Safety and Emergency Information

Student FAQs

Student-specific questions and answers about COVID-19. For general questions and answers, visit the General FAQ page. (Page updated 3/23/2020)

On March 19, the County of Los Angeles issued a “Safer at Home” order in response to the novel coronavirus pandemic. While this order does not apply to higher education, this directive concerns our community. Also, Governor Gavin Newsom announced an Executive Order directing that all individuals living in California stay home or at their place of residence except to maintain continuity of operation of the federal critical infrastructure sectors. This order is in place until further notice.

We have already taken steps to significantly reduce the density of our population on campus. We are taking the following measures in accordance with the county and statewide orders:

  • A limited number of employees will be available on campus to ensure continuity of critical services, such as the University Police Department, the Student Health Center, designated residence halls, and the Centerpointe dining facility. Please contact your supervisor if you have questions regarding your presence on campus.
  • All virtual and remote instruction will continue as planned as well as some remote student services; however, all events and activities are cancelled.
  • As previously announced, the University Library will limit services to only those students needing access to computers or other equipment for virtual instruction. Strict social distancing measures will be implemented for those using the library.

Visit Offices & Services to see the operating status of campus locations.

Visit the University Housing Services webpage for the most detailed and current information on housing.

Visit the Dining Services website for hours of operations.

Visit the Academic and Student Services Support webpage for the most detailed and current information. 

Visit the financial aid website for the latest announcements.

If you have fever and a cough or trouble breathing, AND you have traveled to an area with community transmission of COVID-19 or close contact with someone who has been diagnosed with COVID-19 in the last 14 days, seek medical care right away.

Students should contact Student Health (909-869-4000) or your healthcare provider. Call the campus Health Center BEFORE coming so that we can make appropriate arrangements to minimize the potential exposure to others.

We know that the increased media coverage about what is occurring across the world with COVID-19 may cause worry, concern, or even distress to our faculty, staff and students. Our community’s wellbeing is Cal Poly Pomona’s highest priority.

For immediate support, students may reach out to Counseling and Psychological Services (CAPS), located in Building 66, Room 116, to access walk-in services and meet with a counselor right away. CAPS can also be reached by phone at 909-869-3220. Visit the Academic and Student Services Support webpage for specific information on services available by phone and in person. Additionally, after-hours and weekend crisis support is also available by calling the CAPS mainline and pressing “2.”

Diseases can make anyone sick regardless of their race or ethnicity.

People of Asian descent, including Chinese Americans, are not more likely to get COVID-19 than any other American. Help stop fear by letting people know that being of Asian descent does not increase the chance of getting or spreading COVID-19.

As we respond and adapt to new information, we want to remind everyone that no member of our community should be made to feel that they are unwelcome due to their race, national origin or recent travel, or because they are wearing a mask. Those who believe they have experienced mistreatment should contact Cal Poly Pomona's Office Institutional Equity & Compliance at 909-869-4646 or

The university is postponing the May 15, 16, and 17 graduation ceremonies until we can ensure the safety and security of our students and their families. We advise families not to make arrangements to come to the campus. We are actively looking at alternatives to celebrate our graduates in an appropriate manner.

Please note that commencement is NOT being cancelled. It is being postponed to a later date. Also, know that this decision will not affect the timing of degree completion. Degree conferral will be governed by the completion of the academic work for the relevant degree.

We understand that commencement is an important part of the Cal Poly Pomona experience and we want to honor our student’s significant milestone. While the formal pomp and circumstance will not take place in May, we will work to create an experience that honors the commitment and sacrifice made by you and your family. When we announce the new schedule and dates it will provide enough notice for graduates and guest to plan to attend the ceremonies. We ask for your patience and understanding as we continue to find solutions during these unprecedented times.

Please visit the International Center website or contact International Center office at to discuss your concerns.

Visit the parking website for information on prorated parking permit refunds.

Yes, spring break will continue as scheduled for March 28 to April 3. Please note that the campus will be closed in observance of Cesar Chavez Day on March 31. Following spring break, classes will resume through remote instruction on April 4 through the remainder of the semester. 

According to the Centers for Disease Control and Prevention, cases of COVID-19 have been reported in foreign countries and in the United States, and some areas are experiencing community spread of the disease. Crowded travel settings, like airports, may increase your risk of exposure if there are other travelers with COVID-19. We recommend that you review the CDC’s considerations for travel within the United States and international travel. For some international travel, you may be asked to stay home for a period of 14 days from the time you left an area with widespread or ongoing community spread. The U.S. Department of State has issued several travel advisories to affected countries, including China, Iran, South Korea and Italy. For the latest travel advisory updates, visit the U.S. Department of State website.

For the status of ASI facilities and services, visit for updated hours of operations. The ASI events page lists ASI events that have been canceled or rescheduled. Also, the ASI FAQ page addresses topics such as travel, ASI operations and club accounts. If you have questions regarding ASI events, email Cathy Neale, associate director of marketing, at

Visit the Center for Community Engagement webpage for the most updated information.

Visit Bronco Volunteer for volunteering updates.

Student Advising FAQs

This will depend on many factors like your specific financial aid awards and if you decide to drop one or all your classes. Please contact the Office of Financial Aid & Scholarship or the Bronco Advising Center for this information.  

The transition to a virtual format for classes will not impact your time to degree. Students should stay in regular contact with their instructor, read all emails related to course work, and complete all assignments.  

Petitions will continue to be processed. If you have already submitted your petition, you do not need to resubmit.  

Consult CPP Connect for both appointment and drop-in availability for all the college advising centers. If you don’t see any availability, call the center. The Bronco Advising Center will continue to offer drop-in hours from Monday to Friday, 8 a.m. to 5 p.m.  

Summer 2020 registration is still ongoing, and fall 2020 general registration is scheduled to begin April 8. The Registrar’s Office will communicate with the campus community about any changes to registration.  

The campus’ computer labs will remain open during this transition and can be used to access your courses and complete assignments.  


Priority registration planners are due March 23. If you have questions about how to submit your priority registration planner, contact the coordinator of the program that gives you priority registration 

Per university policy, students who want to withdraw from one or more courses after the end of the published Withdrawal Period must submit the Petition to Withdraw for Serious and Compelling Reasons. This online form is available on the Registrar’s Office website 

You can use the National Student Clearinghouse to request an enrollment verification document. If there is a specific document that you need filled out, you can contact the Bronco Advising Center at 

Students should follow the guidance of their placement site. The Center for Community Engagement asks that industry partner supervisors and engaged faculty members guide students with flexibility to accommodate changes and that decisions be based upon fairness and what is most supportive of students.

We also want to ensure that students are able to effectively finish course requirements in a timely manner. Should students wish to leave their site placements or not participate in required off-campus community-based activities, it may negatively impact course completion, retention and progress towards graduation, so the decision needs to be in consultation with industry partners, faculty members, department chairs and deans.

If you have any questions, please contact the Center for Community Engagement at 909.869.4269 or via email at

All advising holds will be removed. However, your academic advisor will reach out to you about any advising for fall 2020 registration. You can make an online appointment at your college advising center using CPP Connect.

Course Instruction FAQs

Classes are being held via virtual instruction to promote social distancing. Cal Poly Pomona is following the guidance for colleges and universities from the CDC and our local public health departments.

"Virtual instruction" is not the same thing as an "online course." An online course is a carefully crafted learning experience that is intentionally meant to be held online, mostly asynchronously. Virtual instruction is an emergency method to keep courses going during this time.

Professors should plan to deliver the material for their courses, including labs, in an alternative format that meets the learning objectives of the course.

You do not have to come to campus to take a quiz or exam.

Check the IT Student Services page to see the software available to download or purchase on your personal computer. If you do not have access to software you need to complete your coursework, please contact the Bronco Advising Center at so that we can help you troubleshoot.

Your instructor may ask you to purchase software to complete course requirements. If you need support, please contact the Bronco Advising Center at so that we can help you troubleshoot.

You cannot borrow equipment or access labs during virtual instruction.

The Disability Resource Center is not administering exams during virtual instruction. If you have any questions about accommodations, email the DRC at

Faculty members are not required to be on campus for office hours. If you do not have your instructor's email address, you can find it either on your class syllabus or on Bronco411.