Counseling & Psychological Services (CAPS)

Crisis Assistance for Faculty/Staff

If a student is having a life-threatening medical or mental health emergency at any time, please dial 9-1-1 from a CPP landline or 909-869-3070 from a cell phone.

Thank you for making your way to this page. We genuinely appreciate the time you are taking to help a student who may be experiencing a crisis. It can be difficult for someone to ask for help -- the time you are taking now to find help for a student can go a long way in helping them feel understood and supported.

Signs of a Student Needing Support

Some signs of a student in distress include, but are not limited to:

  • A student confides in you that they are going through emotional pain and they are having a difficult time coping alone
  • A student tells you they feel hopeless about the future, are having thoughts of harming themselves or others, or are experiencing hallucinations
  • A student tells you, or you notice, that they are no longer taking care of themselves (e.g., eating, bathing)
  • Increased absences from class or decreased participation in class
  • Disruptive behavior in class

Getting a Student Help

  • Reach out to the student and express concern
  • Listen to the student’s experience in a non-judgmental way – convey understanding and your intent to support them
  • Refer the student to CAPS to speak with a mental health counselor for professional help

Crisis Assistance by Phone

  • Phone crisis support is available during business hours 8-4:30pm Monday through Friday
  • After business hours crisis support is available by calling our main line at 909-869-3220 and pressing option “2” when prompted by the voicemail to speak to a live crisis counselor. 
  • If a student is in crisis (a non life-threatening medical or mental health emergency) and is with you, please encourage the student to call CAPS while there with you so that we may support the student.

Emergency Assistance

If you or the student are experiencing a life-threatening emergency and need immediate attention:

  • On-campus: Call University Police at (909) 869-3070 from a cell phone or 9-1-1 from a CPP landline
  • Off-campus: Call 9-1-1

Additional Faculty/Staff Resources

  • For additional information on helping students in distress see Suicide Prevention for Faculty/Staff.
  • CAPS is a resource for mental health consultation for faculty and staff in support of students’ wellbeing.  We are available to consult with you regarding mental health concerns about students and connect you to the appropriate referrals.