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Misty Isa

Fall 2013

I am nominating:  Misty Isa

Years of Service at Cal Poly:  7-Years, 10-months

Department: University Police Department

Position: Dispatcher


Why are you nominating this person?  Why do you think he/she deserves the award?

Misty Isa exudes a resolute commitment to service as one of our premier dispatchers.  There are often a relentless wave of issues, engulfing both staff and students, which persistently wash up on the dispatch “shore”.  The sole on-duty dispatcher must orchestrate and coordinate the emergency response of police, fire and medical units to various emergencies occurring on campus.  The dispatcher must simultaneously locate and notify appropriate administrators of the pending crisis while handling all of the requests to have doors unlocked, tripped alarms silenced, cars jump started, missing property found, and parties advised on the exchange of information for minor traffic collisions.  Misty must manage all of this while receiving and logging all movements and activities of parking and police officers. 


In what way(s) does this person enhance or contribute to the Cal Poly Pomona campus community?

Misty Isa is Cal Poly’s most senior police dispatcher.  Her shift, Wednesday thru Friday 6AM-6PM, reflects the busiest time for phone and radio traffic of all of the dispatchers assigned.  In spite of shouldering the bulk of the dispatch workload, she handles it with grace and composure.   Her constant expression of care and compassion is always evident in her service to those calling the dispatch center for help.


__X__ Student-Centered Philosophy   

__X__ Integrity

_____ Interconnectedness

_____ Sustainability (New)

_____ Passion

_____ Quality

_____ Richness of Diversity


Please share how your nominee exemplifies value #1:

Remaining on a cool, even, emotional keel is not easily achieved while under the constant stress a dispatcher must endure.  No matter what stress Misty is under at any given moment, she remains intently focused on providing the best possible service to people calling for help.  A Cal Poly graduate herself, She fully understands that helping students and staff through their problems at hand is essential to creating a conducive learning environment consistent with a student-centered philosophy.



Please share how your nominee exemplifies value #2:

Misty imparts help, good cheer, humor and warmth equally to all those with whom she comes in contact, be it in person, by phone or by radio.  While dealing with all of the challenging aspects of her position, if Misty has a bad day, she is the only one who knows it.  Her sincere care for the needs of others consistently reflects her honorable values.  She is the epitome of the Cal Poly employee role model. 


It is my great pleasure to recommend Misty for this act of recognition.