Counseling & Psychological Services (CAPS)

Crisis Assistance for Faculty/Staff

If a student is having a life-threatening medical or mental health emergency at any time, please dial 911, or call University Police at 909-869-3070.

Thank you for making your way to this page. We genuinely appreciate the time you are taking to help a student who may be experiencing a crisis. A lot of times it is a difficult step for someone to ask for help. The time you are taking now to find help for a student can go a long way in helping them feel understood and supported.


Signs of a Student Needing Support

Some signs of a student in distress include, but are not limited to:

  • A student confides in you that they are going through emotional pain and they are having a difficult time coping alone
  • A student tells you they feel hopeless about the future, are having thoughts of harming themselves or others, or are experiencing hallucinations
  • A student tells you, or you notice, that they are no longer taking care of themselves (e.g., eating, bathing)
  • Increased absences from class or decreased participation in class
  • Disruptive behavior in class

Getting a Student Help

  • Reach out to the student and express concern
  • Listen to the student’s experience in a non-judgmental way – convey understanding and your intent to support them
  • Refer the student to CAPS to speak with a mental health counselor for professional help

Crisis Assistance by Phone

If a student is in crisis or has an urgent concern, the student can call CAPS at (909) 869-3220, reach us by private message on Instagram or Twitter (@cppcaps), or by email at If the student is not available and an emergency response is not required, please feel free to reach out to CAPS for a consultation regarding your mental health concerns for the student.  Please provide your name, contact information, and a good time to call you to ensure we can connect with you as soon as possible. For confidentiality reasons, calls from CAPS will display as a Private/Blocked number/No Caller ID on your mobile device.

During the COVID-19 Remote Learning Transition due to public health guidelines, the CAPS department is working remotely. Phone crisis support is available during business hours 8-5pm Monday through Friday and after business hours.  If you or the student call CAPS at 909-869-3220 after-hours, please press option 2 when prompted by the voicemail to speak to a live crisis counselor. 

Emergency Assistance

If you or the student are experiencing a life-threatening emergency and need immediate attention

  • On-campus: call University Police (909) 869-3070
  • Off-campus: call 911

Additional Faculty/Staff Resources

For additional information on helping students in distress see Suicide Prevention for Faculty/Staff.


CAPS is a resource for mental health consultation for faculty and staff in support of students’ wellbeing.  We can be available to consult with you regarding mental health concerns about students and connect you to the appropriate referrals. If you would like to make a report regarding an ongoing concern about a student in distress or a concerning incident please complete the Broncos Care for Broncos Reporting Form on the CPP Behavioral Intervention Team page.