Summer Quarter 2009
I am nominating: Susana Gonzalez
Years of Service at Cal Poly: 4
Department: University Housing Services, UHS
Position: Administrative Support Assistant
Why are you nominating this person? Why do you think he/she deserves the award?:
Susana during her tenure at CPP has been a “go to person.” Her “regular” job is working in a very hectic front desk area where she manages a monstrous key system for University Housing Services as well as the delinquent accounts. Neither of these duties is overwhelmingly positive, and yet Susana is always upbeat and pleasant and works well with the housing staff and the residents. I am nominating Susana because she is great at her job, but for the last three months she has also been filling in as interim assistant to the director as she covers for her colleague on maternity leave. In this new role, Susana has also approached the position with an incredible positive attitude and stepped up to every challenge given to her.
Please share how your nominee exemplifies, with specific examples, a Student-Centered Philosophy: Susana is incredibly student centered as she works out payment plans with many very distraught students. Her pleasant demeanor and ability to communicate easily assists the students to be more comfortable, and honest, with her. She is able to facilitate a lot of hard conversations and makes it look easy.
Please share how your nominee exemplifies, with specific examples, Integrity:
Susana’s integrity is demonstrated in her strong work ethic and determination to get “get the job done.” In her interim role there were several areas that she had to navigate with little direction, and as one of her supervisors commented “She is Sherlock Holmes” – she was able to investigate how and often why some things are done the way they are.
Please share how your nominee exemplifies, with specific examples, Interconnectedness:
Susana’s ability to be interconnected is apparent by the number of compliments she has received from all areas of the division and campus. These include “Susana is a pleasure to work with” “Susana is a gem” and “Susana is efficient and knowledgeable”
Please share how your nominee exemplifies, with specific examples, Passion:
Susana’s passion for her position and the students shows in that she doesn’t stop and won’t put down a task until it is completed. She is very determined and driven to accomplish her duties.
Please share how your nominee exemplifies, with specific examples, Quality:
Susana is very through in completing her tasks – and while she is very efficient, the quality of her work does not diminish. She builds in checks and balances into her routines from ordering replacement keys to following up on signatures for paperwork.
Please share how your nominee exemplifies, with specific examples, Richness of Diversity:
Susana celebrates the richness of diversity of the campus and the housing department. She has been a committee member of the department’s Celebration and Recognition Committee and assisted in several presentations made to the department. She treats everyone she interacts with with a high level of respect and dignity.
In what ways does this person enhance or contribute to the Cal Poly Pomona campus community?:
Susana’s contribution to the campus is that she makes the housing office run smoothly in her every day job, but she also ensured the department didn’t miss a beat during a time of transition. We greatly appreciate what she does for us as she is a STAR.