Orientation Services

Fee and Payment Information

Orientation Fee Information

  • Mandatory Orientation Fee: TBD

The Orientation Fee is not part of your Enrollment Commitment Deposit. It is a separate fee and cannot be waived.

What is covered by the Orientation Fee?
  • Online Orientation
  • Academic advising and course registration
  • Virtual engagement opportunities with Orientation Leaders
  • Virtual engagement with campus departments and studen services
  • New student materials, including but not limited to curriculum sheet, BroncoID, Orientation Resource Guide

Refund Policies and Procedures

Refunds are granted if the following conditions are met:

  • You have not yet completed the Advising and Registration part of orientation.
  • Your request for cancellation and refund was emailed to orientation@cpp.edu no later than two weeks before your Orientation Advising and Registration date.
Refunds are not granted automatically and you must contact Orientation via email to request a refund.
The Orientation Fee is non-refundable. You are not eligible to receive a refund after completing Orientation Advising and Registration, despite any change in your admission status or plans to attend Cal Poly Pomona.

Payment Instructions 

You must pay your Orientation Fee by the due date stated in your BroncoDirect account information (Account Summary/Make Payment or Account Inquiry) to avoid any future holds for non-payment.

Fee Payment Options

  • Online through BroncoDirect
  • Over the phone by calling Student Accounting and Cashiering Services at (909) 869-2010. Have your Bronco ID# ready.
  • In-person at Student Accounting and Cashiering Services, located in the Student Services Building (Bldg 121), 1st Floor, Room 1160 (green wall). Have your Bronco ID# ready.