Contact Us

Service Update for Fall 2020

The Office of Financial Aid and Scholarships is open for business virtually to serve you!  We are committed to providing you the service and support you need to excel in your academic endeavors. Check out our online resources and create your Financial Aid Forms account to avoid missing important notifications. Still can’t find what you need? Contact us via one of the methods below. Please be aware we are experiencing unusually high call and email volumes. 

When you call us, have your Bronco ID number ready to share. When you email us, please use your official CPP email address and include your Bronco ID number in your messages.


Virtual Office Hours: Monday to Friday, 8 a.m. to 5 p.m.

 Phone: 909-869-3700

 Email: (Financial Aid questions) (Scholarship questions)

 Virtual Advising: e-Student Services Zoom


Questions about charges to your account, status of refunds, or direct deposit setup should be directed to Student Accounting and Cashiering Services at sacs@cpp.eduFor answers to the most commonly asked questions please see our FAQ.

If you have any feedback regarding the quality of our service, let us know.

The Office of Financial Aid & Scholarships is in the new student services building: Building 121, 1st Floor.

By Phone or Fax

Main Office Number: (909) 869-3700
Fax Number (909) 869-4757

Mailing Address

Cal Poly Pomona University Office of Financial Aid & Scholarships
3801 W. Temple Ave.
Pomona, CA 91768

Click here for directions.

Staff Contacts

Name: Title: Email:
General Fin Aid Inquiries
General Scholarship Inquiries
Jeanette L. Phillips Director
Charles W. Conn Associate Director
Sara Ayers Assistant to the Director
Saul Ramirez Financial Aid Lead Coordinator
Lupe Linares Counselor
La'Kenya Simon-West Counselor
Paula Rohrenbacher Counselor
Coleen Pila  Counselor
Bettie Quiroz Counselor
Jonathan Como Counselor
Genny Munoz Loan Specialist
Michelle Simpson Scholarships Specialist
Ariana Estrada Scholarships Coordinator
Maria Asturias Scholarships Coordinator
Ruriko Kramp-Gil Operations Analyst
Brandi Blair

Financial Aid Technician