Center for Customer Insights and Digital Marketing

Services to Business Community

In today's day and age businesses are turning to market researchers more than ever in order to help them identify opportunities during economic prosperity or save them costs during a recession. However, despite the benefits, such research is oftentimes quite costly. It typically costs companies hundreds of thousands of dollars to obtain thorough market research. This can be especially problematic for small-to-medium-sized companies, leaving them to resort to their own hunches when making critical business decisions. To address the issue, the CCIDM has been proudly assisting these companies, contributing to the development of the local and national economies. We deal with both primary and secondary data.

How it Works

At the CCIDM, faculty and students work together with small and medium-sized businesses and entrepreneurs to address the most pressing business needs through sound market research in two courses (IBM 4092 / IBM 4952) scheduled back to back (6 hours per week). This combo class devotes the entire class time to solving just one client's problems, doing all the qualitative and quantitative research necessary to generate insights. The professors recruit students several months before the class starts and select a small number (9 - 16) from the most qualified students (GPA = 3.0+). Prior to the class, professors work closely with clients to understand clients' business problems and guide students throughout the class session. They are the contact persons for the client, and there are usually enough meetings between the professors and the client to address any issues before and during the class. Customer insights generated through affordable market research will allow us to provide our client companies with actionable recommendations to solve their business problems.

Why You Should Consider Our Services

We provide a full range of research services from problem identification and exploratory research to data collection/analysis and recommendations. Yet, we charge only a nominal fee. This is possible because professors are not paid separately; their consulting fees are covered by the university. Similarly, students are not separately paid; they are rewarded with course credits and invaluable experience that enrich their education. We conduct market research the same way that professional research companies do at a fraction of the cost. However, the quality of our market research is at par with the work of the professionals because the students are chosen selectively and work under the close supervision of professors who have a track record of research and consulting experience. Their sheer knowledge of business and access to the vast amount of previous research is an added bonus.

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Our Consulting Capabilities

Customer Insights

  • Competitive landscape analysis
  • Market segmentation
  • Attitudes & usage surveys
  • Target market determination
  • Product concept testing
  • Feasibility studies for new products and services
  • Market positioning research
  • Customer satisfaction studies
  • Message testing
  • Event exit surveys
  • Driver analysis
  • Conjoint analysis

Digital Marketing

  • Social media audit analysis
  • Keyword research
  • Search engine optimization
  • Web design to improve search engine outcome results
  • Planning and Implementing Google Ads
  • Social media marketing management
  • Creating videos for reels
  • Designing social media posts
  • Analyzing social media performances to close the loop
  • Identifying drivers for web traffic
  • Determining optimal budget allocation based on media contributions
  • Sentiment analysis of user-generated comments.

Our Current Facilities:

The Customer Insights Lab has the facility and resources staffed by faculty and students from the AACSB-accredited Cal Poly Pomona, College of Business.

  • Interview/conference room
  • Internet connectivity
  • 20 computers
  • Qualtrics online survey platform
  • Consumer panel with the millennials and booking system
  • Software that allows the presentation of various ads and capturing responses.
  • Excel, SPSS, AMOS, and SmartPLS
  • R, Octave, Stata, and Tableau
  • Databases for secondary data research