Orientation Services

Frequently Asked Questions

Is Orientation mandatory?

Orientation is a mandatory enrollment requirement for all new undergraduate students. For summer 2020, orientation will be conducted virtually in three parts:

  1. CPP Online Orientation 
  2. Virtual Advising and Registration
  3. Virtual Engagement consisting of small groups with your Orientation Leader and campus department information sessions

As you go through your virtual orientation experience, you will learn about important Cal Poly Pomona programs, departments and services; meet other new students; and register for your first-semester courses!

How do I complete the CPP Online Orientation?

The CPP Online Orientation is a self-paced program that you can complete at your convenience. The entire orientation takes about two hours to complete. You do not have to complete the Online Orientation at one time. We recommend you take some breaks throughout the program. You can save your progress and return to complete it at a future date.

Successfully completing the CPP Online Orientation means that you have viewed all nine sections and passed the final test with a score of 80% or higher. Once you complete the CPP Online Orientation, your Orientation Registration (ROS) hold will be removed the next business day.

Be sure to complete the Online Orientation before your virtual Advising and Registration date to ensure your Orientation Registration (ROS) hold is removed from your student account. You can use any Internet-connected device to complete the Online Orientation (computer, tablet or smartphone).

CPP Online Orientation

When do I have to complete the CPP Online Orientation by?

You must complete the CPP Online Orientation before your Virtual Advising and Registration date to ensure your Orientation Registration (ROS) hold is removed from your student account.

How can I receive accommodations to fully participate in the Virtual Orientation Experience?

Please be certain to complete the Accommodations Request form included in your confirmation email. After submitting the form, you will receive a response from either the Disability Resource Center or Orientation, depending on their nature of your accommodation request.

Campus departments webinars that are part of our Virtual Engagement calendar will be closed captioned. All videos in the CPP Online Orientation are closed captioned. If you would like to have the Online Orientation text read aloud, we recommend viewing the orientation using the Chrome browser with the Read Aloud extension enabled.

When can I make a reservation for Virtual Advising and Registration?

Virtual Advising and Registration reservation period was from May 15 to June 8. After June 8, contact us at orientation@cpp.edu for your options.

How do I accept my admission offer and pay my Enrollment Confirmation Deposit (ECD)?

Tutorial on how to accept your admission offer and pay your Enrollment Confirmation Deposit (ECD).

You still need to accept your admission offer even if you received an ECD waiver.

How do I claim my BroncoName/CPP email address?

Your BroncoName is your Cal Poly Pomona user name, the primary identifier for campus-wide computer systems. It is also the part preceding @cpp.edu in your email address. You will need to claim your BroncoName before making your Orientation Advising and Registration reservation.

Go to the CPP Account Claiming website to claim your BroncoName. You will need your BroncoNumber (your student ID number) and your claim code, which is your birthdate using the YYMMDD format.

For questions about or help with the Account Claiming process, contact the IT Service Desk at (909) 869-6776 or helpdesk@cpp.edu.

When does summer 2020 virtual orientation take place?

  • Your CPP Online Orientation is available beginning June 1. Complete the CPP Online Orientation at any time before your Virtual Advising and Registration date.
  • Virtual Advising and Registration for freshmen students will take place in June and July.
  • Virtual small groups with your Orientation will take place in June and July.
  • Online sessions with campus departments and student services will be scheduled throughout June, July and August. A complete calendar will be available in the CPP Online Orientation and in your reminder emails.

How do I get the Zoom links for my Virtual Advising & Registration and Orientation Leader small group meetings?

The links to your Zoom meetings will be emailed to you the week before your Virtual Advising & Registration date. Be sure to check both your CPP and personal email addresses. The information about your Advising & Registration date will come from bac@cpp.edu and the information about your Orientation Leader small group meeting will come directly from your Orientation Leader.

When do I register for my first-semester courses?

You will register for your first-semester courses during the Virtual Advising and Registration date you are reserved for. Your enrollment window will remain open for one week so you can make any adjustments to your courses if needed.

What platform will I use for the small group meetings with academic advisors and Orientation Leaders?

Small group sessions with both your academic advisor and your Orientation Leader will be using Zoom. You can access Zoom via MyCPP. Be sure to use your BroncoName and password when logging in to Zoom. You can use Zoom on your computer, tablet or smartphone.

How to Join a Zoom Session

Will I meet with an academic advisor?

Academic advisors will be available to support you during your course registration process. In a small group setting, you will meet virtually with an academic advisor from your department. This advisor will provide guidance on your first-semester coursework. You will be able to complete your course registration over several days, with the support of advisors and other staff who can provide assistance, if needed. If you have in-depth questions about your academic plan, you can schedule an advising appointment for a later date.

When will my Orientation Registration (ROS) hold be removed from my student account?

You must complete your CPP Online Orientation in order for your ROS hold to be removed. Successfully completing the CPP Online Orientation means that you have viewed all nine sections and passed the final test with a score of 80% or higher. Once you complete the CPP Online Orientation, your Orientation Registration (ROS) hold will be removed the next business day. Be certain to complete your CPP Online Orientation before your virtual Advising and Registration date to ensure that your hold is removed prior to course registration.

Can I change my major before the start of the semester?

The deadline to change your major as part of the admissions process has passed. Your next opportunity to change your major will come after your first semester at CPP. You must reserve for a Virtual Advising and Registration date for your admitted major. However, you can let your advisor know of your interest in changing majors so that they can provide you with guidance. Review the Cal Poly Pomona Change of Major Guide for more information about the change of major process.

Is there an orientation option for my parents, family members or other supporters?

Yes! For summer 2020, we are offering a virtual orientation experience for parents, family members and supporters. Visit the Parents, Families and Guests section of our website for orientation options.

When is my student orientation fee due?

Your student orientation fee is posted as soon as you make your Virtual Advising and Registration date reservation. You will see it listed as ORS Fee on your student account. The fee is due by the date listed (September 9, 2020 for Fall 2020) but you are able to pay it earlier if you would like. If you are receiving financial aid, the orientation fee is due after the disbursement date. Be certain to check your account balance after the disbursement date and pay any remaining balance.

Is the Student Orientation Fee refundable?

Refunds are granted if the following conditions are met:

  • You have not yet completed the virtual Advising and Registration part of orientation.
  • Your refund request was emailed to orientation@cpp.edu no later than two weeks before your Virtual Advising and Registration date. Be certain to include your BroncoNumber in your email.
Refunds are not granted automatically and you must contact Orientation via email to request a refund. You are not eligible to receive a refund after completing virtual Advising and Registration, despite any change in your admission status or plans to attend Cal Poly Pomona.

Can I waive the student orientation fee?

The student orientation fee is a mandatory enrollment fee that cannot be waived. However, the orientation fee is due on September 9, 2020, which is after the financial aid disbursement date, so you can wait until after your financial aid is disbursed and then pay any remaining balance on your student account.

Can I change my Virtual Advising and Registration date?

After confirming your reservation for your Virtual Advising and Registration date, you cannot make changes online. To change your date, contact Orientation at orientation@cpp.edu to request a date change. Your admitted academic major must be available on your requested date in order for the change to be processed. You are only able to change your date once. Be certain to include your BroncoNumber in your email.