Safety and Emergency Information

Health and Well-being

Physical and mental health remains a top priority at Cal Poly Pomona. Student Health and Wellbeing offers an array of services to students, including in an online environment. These services are provided by the Student Health Center, Counseling and Psychological Services (CAPS), the Disability Resource Center, the Integrated Care Network, Survivor Advocacy Services, the Basic Needs Program and the Bronco Wellness Center (health education and promotion).

To learn how to access these services, students are encouraged to visit the Health and Wellbeing website, which provides more information and links on how best to contact each department.

(Page updated 7/31/2020)

If you are sick with COVID-19 or think you might have COVID-19, follow these steps from the CDC to care for yourself and to help protect other people in your home and community:

  1. Stay home except to get medical care
  2. Separate yourself from other people
  3. Monitor your symptoms

When to Seek Emergency Medical Attention

Look for emergency warning signs* for COVID-19. If someone is showing any of these signs, seek emergency medical care immediately:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion
  • Inability to wake or stay awake
  • Bluish lips or face

*This list is not all possible symptoms. Please call your medical provider for any other symptoms that are severe or concerning to you.

Call 911 or call ahead to your local emergency facility: Notify the operator that you are seeking care for someone who has or may have COVID-19.

Visit the CDC website for details on what to do if you feel sick.

Yes. The Health Center is also holding in-person appointments. Be advised that students must call (909) 869-4000 first.

We know that the increased media about what is occurring across the world with COVID-19 may cause worry, concern, or even distress to our faculty, staff and students. Our community’s wellbeing is Cal Poly Pomona’s highest priority. 

For students, Counseling & Psychological Services is available. Visit the Academic and Student Services Support webpage for information on services.  

Faculty, staff, their dependents and permanent household members may contact CPPLifeMatters by Empathia for those in need of helpful guidance, problem assessment, short-term counseling and/or referral to local resources. CPPLifeMatters is available on a live basis, 24 hours a day/7days a week at 800-367-7474 and CPPLifeMatters by Empathia. 

If you are a student interested in inquiring about mental health services at CAPS please call us at 909-869-3220, email us at, or send us a direct private message to our Instagram or Twitter accounts (@cppcaps). Leave us your name, Bronco ID, an updated phone number, and a good time to reach you to make sure we connect with you as soon as possible.

If you are interested in speaking with a crisis counselor, please call us and let us know that you are interested in crisis management support during business hours (8-5pm) or call us and press 2 when prompted to speak with a live crisis counselor outside of business hours. If you require urgent assistance for a life-threatening emergency, please dial 911 or call Cal Poly Pomona University Police at 909-869-3070. For security reasons, please be aware that all phone communication from CAPS will come from a restricted number showing No Caller ID.

To begin this process, navigate to myDRC to complete a New Student Application. You'll be required to log-in with your Bronco username and password. If possible, please upload your disability documentation when submitting your application. A tutorial of the online process is available here.

The Basic Needs program supports one-time emergency grants for currently enrolled students facing financial hardship. Students can apply for the grant on the Basic Needs website.

The Poly Pantry is planning to reopen during the fall semester. The model for serving Broncos in need will be different, but it will be accessible and put the safety of students and Poly Pantry staff at the forefront. Visit to learn more or contact Alyssa Christiansen, the ASI Cares Coordinator at (909) 869-2343 or

The City of Pomona COVID-19 Action Committee has put together a comprehensive list of resources, including information on testing locations, drive-up and traditional food pantries, mental health services and more. This list is accessible online by visiting You may also gain additional information by calling the hotline at (909) 620-2311. 

In addition to the Bronco Dreamers Resource Center, two local organizations are providing resources: Pomona Economic Opportunity Center and UncommonGood. 

Basic Needs and Undocumented Students Services are providing emergency funding for undocumented students who have been impacted by COVID-19. Funding is available to undocumented students who meet eligibility criteria. Fill out the intake form online. You can also email for more info.