Richard N. Frank Distinguished Lectureship
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The Collins College of Hospitality Management proudly welcomed Chris Harrison, VP of Loyalty Strategy and Innovation for Marriott International for the second installment of the Richard N. Frank Distinguished Lectureship Series. Harrison was on campus Tuesday, Oct. 16, 2018 speaking to The Collins College community in the Kellogg West Auditorium (Bldg. 76).
Vice President of Loyalty Strategy and Innovation, Marriott International
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About Chris Harrison
Representing a forward thinking, next-gen mindset, Chris Harrison brings 13 years of experience with Marriott to his new role as the Vice President of Loyalty Strategy and Innovation. In this position, Harrison will oversee the future experience road map for the 110 million Marriott Reward members and associated business partners around the world. He came to this role from the recently opened Marriott Irvine Spectrum where he oversaw all aspects of the full-service, dynamic hotel with 271 guest rooms including 50 Extended Stay suites, its farm-fresh restaurant Heirloom, a rooftop bar and lounge, and more than 13,000 square feet of indoor and outdoor meeting and event spa.
While rising through the Marriott ranks in Washington DC, Boston, and Orange County, Chris Harrison experienced nearly every hourly and management position in a hotel. Harrison has led the innovation team for Marriott’s Western Region, Chaired the Marriott Orange County Business Council and was awarded the inaugural Hotel Culture Award for championing Marriott’s core values across the company.
Harrison earned his MBA from Harvard Business School with an emphasis in innovation and service operations. He is a key leader in Marriott’s Emerging Leaders Program and established with corporate a Hotel Lab to incubate new consumer experience technologies, such as AR/VR, Alexa Digital Voice Assistant, and beacon technology.
He is passionate about translating the needs of today’s business traveler into tomorrow’s hotel design philosophy. Under his leadership, he is building teams with millennial mindsets to attract and retain likeminded associates and guests that will propel the company for many years to come.
Active in the community, he currently serves as a member of the board of Children’s Hospital of Orange County. He resides in Bethesda, Maryland with his wife Jessie, and their three young children.
The Richard N. Frank Distinguished Lectureship Series was established in 1988 to enable respected industry professionals to spend a few days to several weeks teaching, lecturing, and interacting with students, faculty, and other professionals interested in the goals of The Collins College of Hospitality Management at California State Polytechnic University, Pomona.
The objective of the Frank Lectureship Series is to augment the classroom experience of students within the college with close interaction with leaders from the hospitality industry and other related disciplines. This not only provides invaluable exposure for Cal Poly Pomona's hospitality management students, but also enables leaders from industry to improve the quality of, and assist in educating, new managers for the industry.
Richard N. Frank is a long-standing advocate and supporter of The Collins College. "Having been associated with the restaurant business in one form or another since childhood, it is quite natural that I should be vitally interested in the continuing development of future food service managers and executives," noted Mr. Frank when he generously donated a major grant to establish an endowment creating The Richard N. Frank Distinguished Lectureship Series.