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Gina Yamashita

Summer 2011

10/18/2011 

I am nominating: Gina Yamashita

Years of Service at Cal Poly: 14

Department: Admissions and Outreach

Position: Administrative Analyst

Why are you nominating this person? Why do you think he/she deserves the award?:

I am nominating Gina because of the extremely high level of customer service she provides at our admissions front counter. We have recently had to rearrange front counter and telephone staffing to ensure that prospective and current students were receiving the most accurate and timely information in regards to the admissions cycle. Gina has assumed this responsibility with positivity and vigor. She always makes sure that we keep our public in mind when disseminating information to see that messages are clear, but delivered in the friendliest manner possible. She has also allowed us to utilize our student workers more effectively by training them in front counter protocol and answering prospective student questions.

Please select 3 of the 6 Division of Student Affairs values for which your nominee best exemplifies:

Student-Centered Philosophy, Interconnectedness, Passion

Please share how your nominee exemplifies value #1:

Gina makes great effort to ensure that she answers students questions accurately and puts them at ease, as admissions can be a confusing and stressful process sometimes for students.

Please share how your nominee exemplifies value #2:

As I am a fairly new administrator here at CPP, Gina has been a great help in providing me information on CPP resources that allow me to connect with other departments when I need to. She also works VERY well with all members of our department and makes a great effort to keep our staff abreast of office information and updates. She is my office "historian."

Please share how your nominee exemplifies value #3:

Gina is very passionate about CPP, and she is perhaps the most CPP spirited member of our staff. She takes pride in the traditions of our campus.

In what way(s) does this person enhance or contribute to the Cal Poly Pomona campus community?:

She exemplifies where Cal Poly Pomona is going- she's very positive and takes the time to "engineer" a great experience when people come in to the office or call.