Safety and Emergency Information

General FAQs

General questions and answers (FAQs) about COVID-19. Health information is based on information provided by multiple public health agencies at the county, state and federal levels. (Updated 10/30/2020)

Based on an order issued by the Los Angeles County Health Department, all essential employees, including student employees, who are in contact with other employees or members of the public during the course of employment will be required to wear a material that covers the nose and mouth (i.e., cloth face coverings) to help slow the spread of COVID-19, effective Thursday, April 16.

In compliance with this order, the university will provide a reusable cloth face covering to each essential employee who needs to come to the campus for work-related duties, as defined by their manager.  

Please note that cloth face coverings are not considered medical-grade coverings. They are intended to reduce the spread of infectious particles when the user speaks, coughs, etc. They are also intended for multiple use and can be washed and reused. Guidance on the purpose, use, care and options for acceptable, reusable cloth face coverings such as bandanas, homemade face coverings, scarfs, etc., can be found on the LA County Public Health website

According to the health department, members of the general public should use a clean face covering anytime they will be in contact with other people who are not household members in public or private spaces. It is important to note that face coverings are not a substitute for always practicing physical distancing and frequent handwashing.

On March 19, the County of Los Angeles issued a “Safer at Home” order in response to the novel coronavirus pandemic. While this order does not apply to higher education, this directive concerns our community. Also, Governor Gavin Newsom announced an Executive Order directing that all individuals living in California stay home or at their place of residence except to maintain continuity of operation of the federal critical infrastructure sectors. This order is in place until further notice.

We have already taken steps to significantly reduce the density of our population on campus. We are taking the following measures in accordance with the county and statewide orders:

  • A limited number of employees will be available on campus to ensure continuity of critical services, such as the University Police Department, the Student Health Center, designated residence halls, and the Centerpointe dining facility. Please contact your supervisor if you have questions regarding your presence on campus.
  • All virtual and remote instruction will continue as planned as well as some remote student services; however, all events and activities are cancelled.
  • The University Library building and the 24-hour computer lab are closed. Due date for all checked of library materials is extended to August 31, 2020.

We understand that commencement is an important part of the Cal Poly Pomona experience and we want to honor our student’s significant milestone. While the formal pomp and circumstance did not take place in May, we are working to create an experience that honors the commitment and sacrifice made by you and your family.

After listening to feedback from students, faculty and staff and inviting our graduates to participate in an online survey, we understand that the interest is still very high to hold an in-person event in either December 2020 or May 2021. Our goal is to announce new dates for the Class of 2020 during the Fall Semester so that you and your family can plan accordingly. We are still exploring a variety of options to properly manage the event and will continue to hold discussions with students to ensure that our plans reflect the significance of the occasion. The safety and wellbeing of our students and guests remain paramount, and we will work with LA County officials to ensure the activities meets the standards necessary for a safe physical distanced ceremony. We ask for your patience and understanding as we continue to find solutions during these unprecedented times.

Please note that commencement is NOT being cancelled. It is being postponed to a later date. Also, know that this decision will not affect the timing of degree completion. Degree conferral will be governed by the completion of the academic work for the relevant degree.

The LA County public health department defines close contact as:

  • A household member, intimate contact or caregiver of a confirmed or suspected COVID-19 case.
  • Being within approximately 6 feet of a person confirmed or suspected of having COVID-19 for a prolonged period of time (15 minutes of more within a 24 hour period).
  • Having direct contact with body fluids and/or secretions of a person confirmed or suspected of having COVID-19 (being sneezed or coughed on, sharing utensils or providing care without protective equipment).

If you have had close contact with an infected person, you need to stay in quarantine for 14 days from when you last had contact. It is also recommended that you get tested. Follow guidelines listed on Home Isolation for People with COVID-19.

According to the Los Angeles County Department of Public Health and the Centers for Disease Control and Prevention, a person with presumed or confirmed COVID-19 is considered infectious 48 hours before symptom onset. Health Officer orders require these individuals to notify all persons with whom they had close contact beginning 48 hours before onset of their symptoms.

  • Follow the LA County public health guidelines outlined in Home Isolation for People with COVID-19. Additionally, you should inform all of your close contacts to quarantine. 
  • Stay home. Do not go to work, school or public areas. You may only leave your place of quarantine or enter another public or private place to get necessary medical care.

Visit the University Housing Services webpage for the most detailed and current information on housing.

Visit the Dining Services website for hours of operations.

Visit Offices & Services to see the operating status of campus locations.

Bronco Express shuttle and Metrolink Connect shuttle service is currently suspended.

Effective March 23, Foothill Transit has reduced bus service, primarily the bus lines that serve downtown Los Angeles. Commuter Express Lines 490, 493, 495, 498, 499, and 699, along with Line 690 and Lines 851-855 have been cancelled. All other local lines and the Silver Streak will still be running for customers needing to reach downtown Los Angeles. Lines that serve Cal Poly Pomona continue to operate, including Lines 190, 194, 195, 289, 480, 482 and 486.

Metrolink commuter rail service continues as scheduled, but schedule changes are anticipated in April.

Amtrak Pacific Surfliner has also reduced northbound and southbound inter-regional rail service.

For up to date public transit information, please visit each agency’s website.

We know that the increased media about what is occurring across the world with COVID-19 may cause worry, concern, or even distress to our faculty, staff and students. Our community’s wellbeing is Cal Poly Pomona’s highest priority.

For students, Counseling & Psychological Services is available. Visit the Academic and Student Services Support webpage for information on services. 

Faculty, staff, their dependents and permanent household members may contact CPPLifeMatters by Empathia for those in need of helpful guidance, problem assessment, short-term counseling and/or referral to local resources. CPPLifeMatters is available on a live basis, 24 hours a day/7days a week at 800-367-7474 and CPPLifeMatters by Empathia. 

If you have fever and a cough or trouble breathing OR had close contact with someone who has been diagnosed with COVID-19 in the last 14 days, seek medical care right away. 
  • Students: Contact Student Health (909-869-4000) or your healthcare provider. Call the Health Center BEFORE coming so that we can make appropriate arrangements to minimize the potential exposure to others. 
  • Faculty and staff: Contact your primary care physician or health care provider. Call the provider BEFORE going to the facility. 

We ask that you follow these CDC preventive actions: 

  • Avoid close contact with people who are sick. 
  • Avoid touching your eyes, nose, and mouth. 
  • Stay home when you are sick. 
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash. 
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe. 

No, the flu shot is formulated to match influenza viruses expected to be circulating in the United States during the 2019-20 flu season (Los Angeles County is currently seeing a rising number of cases, so please get a flu shot if you have not already done so). The influenza virus is a different genetic makeup from COVID-19.  

Diseases can make anyone sick regardless of their race or ethnicity.  

People of Asian descent, including Chinese Americans, are not more likely to get COVID-19 than any other American. Help stop fear by letting people know that being of Asian descent does not increase the chance of getting or spreading COVID-19. 

As we respond and adapt to new information, we want to remind everyone that no member of our community should be made to feel that they are unwelcome due to their race, national origin or recent travel, or because they are wearing a mask. Those who believe they have experienced mistreatment should contact Cal Poly Pomona's Office Institutional Equity & Compliance at 

The university has increased the frequency of disinfecting and sanitizing common areas and bathrooms on campus. One of the areas of focus is the University Library, which remains open and is being used by students who need access to computers. Additional common areas receiving increased attention include the Health and Wellness Center and computer labs.

The City of Pomona COVID-19 Action Committee has put together a comprehensive list of resources, including information on testing locations, drive-up and traditional food pantries, mental health services and more. This list is accessible online by visiting You may also gain additional information by calling the hotline at (909) 620-2311.

The City of Pomona COVID-19 Action Committee has put together a comprehensive list of resources, including information on testing locations, drive-up and traditional food pantries, mental health services and more. This list is accessible online by visiting You may also gain additional information by calling the hotline at (909) 620-2311.

In addition to the Bronco Dreamers Resource Center, two local organizations are providing resources: Pomona Economic Opportunity Center and UncommonGood.

Employees who are taking classes at Cal Poly Pomona and utilizing the Employee Fee Waiver Program are not eligible to receive CARES Act funding. This was a campus decision to provide financial relief to students who have been negatively impacted by the COVID-19 pandemic, such as layoffs or reduced hours in their jobs. Cal Poly Pomona employees who are seeking assistance should visit EODA’s COVID Support Services page.

If you have a question or concern that has not been addressed on the FAQ pages, please visit our contact information page

Additional Resources