Counseling & Psychological Services (CAPS)

Crisis Assistance for Faculty/Staff

IF A STUDENT IS HAVING A LIFE-THREATENING MEDICAL OR PSYCHIATRIC EMERGENCY AT ANY TIME, PLEASE DIAL 911 OR CALL UNIVERSITY POLICE AT 909-869-3220.

Crisis Assistance During Business Hours

Signs of a Student Needing Support

Some signs of a student in distress include, but are not limited to:

  • A student confides in you that they are going through emotional pain and they are having a difficult time coping alone
  • A student tells you they feel hopeless about the future, are having thoughts of harming themselves or others, or are experiencing hallucinations
  • A student tells you, or you notice, that they are no longer taking care of themselves (e.g., eating, bathing)
  • Increased absences from class or decreased participation in class
  • Disruptive behavior in class

Getting a Student Help

  • Reach out to the student and express concern
  • Listen to the student’s experience in a non-judgmental way – convey understanding and your intent to support them
  • Refer the student to CAPS to speak with a mental health counselor for professional help

Crisis Assistance During Business Hours


  • Walk-in crisis services have been temporarily paused in observance of social distancing practices and our office is currently working remotely. If you are a student seeking support from CAPS to manage a crisis please let us know by phone at (909) 869-3220, by private message on Instagram or Twitter (@cppcaps), or by email at caps@cpp.edu.
    • Please leave your name, Bronco ID, phone number and a good time to reach you so we can connect with you as soon as possible. For confidentiality reasons, calls from CAPS will likely display as No Called ID on your mobile device. 

A confidential crisis counseling line (909) 869-3220, ext 2, is available to students any time our office is closed for emotional support and consultation. We are notified if a student made use of the service and typically attempt to follow up with the student the next business day.

Crisis Assistance After Business Hours

  • If you believe the student is having a life threatening emergency call University Police (909-869-3070) if the student is on campus, or 911 if the student is off campus.

Additional Information


For additional information on helping students in distress see Suicide Prevention for Faculty/Staff.

CAPS is a resource for confidential consultation and support.  We can be available to consult with you regarding concerns about students and connect you to the appropriate referrals. If you would like to make a report regarding an ongoing concern about a student or a concerning incident please complete the Broncos Care for Broncos Reporting Form on the CPP Behavioral Intervention Team page.

Thank you for making your way to this page. We genuinely appreciate the time you are taking to help a student who may be experiencing a crisis. A lot of times it is a difficult step for someone to ask for help. The time you are taking now to find help for a student can go a long way in helping them feel understood and supported.

 


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