Safer Return at Cal Poly Pomona

Student FAQs

Student-specific questions and answers about COVID-19. For general questions and answers, visit the General FAQ page. (Page updated 9/4/2020)

On March 19, the County of Los Angeles issued a “Safer at Home” order in response to the pandemic. Governor Gavin Newsom also issued an Executive Order directing that all individuals stay at their place of residence except to maintain continuity of operation of the federal critical infrastructure sectors. This order is in place until further notice.

We have taken steps to significantly reduce the density of our population on campus.

  • A limited number of employees will be available on campus to ensure continuity of critical services, such as the University Police Department, the Student Health Center, designated residence halls, and the Centerpointe dining facility. Please contact your supervisor if you have questions regarding your presence on campus.
  • All virtual and remote instruction will continue as planned as well as some remote student services
  • All events and activities are cancelled.
  • Visit Offices & Services to see the operating status of campus locations.

Visit the Academic and Student Services Support webpage for the most detailed and current information. 

Fall 2020 courses will be predominantly online. However, we plan to offer 126 course sections with in-person components. You can find the list of these courses on the Academic & Student Services Support website.
We submitted detailed plans on how we will implement safety measures (i.e. physical distancing, cleaning, face coverings) to protect the health and well-being of the students, faculty and staff who will be on campus or participate in in-person activities. In addition, our plans include accommodations for students who, for any number of reasons, are unable to participate in in-person activities. If you are enrolled in a course with in-person components, you will receive additional communication about the in-person course and accommodations in the coming weeks.

We have received questions about wait-listing courses and how to get permission numbers from instructors in our virtual format. Please use the wait-listing function in BroncoDirect so instructors and departments can communicate with you about the specific section you are interested in.

Visit the safer return website for more information. 

Graduates of the class of 2020 who previously received care on campus from Student Health Services can make up to three visits before the beginning of the 2020 fall semester. Access to these health services and extension of eligibility for the class of 2020 is intended to support continuity of care in this extraordinary time. Under ordinary circumstances, students are no longer eligible for Student Health and Wellness Services once they graduate.

Types of visits may include follow-up care for a pre-existing condition, receiving results of laboratory tests or refilling prescriptions. There will not be a charge for office visits, but pharmacy or lab costs will be incurred at the current rate. Class of 2020 graduates should inform the Student Health Services staff of their graduate status when they call for an appointment.

Through the federal CARES Act, Cal Poly Pomona was allocated $30.9 million, with at least $15.4 million going to emergency grants for eligible students experiencing financial hardship due to the COVID-19 pandemic. More information about the grants for students is available on the CSU CARES Act webpage.

The Broncos Care Basic Needs Program is providing a one-time grant of up to $500 to assist students with expenses related to an unforeseen emergency, crisis, or catastrophic event. Visit the Basic Needs website for more information and to submit an application.

Visit the Financial Aid website for the latest announced related to financial aid and scholarships.

If you have fever and a cough or trouble breathing OR had close contact with someone who has been diagnosed with COVID-19 in the last 14 days, seek medical care right away.

Students should contact Student Health (909-869-4000) or your healthcare provider. Call the campus Health Center BEFORE coming so that we can make appropriate arrangements to minimize the potential exposure to others.

If you have in-person instruction, you should not attend in person. If you live on campus, you should contact your resident advisor.

We know that the increased media coverage about what is occurring across the world with COVID-19 may cause worry, concern, or even distress to our faculty, staff and students. Our community’s wellbeing is Cal Poly Pomona’s highest priority.

For immediate support, students may reach out to Counseling and Psychological Services (CAPS), located in Building 66, Room 116, to access walk-in services and meet with a counselor right away. CAPS can also be reached by phone at 909-869-3220. Visit the Academic and Student Services Support webpage for specific information on services available by phone and in person. Additionally, after-hours and weekend crisis support is also available by calling the CAPS mainline and pressing “2.”

Diseases can make anyone sick regardless of their race or ethnicity.

People of Asian descent, including Chinese Americans, are not more likely to get COVID-19 than any other American. Help stop fear by letting people know that being of Asian descent does not increase the chance of getting or spreading COVID-19.

As we respond and adapt to new information, we want to remind everyone that no member of our community should be made to feel that they are unwelcome due to their race, national origin or recent travel, or because they are wearing a mask. Those who believe they have experienced mistreatment should contact Cal Poly Pomona's Office of Equity & Compliance at 909-869-4646 or

Visit the University Housing Services webpage for the most detailed and current information on housing.

Visit the Dining Services website for hours of operations.

Over the past several months, the pandemic has created unprecedented challenges. To protect our community, the university postponed commencement and we have been working diligently to plan an event to celebrate our 2020 graduates and their achievements. When we surveyed students in the spring, most of the Class of 2020 indicated their preference for an in-person commencement ceremony. Unfortunately, due to the rising number of COVID-19 cases in the region and the corresponding health guidelines in effect, the university has determined that it will not be possible to hold a December in-person ceremony.

We are now working on various contingency plans for a Class of 2020 ceremony in May 2021. Our planning will continue to be guided by our commitment to protect health and well-being, as well as guidelines and recommendations by the CSU Chancellor’s Office and state and local public health agencies. Please note that commencement is not being cancelled and it is just being postponed to May 2021. 

The pandemic is a challenging and evolving situation. We understand that our graduates are eager to celebrate this important milestone, and we recognize the safety, travel and logistical challenges that people may face. We remain committed to celebrating our graduates and will provide an update on our plans for a May 2021 ceremony later in the fall.

Please visit the International Center website or contact International Center office at to discuss your concerns.

For the status of ASI facilities and services, visit for updated hours of operations. The ASI events page lists ASI events that have been canceled or rescheduled. Also, the ASI FAQ page addresses topics such as travel, ASI operations and club accounts. If you have questions regarding ASI events, email Cathy Neale, associate director of marketing, at

Visit the Center for Community Engagement webpage for information on internships, cooperative education on service learning. Visit Bronco Volunteer for volunteering updates.

Information on Requests for Refunds or Reductions in Tuition, Mandatory and Campus-Based Fees

Cal Poly Pomona is following the policies and guidance of the California State University Chancellor’s Office governing tuition and fees. All CSU campuses remain open for business subject to State of California mandated restrictions, including stay at home, physical distancing, and remote working and learning orders and protocols.  Instruction on all CSU campuses continued throughout the Spring term and was conducted by virtual means on a temporary basis to ensure student and employee health and safety, and to maintain degree progress despite the current public health crisis.  Although instruction in the Fall term will also be largely remote, the CSU has devoted considerable resources to ensuring that students’ education and degree progress is not disrupted.

Additionally, many if not most of the CSU’s programs remain available to students via remote or reduced physical distancing access, as well as new and additional programs and services developed to adapt to and provide virtual instruction, virtual academic support, telehealth services, virtual career counseling and placement services, and virtual student government, just to name a few. As a result, tuition and campus fees will generally not be refunded or reduced, except in accordance with campus policies and procedures consistent with CSU policy Title 5 CCR § 41802. 

If you have questions, please email the Division of Administrative Affairs at

*If a student is due a refund and they have a past due balance, the system will apply the refund as a credit to the past due balance.

Refunds of housing fees will be issued to students who vacate campus housing prior to the end of their housing license agreement and shall be made in accordance with existing campus refund policies and procedures.

Students living in the Residential Halls, Suites and Lyle Center can visit the University Housing Services website for FAQs and contact information. Students living in the University Village can contact the University Village for more information.

Refunds of campus parking fees will be issued to students who apply for a prorated refund and will be processed in accordance with existing campus refund policies and procedures.
Visit the Parking Services website, or call 909-869-3061 or email

Refunds of other campus fees for materials, services, and facilities will be processed in accordance with existing campus refund policies and procedures. 

*If a student is due a refund and they have a past due balance, the system will apply the refund as a credit to the past due balance.

ASI Facilities and Operations Fee (BRIC and BSC)

In light of the evolving circumstances of COVID-19, the CSU system has established an Interim policy concerning the refund and/or reduction of fees. Visit the ASI FAQs website for more information.


Cal Poly Pomona (CPP) has six mandatory student fees: the ASI fee, the ASI Facilities & Operations (F&O) fee, the Health Medical Facility fee, Student Health fee, Instructionally Related Activities fee, and the Student Success fee. CPP annually allocates the revenue from the ASI fee and the ASI F&O fee to the Associated Students, Inc., a non-profit corporation governed by a student board and run by part-time student employees and professional staff. The ASI mandatory fees cover the cost of student representation and governance, funding for student clubs and organizations, student services and programs, and debt payments and other expenses to construct and run the ASI-operated facilities: Bronco Student Center (BSC) and Bronco Recreation and Intramural Complex (BRIC).

For more information, visit the ASI FAQs website.

Student Advising FAQs

This will depend on many factors like your specific financial aid awards and if you decide to drop one or all your classes. Please contact the Office of Financial Aid & Scholarship or the Bronco Advising Center for this information.  

The transition to a virtual format for classes will not impact your time to degree. Students should stay in regular contact with their instructor, read all emails related to course work, and complete all assignments.  

Petitions will continue to be processed. If you have already submitted your petition, you do not need to resubmit.  

Consult CPP Connect for both appointment and drop-in availability for all the college advising centers. If you don’t see any availability, call the center. The Bronco Advising Center will continue to offer drop-in hours from Monday to Friday, 8 a.m. to 5 p.m.  

The campus’ computer labs will remain open during this transition and can be used to access your courses and complete assignments.  


Priority registration planners are due March 23. If you have questions about how to submit your priority registration planner, contact the coordinator of the program that gives you priority registration 

Per university policy, students who want to withdraw from one or more courses after the end of the published Withdrawal Period must submit the Petition to Withdraw for Serious and Compelling Reasons. This online form is available on the Registrar’s Office website 

You can use the National Student Clearinghouse to request an enrollment verification document. If there is a specific document that you need filled out, you can contact the Bronco Advising Center at 

Students should follow the guidance of their placement site. The Center for Community Engagement asks that industry partner supervisors and engaged faculty members guide students with flexibility to accommodate changes and that decisions be based upon fairness and what is most supportive of students.

We also want to ensure that students are able to effectively finish course requirements in a timely manner. Should students wish to leave their site placements or not participate in required off-campus community-based activities, it may negatively impact course completion, retention and progress towards graduation, so the decision needs to be in consultation with industry partners, faculty members, department chairs and deans.

If you have any questions, please contact the Center for Community Engagement at 909.869.4269 or via email at

All advising holds will be removed. However, your academic advisor will reach out to you about any advising for fall 2020 registration. You can make an online appointment at your college advising center using CPP Connect.

Course Instruction FAQs

Classes are being held via virtual instruction to promote social distancing. Cal Poly Pomona is following the guidance for colleges and universities from the CDC and our local public health departments.

"Virtual instruction" is not the same thing as an "online course." An online course is a carefully crafted learning experience that is intentionally meant to be held online, mostly asynchronously. Virtual instruction is an emergency method to keep courses going during this time.

Professors should plan to deliver the material for their courses, including labs, in an alternative format that meets the learning objectives of the course.

You do not have to come to campus to take a quiz or exam.

Check the IT Student Services page to see the software available to download or purchase on your personal computer. If you do not have access to software you need to complete your coursework, please contact the Bronco Advising Center at so that we can help you troubleshoot.

Your instructor may ask you to purchase software to complete course requirements. If you need support, please contact the Bronco Advising Center at so that we can help you troubleshoot.

You cannot borrow equipment or access labs during virtual instruction.

The Disability Resource Center is not administering exams during virtual instruction. If you have any questions about accommodations, email the DRC at

Faculty members are not required to be on campus for office hours. If you do not have your instructor's email address, you can find it either on your class syllabus or on Bronco411.