Customer Insights Lab

Employment Opportunities at the Customer Insights Lab

Overview

Customer Insights Lab (CI Lab) nurtures students’ professional growth through on-campus employment opportunities. The experience is intended to give students real-world experience in customer analytics, preparing them for positions in data science/analytics/market research or for graduate programs that require students’ demonstrated ability to do research. There are three levels of jobs for the student workers in the lab: (1) Research Assistant, (2) Research Associate, and (3) Research Lead. These positions are open to all majors across the campus throughout the year.

Research Assistantship (RA) is normally provided to graduate students in most academic institutions. The Customer Insights Lab brings this opportunity to highly motivated undergraduate students. The lab maintains around 10 positions throughout the year. Becoming an RA is competitive and highly selective. RAs will work with the director of Customer Insights Lab for at least one semester and will be given the opportunity to apply for higher-level positions. All positions are renewable upon successful completion of each semester. Most RAs present or publish the research, in which they are involved, as coauthors of faculty members, which are incredibly valuable preparations for graduate programs and for off-campus data analytics/customer insights jobs. See our job placement record.

Research Assistant (RA) experience will put you in a completely different league of graduates with a bachelor's degree whether you want to get a job or apply to graduate schools. 

  • Once selected, RA’s will be allowed to enroll in IBM 4000 (Upper Division Special Topics: Research Proposal Development), IBM 4000 (Upper Division Special Topics: Data Analysis and Report Writing), IBM 4000 (Upper Division Special Topics: Data Mining for Marketing), IBM 4992 (Upper Division Special Topics: Social Media Text Mining), or IBM 4992 (Upper Division Special Topics: Behavioral Economics with Machine Learning Approach) or IBM 4992H (Honors Project) and use the experience to fulfill the course requirement.
  • Research Assistants will learn a number of research skills utilizing software such as Qualtrics, SPSS, SmartPLS, R, Stata, and Excel functions.
  • Research Assistants will be involved in a faculty research, present research findings to academic and professional conferences. In particular, RA's will get opportunities to present research findings together with the faculty as a coauthor in professional conferences. 
  • Research Assistants may be further invited to be coauthors of the faculty member they work with for peer-reviewed journal papers, which will be one of the ultimate honors and a life-long achievement as the article bearing their names will be read around the world and other researchers will cite the article. See past RAs achievements.
  • Exceptional undergraduate students are qualified to apply directly to Ph.D. programs. A track record of research will serve as a testimony for the students' ability to perform well in the program. Thus, research experience is a must for those who apply to prestigious masters and doctoral programs. 
  • All RA’s are considered a lifetime member of the lab and will be given the support they need for their future endeavors. 
  • In addition, exceptional Research Assistants will be promoted to higher-level positions (see Job levels and descriptions) with additional responsibilities and opportunities.

While having experience in this position would benefit any students, those who are planning to apply to graduate schools and those who want to work as a market researcher/analyst and data analysts in any private companies, government, or not-for-profit organizations will benefit the most.

Under normal circumstances, the lab will open 9:00 am to 5:00 pm on Fridays. For summer terms, the hours may be different.

The application will be accepted before the start of fall, spring, and summer terms. you may send (1) a cover letter detailing your interest and importance of this position for your career, along with (2) a most recent resume, and (3) transcript (unofficial transcript is fine) to Dr. Jae Min Jung at jmjung@cpp.eduReview of your application will start immediately. Inquiries are welcome at any time. 

Job Levels and Descriptions

Qualifications:

  • Required:
    • Ability to pay strong attention to details.
    • Good communication skills and ability to work in a team environment.
    • Excellent writing skills.
    • Ability to pay strong attention to details.
    • Interest in psychology and consumer behavior
    • Must have taken STA 1200 or equivalent.
    • Minimum GPA: 3.0 
  • Preferred:
    • Junior or early Senior standing.
    • Prior experience in sales, product development, innovation, communication and promotion, retail, B2B, (social media) marketing, software development, user experience in survey panel or engineering will be considered favorably.
    • PPT, Word, Excel, Google Drive (e.g., Google Doc/Google Sheet), WordPress, and Photoshop. 
    • Students with a GPA of 3.5+ are preferred.

Job description:

  • Once hired, students are expected to obtain a CITI certificate and will be involved in various research activities such as doing exploratory research, coding and entering data, designing survey instruments, analyzing data, employing multivariate analytical approach, and proofreading manuscripts and surveys. Some of the specific tasks include the following. Assist student and faculty researchers in setting up research studies using Qualtrics, and/or Sona-Systems and/or Medialab as required; assist and monitor research participants, generate student participation lists for researchers. Answer student inquiries, help with registering and verifying participation claims, award participation credits. Assist the lab Director with other administrative tasks, such as producing lab resource usage report, updating the website, prepare and run workshops. 

Pay:

  • Minimum wage may be provided for outstanding individuals for qualified tasks after basic training is done. Additionally, RA’s will be invited to existing grant-supported research projects and may be compensated with additional research stipend upon successful completion of the critical stages of research.  
  • RAs may be involved in high impact educational activities such as conference presentations, conference proceedings publications, and peer-reviewed journal publications. Research stipend and travel support are available for RAs who pass the training successfully. See student success at the lab to learn about the success in research projects or job market

Number of positions: Up to 8

  • Applicants should contact the director with (1) cover letter, (2) resume with two current references, and (3) transcript. A reference letter is not required but will be considered.
  • Minimum GPA: 3.0 (Students with 3.5+ are preferred)

Acceptance of Application:

  • Fall, Spring, and Summer or as needed.

Qualifications:

  • Required:
    • Ability to pay close attention to detail.
    • Good communication skills
    • Ability to work in a team environment.
    • Excellent writing skills.
    • One semester of experience as a Research Assistant at the lab.
    • Minimum GPA: 3.0
  • Preferred:
    • A candidate who successfully completed IBM 3012 (Principles of Marketing Management) is preferred.
    • Successful completion of statistics or research methods classes (e.g., TOM 3020, etc.) or other classes that provide domain knowledge in human behaviors and motivations (e.g., psychology, consumer behavior, etc.).
    • Students with a GPA of 3.5+ are preferred.

Job description:

  • Report to the Research Lead or the director if a research lead position is vacant.
  • Assist Research Lead and Director in training research assistants to develop the necessary skills and knowledge.
  • In addition, a Research Associate is expected to be involved in various research activities such as doing exploratory research, coding and entering data, designing survey instruments, analyzing data, employing multivariate analytical approach, and proofreading manuscripts and surveys. Some of the specific tasks include the following: Assist student and faculty researchers in setting up research studies using Qualtrics, Sona-Systems and/or Medialab as required; assist and monitor research participants, generate student participation lists for researchers. Answer student inquiries, help with registering and verifying participation claims, award participation credits. Assist the lab director with other administrative tasks, such as producing lab resources usage reports, updating the website, and or prepare and run workshops.

Pay: Pay will be competitive and will be commensurate with qualifications.

Application package:

  • Applicants should contact the director with (1) cover letter, (2) resume, and (3) transcript. Up to three reference letters may be submitted but are not required. 
  • Minimum GPA: 3.0

Acceptance of Application:

  • Fall, Spring, and Summer or as needed

Qualifications:

  • Required:
    • One semester experience as a research associate at the lab with knowledge and ability to conduct essential tasks with little/no supervision.
    • Good people skills and super ability to pay attention to details are required.
    • Demonstrated excellent writing and communication skills.
    • Must have taken IBM3012 (Principles of Marketing Management) and TOM3020 (or equivalent statistical course).
    • Minimum GPA: 3.0
  • Preferred:
    • Graduate student, Senior, or late Junior standing (at least one year prior to graduation)
    • Successful completion of other statistics or research methods classes (e.g., IBM3302, etc.) or other classes that provide domain knowledge in human behaviors and motivations (e.g., psychology, consumer behavior, etc.). 
    • Students with a GPA of 3.5+ are preferred.

Job description:

  • Report to the director.
  • Is responsible for the works given by the director
  • Train and supervise research associates and/or research assistants, working closely with the director.
  • Ensure that the work is done on time with the highest quality possible.
  • Develop strategic/value-added insights and recommendations.
  • Interacts with faculty and other student co-workers.
  • Engage in various tasks and lead assigned projects to completion.
  • In addition, a Research Lead is expected to be involved in various research activities such as doing exploratory research, coding and entering data, designing survey instruments, analyzing data, employing multivariate analytical approach, and proofreading manuscripts and surveys. Some of the specific tasks include the following. Assist student and faculty researchers in setting up research studies using Qualtrics, and/or Sona-Systems and/or Medialab as required; assist and monitor research participants, generate student participation lists for researchers. Answer student inquiries, help with registering and verifying participation claims, award participation credits. Assist the lab director with other administrative tasks, such as producing lab resources usage report, updating the website, prepare and run workshops. 

Pay: Starting pay is competitive and will be commensurate with qualifications.

Application package:

  • Applicants should contact the director with (1) cover letter, (2) resume, and (3) transcript. Up to three reference letters may be submitted, although not required, and will be considered.

Acceptance of Application:

  • Fall, Spring, or Summer as needed.