Ombuds Powerpoint Presentation (Students)

Slide One

Cal Poly University Ombuds Office
Lavada Austin, Ph.D.
Buidling 1 -106

Slide Two:

Got problems!!!

  • Not sure where to go?
  • Which way to turn?

Slide Three:

Cal Poly University Ombuds Office

  • Are you behind the 8 ball?
  • Do you feel like you’re in a sinking boat?
  • The Ombuds provides an accessible, independent, impartial, informal, and confidential resource to assist you in the resolution of your problems and conflicts.

Slide Four:

What exactly does an Ombuds do?

  • Listens and discusseS
  • Provides options
  • Answers questions
  • Explains University policies and procedures
  • Facilitates/mediates communication between people
  • Steps to resolve problems
  • Provides trends or patterns of problems/complaints to the University President.

Slide Five:

Is there anything the Ombuds cannot do?

The Ombuds WILL NOT:

  • Direct any University office to change a decision
  • Offer legal advice
  • Make decisions for you
  • Have a stake in outcomes
  • Be a part of any formal processes
  • Advocate for any party to the dispute.

Slide Six:

When should I visit the Ombuds office?

  • Go as soon as you feel there might be a problem
  • Need to discuss a sensitive question or issue
  • Feel you have been treated unfairly
  • Help in just getting things started
  • Situation requiring negotiation or facilitating communication
  • Unsure which policies, procedures, or regulations apply
  • When you are unsure of where to go or what options exist to solve a problem

Slide Seven:

Are there disputes the Ombuds Office does not address?

  • Disputes between members of the campus community and private individuals, such as, your significant-other, landlords, or parents.
  • Disputes involving formal processes with unions, disciplinary offices, or legal suits.

Slide Eight:

What will I gain by coming to the Ombuds Office?

  • Insight into a complicated situation
  • A clearer perspective on your issue or concern
  • Enhanced ability to deal effectively with a problem
  • Identification and clarification of options
  • Effective communication skills to resolve interpersonal issues

Slide Nine:

What other services does the Ombuds Office provide?

  • Suggest changes in university policies and procedures
  • Provide workshops for faculty, students, and staff.

Slide Ten:

What does confidentiality mean?

  • Confidentiality of all dealings and communications with the office
  • Issues regarding any disclosures of public safety, such as danger to oneself or others may not be kept
  • Communications with the Ombuds is not a first step in a formal complaint to the University
  • The Ombuds does not communicate with attorneys or have any other involvement in the matter once legal steps have been initiated

Slide Eleven:


  • No confidential or sensitive information is communicated by e-mail or voice mail
  • Confidentiality is maintained by the Ombuds and by you