Center for Customer Insights and Digital Marketing

The Team

The Center for Customer Insights and Digital Marketing Team

Dr. Jae Min Jung

Founding Director and Professor of Customer Analytics
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Dr. Randy Stein

Director and Professor of Consumer Psychology and Insights
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Britney Ly

Web Design & Media Analytics Specialist II | Research Associate
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Vivian Graft

Research Associate
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Krystal Serrano

Research Associate
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Emily Harrison

Research Associate
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Hened Malak

Research Associate
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Adrian Cruz

Customer Relationship Management Specialist | Web Analytics Specialist | Research Assistant
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Madeline Myers

Customer Insights Analyst | Research Assistant

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Christine Kuo

Junior Marketing Scientist

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Ally Nguyen

Web Design & Media Analytics Specialist | Junior Marketing Scientist | Research Assistant

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Ethan Palisoc

Web Analytics & Text Mining Specialist | Customer Relationship Management Specialist | Research Assistant

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Current Members

  • Ally Nguyen (Undergraduate, Computer Information Systems, Summer 2023 – Present), Web Design and Media Analytics Specialist I, Junior Marketing Scientist, and Research Assistant.
  • Ethan Palisoc (Undergraduate, Marketing, Summer 2023 – Present), Customer Relationship Management Specialist I, Web Analytics & Text Mining Specialist I, Research Assistant.
  • Christine Kuo (Graduate, MS in Business Analytics, Spring 2023 – Present), Junior Marketing Scientist.
  • Madeline Myers (Undergraduate, Marketing, Spring 2023 – Present), Customer Insights Analyst and Research Assistant.
  • Adrian Cruz (Undergraduate, Computer Information Systems, Fall 2022 – Present), Customer Relationship Management Specialist, Web Analytics Specialist, and Research Assistant.
  • Hened Malak (Undergraduate, International Business, Summer 2022 – Present), Research Associate.
  • Britney Ly (Undergraduate, Technology and Operations Management, Summer 2021 – Present), Web Design & Media Analytics Specialist II and Research Associate.  
  • Vivian Graft (Undergraduate, International Business, Summer 2021 – Present), Research Associate. 
  • Krystal Serrano (Undergraduate, Marketing, Summer 2021 – Present), Research Associate. 
  • Emily Harrison (Undergraduate, Marketing, Summer 2021 – Present), Research Associate. 

Center Internship Alumni

https://www.cpp.edu/cba/customer-insights-lab/about/alumni/internship-alumni.shtml

Faculty Advisors and Collaborators

https://www.cpp.edu/cba/customer-insights-lab/about/faculty/index.shtml