Undeclared Student Program FAQs

Q: Who is my Undeclared Academic Advisor?

A: Students entering as undeclared are assigned to academic advisors in the department of Student Support and Equity Programs. Please contact this office to identify your assigned advisor in building 94, room 121 or call (909) 869-3360.


Q: How often and when do I see my advisor?

A: The program requires its undeclared majors to meet with their assigned advisor a minimum of two (2) times per academic quarter during their first year at Cal Poly Pomona. Please consult the Advising Syllabus for Undeclared Students (DOC) for when to see your advisor.


Q: Do I make an appointment to see my advisor or just drop in?

A: All advising sessions are arranged by appointment. Some advisors may allow drop-in advising for special cases and/or quick questions, but you are encouraged to schedule advising sessions to allow your advisor time to prepare for your session. Appointments are scheduled through the Student Support and Equity Programs office either in person (building 94, room 121) or by phone (909) 869-3360.


Q: I have an advising hold with SSEP, how do I get it released?

A: Each quarter an advising hold is automatically placed on our undeclared students’ records. You must schedule and meet with your assigned academic advisor before the hold will be released to allow you to register.


Q: How can I get the most out of my advising experience?


  1. Arrange your advising session early each quarter.

  2. Write out questions or concerns you wish to discuss and bring with you to your session.

  3. Arrive to your session on time and prepared (see your Undeclared Advising Syllabus for how to prepare for advising). If you are running late or must cancel, do so immediately.

  4. Bring all appropriate materials as outlined in your Advising Syllabus for Undeclared Students (DOC).

  5. Be open and honest about your academic progress and other issues which may affect your progress in college.

  6. Be willing to assume responsibility for designing your academic plan, developing goals, seeking academic support, and your own academic progress in college.