Division Recognition

Criteria: 

• Positive Attitude: Displays a positive attitude, even in difficult situations, which impacts our customer experience (internal or external).
• Exceptional Service/ Eliminating Barriers: eliminates barriers by communicating and collaborating with the customer to address their needs.
• Creativity or resourceful: demonstrates creativity or resourcefulness in assisting our customers in addressing their needs (within University policy).
• Awards are distributed to eligible CPP Administrative Affairs employees in good standing.

Metrics: 

• Customer Satisfaction Score / Survey (CSAT): measures customer satisfaction with a service or product at a specific outpoint / includes name of the person who serviced the customer.
• Post-Interaction Surveys: Conducted immediately after a service interaction, these surveys provide immediate feedback from customers about their experience and to capture the name person who serviced the customer.

Nominations: 

• Submitted on award recognition website, using the nomination link. Nominations may be submitted by CPP campus community specifically for Administrative Affairs Division employees. 
• Nominations will be pulled and distributed to the employee's corresponding department AVP for review.
• Each department AVP will select one (1) employee from their nominations as a winner.

Criteria: 

• Initiative and Adaptability: Proactively brings forth new ideas. Embraces and adapts to change.
• Problem solving and implementation: Brings innovative ideas. Creates/proposes innovative, creative solutions to problems. Works with co-workers and leaders to implement solutions.
• Awards are distributed to eligible CPP Administrative Affairs employees in good standing.

Metrics: 

• Innovative solution impact: Description of innovative achievement and impact to division and/or campus.

Nominations: 

• Submitted on award recognition website, using the nomination link. Nominations may only be submitted by and for CPP Administrative Affairs Division employees. 
• Nominations will be pulled and distributed to the employee's corresponding department AVP for review.
• AVPs will submit their nomination(s) to VP of Administrative Affairs.
• VP of Administrative Affairs will review AVP submitted nominations for selection of winner(s).

Criteria: 

• Demonstrated a partnership or collaboration that resulted in a positive outcome or quantifiable benefits for the university.
• Awards are distributed to eligible CPP Administrative Affairs employees in good standing.

Metrics: 

• Feedback: from their supervisors, peers, subordinates, and clients to provide a holistic view of the employee's collaboration skills.

Nominations: 

• Submitted on award recognition website, using the nomination link. Nominations may only be submitted by and for CPP Administrative Affairs Division employees. 
• Nominations will be pulled and distributed to the employee's corresponding department AVP for review.
• AVPs will submit their nomination(s) to VP of Administrative Affairs.
• VP of Administrative Affairs will review AVP submitted nominations for selection of winner(s).