Financial Aid FAQs

What is status of my package?

You will receive a financial aid package notification after your file has been completed and reviewed and your eligibility for aid has been finalized.

  • If you were required to submit documents for review, once all documents have been submitted your file will be routed for review. It can take up to one week for us to complete the review of your file; after which it can take up to one additional week before your aid package is available for your review.

Your award notification email will refer you to MyCPP where you can review the details of your Award Summary (the types and amounts of aid for which you qualify), including the sources of financial aid you are eligible to receive for the academic year, as well as a term/semester specific breakdown of your awards.

I submitted my tasks & documents on the Student Forms site over a week ago. Why hasn’t it been reviewed yet?

There could be many reasons, but first check to ensure that all documents that were requested in the Student Forms site have been submitted – and that you completed the process. Also, check the site to ensure we have not returned a document to you for correction. Your file will not be reviewed until all documents are received.

If you have successfully completed the document submission process, you should see the following message:

Congratulations!

No action is required while the Financial Aid Office is reviewing your file. You may view documents that have been submitted by clicking on the links below.

Contact the Financial Aid Office with any questions. 

It can take up to one week for us to complete the review of your file. You will receive an email once the review has been completed. After the review is complete, it can take up to one additional week before your aid package is available for your review. 

I have an aid package. Why are there charges on my account?

Once you register for classes, your tuition and fee charges for the semester will be added to your account. Tuition and fees are typically due prior to when financial aid is released; however, if your aid summary has been finalized, your aid will show as Pending Financial Aid and will postpone the required payment of your fees until your aid can be released (typically 10 days prior to the start of classes).

  • If your pending financial aid is greater than your tuition and fee charges, you do not need to make any payment towards your tuition and fees prior to your aid being released
  • If your pending aid does not fully cover tuition and fees, you must pay the difference by the extended payment deadline (September 9th) to avoid having a Registration Hold placed on your account.
  • If you have signed up for an installment plan, you are still required to make any payments that are due until your financial aid is released.
    • Pending financial aid does not defer your installment plan payments.

If you have not been awarded financial aid, or have no pending aid displayed, by your fee payment deadline, you will need to contact Student Accounting & Cashiering Services to make payment arrangements and avoid cancellation of your classes.

What Does Pending Financial Aid Mean?

Pending Financial Aid is the amount of aid Cal Poly Pomona expects to credit to your student account; it’s displayed on MyCPP (and your bill) so that you can see how much aid is expected for the semester, and how much you will need to pay toward your account balance. Your financial aid will show as Pending Financial Aid until the funds have been released; pending aid will postpone the required payment of your fees:

  • If your pending financial aid is greater than your tuition and fee charges, you do not need to make any payment towards your tuition and fees prior to your aid being released.
  • If you have signed up for an installment plan, you are still required to make any payments that are due until your financial aid is released. Pending financial aid does not defer your installment plan payments.

What If My “Pending Financial Aid” Does Not Cover All My Charges?

If your pending financial aid does not fully cover your tuition and fees, you must pay the difference out of pocket by the fee payment deadlines to avoid being dropped from your classes.

  • If you have signed up for an installment plan, you are still required to make any payments that are due until your financial aid is released. Pending financial aid does not defer your installment plan payments.
  • If you have questions regarding the charges on your account, please first review the information on the Student Accounting & Cashiering Services website. If you still have questions, please contact them at (909)869-2010 or by email at sacs@cpp.edu.

Why did my package change from last year?

Each year, students must complete a new aid application. The types of financial aid offered are based on the information you submitted on your financial aid application (either the FAFSA or the California Dream Act Application) – and may consist of grants, scholarships, loans, and/or federal work-study – depending on your eligibility.

The aid application uses tax & income information from 2 years prior. Your (and/or your parent’s) income and asset information may have changed since the prior year’s data. Even small changes can affect certain eligibility for aid. Each year the federal government, and California State, reviews and modifies the formulas used to calculate a family’s financial strength that is reflected in the Expected Family Contribution (EFC) on the aid application. The EFC is then used to determine eligibility for the various types of aid.

There are many additional factors that might change your eligibility of aid from year to year. It could be that the following circumstances apply to you:

  • Timing of your application (missing the Priority Filing Deadline)
  • Timing of response to requests for additional documents to complete your file
  • Your willingness to accept various types of financial aid (as indicated by you on your application)
  • The availability of funds
  • Your eligibility for certain awards based on award “lifetime” limits

If you have specific questions about your eligibility for aid, please feel free to contact our office.

Why was I offered loans but no "financial aid"?

Federal financial aid is made up of loans, grants, and work study programs. Loans offered to students and parents are subsidized in part by the federal government, making them more attractive than commercial loans. The ability of students to defer repayment until after they leave school is also a feature not found in commercial loans. Therefore, student loans are considered aid. Federal grant money is reserved for the most needy students and families. Middle- to high-income families therefore might see little or no federal grant money in their packages. 

When Is Aid Released?

Most financial aid funds are released to Student Accounting & Cashier Services – and applied toward any outstanding University charges, including any payment plans. The first possible date funds can be released is 10 days prior to the first day of classes each semester.

For 2020-2021, aid will begin releasing:

  • Fall 2020: August 10, 2020

After the above date, financial aid is released on a nightly basis throughout each semester.

In order for your financial aid to be released for payment of University charges, you must:

  • Have an Award Summary that contains “Official” awards, as opposed to estimated awards
  • Have Accepted the Awards on Your Award Summary
  • Complete your To-Do List on your MyCPP
  • Loan borrowers – complete the Master Promissory Note & Entrance Counseling at studentaid.gov
  • Enroll in classes (at least half-time)
  • Be maintaining Satisfactory Academic Progress (SAP)

How do I use my financial aid to pay my Cal Poly Pomona charges?

When your financial aid is released to Student Accounting & Cashier Services, your aid is applied directly towards any University charges that are on your account for the semester.

  1. Financial aid will first apply to tuition and campus fees, including any payment plan you have signed up for.
  2. Financial Aid will then apply to any university housing charges
  3. If you have any financial aid credit remaining, these funds will be refunded to you as a direct deposit or as a paper check

It can take up to 3 business days from the date of your financial aid disbursement for the funds to show in your bank account. Be sure to sign up for Direct Deposit as this is the fastest, and most secure, way to receive your funds. 

I cannot sign up for Direct Deposit – or change my account information. Help!

Signing Up for Direct Deposit at Bronco Direct

You need to log in to Bronco Direct to sign up for Direct Deposit. You can also view step by step instructions.

What do you need?

  1. Bank account number and
  2. Routing number

 IMPORTANT INFORMATION TO SIGNUP OR UPDATE YOUR DIRECT DEPOSIT

Direct Deposit now requires a 2 Step Authentication

2-Step authentication is used to verify your identity by requiring a password and passcode before access is given to an application or computer system. The passcode can be sent to your mobile device. The current service choice for 2-Step is called DUO . 

  • To self-enroll in DUO and activate your Bronco Account for 2-Step, refer to eHelp DUO self-enrollment instructions.
  • Once 2-Step is activated on your Bronco account , your Bronco password & DUO passcode (2-steps) are required to access selected campus services. This includes BroncoDirect/PeopleSoft, MyCPP, Blackboard, Office 365, as well as others.

Questions about 2-step authentication: Please contact the IT Service Desk.

 

Account Security

Cal Poly Pomona has adopted a new procedure to help keep your campus direct deposit account secure.

Cal Poly Pomona will freeze your campus direct deposit account in the event of any change to your bank account or routing number. The freeze is for five business days in order to give you time to contact us and report any unauthorized changes. 

I cannot sign up for a Payment Plan. Help!

CPP payment plans make it easy to plan, budget and pay tuition payments on-time, interest-free, and without any surprises. Students and authorized users can enroll in an available plan and make payments via direct debit from your bank account or by using Visa, MasterCard, Discover or AmericanExpress.

Enrolling in CPP Payment Plan

During the enrollment period for payment plans, follow the instructions below:

  1. Visit the Student Accounting & Cashiering Services site and click on "Enroll in a Payment Plan" link.
  2. Click Payment Plans tab
  3. Click Enroll Now
  4. Select the Term, review and select an available plan
    1. Click Continue
    2. You will see a summary of charges and credits that are eligible for the plan
  5. Click Display Payment Schedule. Payment amounts and due dates will display
    1. Click Continue
  6. In the Payment Method list, select the preferred payment method. Options are:
    1. New Electronic Check
    2. Credit or debit card
    3. Previously stored information

If scheduled payments are required, the $35.00 enrollment fee will be charged immediately, and monthly payments will automatically post on the due dates.

  1. Read the Payment Plan Agreement
    1. Click I Agree
    2. Click Continue
  2. Read the ACH agreement and click the, “I agree to the above terms and conditions” box
    1. Click Continue

Additional charges, adjustments or payments on the student account that occur after enrollment in a payment plan may result in an adjustment to your plan. If this occurs, an email will be sent explaining the effect on the payment plan amounts.

All payment plans have a $35.00 enrollment fee.