An asterisk (*) indicates that this book is available in the Ombuds Office.

Beer, Jennifer E. Mediator's Handbook; 1997*
Blanchard, Ken
and Johnson, Spencer
The One Minute Manager; 1981*
Booher, Dianna Communicate with Confidence!; 1994
Bradberry, Travis & Greaves, Jean The Emotional Intelligence Quick Book; 2005
Breitman, Patti and Hatch, Connie How to Say No Without Feeling Guilty; 2000
Bolton, Robert People Skills; 1979*  
Brewer, Ernest W. 13 Proven Ways to Get Your Message Across; 1997*
Brinkman, Rick
and Kirschner, Rick
Dealing with People You Can't Stand; 2002*
Burley-Allen, Madelyn Managing Assertively: A Self-Teaching Guide (2nd Ed.); 1995
Carlson, Dwight Overcoming Hurts & Anger, Finding Freedom from Negative Emotions; 2000
Carlson, Richard Don't Sweat the Small Stuff; 1997
Collins, Jim Good to Great; 2001*
Covey, Stephen The 7 Habits of Highly Effective People; 1989*
Dana, Daniel Managing Differences; 2001
Deutsch and Coleman The Handbook of Conflict Resolution; 2000
Donoghue, Paul & Siegel, Mary Are You Really Listening?; 2005
Fisher, Roger
and Shapiro, Daniel
Beyond Reason; 2006*
Fisher, Roger
and Ury, William
Getting to Yes Negotiation Agreement w/o Giving In;
Forni, P.M Choosing Civility, the 25 Rules of Considerate Conduct; 2002
Goleman, Daniel Emotional Intelligence, Why It Can Matter More than IQ; 1995
Goleman, Daniel Social Intelligence: Beyond IQ, Beyond Emotional Intelligence; 2006
Goleman, Boyatzis, McKee Primal Leadership, Learning to lead with Emotional Intelligence; 2002
Gopin, Marc Healing the Heart of Conflict, 8 Crucial Steps to Making Peace; 2004
Hammond, Sue Annis The Thin Book of Appreciative Inquiry; 1996*
Horn, Sam Take the Bully by the Horns; 2002
Horn, Sam Tongue Fu! How to Deflect, Disarm, and Defuse Any Verbal Conflict; 1996
Johns, Beverley
and Carr, Valerie
Techniques for Managing Verbally & Physically Aggressive Students; 2002*
Johnson, Spencer Who Moved My Cheese?; 2002*
Kellett, Peter
and Dalton, Diana
Managing Conflict in a Negotiated World; 2001
Kraybill, Ron
and Wright, Evelyn
The Little Book of Cool Tools for Hot Topic; 2006*
Lang, Michael
and Taylor, Alison
The Making of a Mediator; 2000
Leeds, Dorothy  The 7 Powers of Questions; 2000*
Lencioni, Patrick Death by Meeting*
Lencioni, Patrick The Five Dysfunctions of a Team; 1965*
Lencioni, Patrick Silos, Politics and Turf Wars; 2006*
Lewicki, Barry
and Saunders, Minton
Essentials of Negotiation; 2003*
Masters, Marick
and Albright, Robert
 The Complete Guide to Conflict Resolution in Work;
Mayer, Benard The Dynamics of Conflict Resolution; 2000
McKay, Davis & Fanning Messages:  The Communication Skills Book; 1995*
Miller, Robert B. et. al The 5 Paths to Persuasion; 2004*
Moore, Christopher The Mediation Process; 1996
Nagle-Lechman, Barbara Conflict and Resolution; 1997
Namie, Gary
and Namie, Ruth
The Bully at Work: What You Can Do to Stop the Hurt and Reclaim Your Dignity On the Job; 2000*
Patterson, Grenny
and McMillan, Switzler
Crucial Confrontations; 2005
Patterson, Grenny
and McMillan, Switzler
Crucial Conversations; 2002
Ponte, Lucille
and Cavenagh, Thomas
Alternative Dispute Resolution in Business; 1999
Potter, Beverly Conflict to Cooperation How to Mediate a Dispute;
Ramsey How to Say The Right Thing Everytime; 2002*
Sanderson, Barbara E. Talk It Out!  The Educator's Guide to Successful Difficult Conversations, 2005*
Shipley, David
and Schwalbe, Will
Send: The Essential Guide to Email for Office and Home; 2007*
Spence, Gerry How to Argue and Win Every Time; 1995*
Stein, Mark
and Ernst, Dennis
Resolving Conflict Once & For All; 1997*
Sugars, Bradley Instant Team Building; 2006*
Swets, Paul The Art of Talking So That People Will Listen; 1986*
Thompson, George
and Jenkins, Jerry
Verbal Judo The Gentle Art of Persuasion; 1993
Ury, William The Third Side, 2000
Valentis, Mary & Valentis, John Brave New You; 2001
Weeks, Dudley The Eight Essential Steps to Conflict Resolution; 1992*
Whitney, Diana et. al. Encyclopedia of Positive Questions, Volume One*
Wiersbe, Warren The Bumps Are What You Climb On; 2002
Yarbrough, Elaine
and Wilmot, William
Artful Mediation Constructive Conflict at Work; 1995