue Generating Unit. INFORMS Annual Meeting, San Francisco, CA. November 2014.

 

Zeng, S. and Dror, M. Service Contract for a Reliable Revenue Generation Unit. INFORMS Annual Meeting, Minneapolis, MN. October 2013.

 

Academic Experience & Service

 

Jan. 2013 – Aug. 2015

MIS Quarterly Editorial Assistant

 

Teaching Experience

 

Instructor - California State Polytechnic University, Pomona

 

EBZ-302 E-Business Technology

Fall 2015 – present

 

TOM-301 Operations Management

Winter 2016 – present

 

TOM-420 Operations, Technologies & Strategies

Spring 2016 – present

 

Instructor – University of Arizona

 

MIS-304 Managing and Using Information Systems

Summer 2011

 

MIS-373 Basic Operations Management

Summer 2013

 

MIS-473A/573A Production and Operations Management

Spring 2012

 

Teaching Assistant – University of Arizona

 

MIS-473A/573A Production & Operations Management

Fall 2011 – Spring 2015

 

MIS-473B/573B Production & Operations Management

Fall 2011

 

MIS-696D Models for Quantitative Analysis

Fall 2011 – Fall 2014

 

Professional Affiliation

 

The Institute for Operations Research and the Management Sciences (INFORMS)

 

The Decision Sciences Institute (DSI)

 

Language

 

English, Chinese