Housing

Frequently Ask Questions about COVID-19

Please note that as the campus response to the COVID-19 virus changes the FAQ’s will be updated accordingly.

To prevent the further spread of the virus, residents who can are strongly encouraged to return home as soon as practical. University Housing Services will remain open to serve those residents that require housing.  Please note that services on the campus and within housing will be modified.  We understand that some residents may not have the option or may not be able to leave campus.

The campus has decided to continue instruction remotely though the end of the semester, and to prevent the further spread of the virus, residents who can are strongly encouraged to return home as soon as practical.  We recommend that all students that can return home cancel their housing contract.  The cancellation link can be found on your housing portal.

You are encouraged to cancel your housing contract if you can return home.  If you cancel your housing/dining contract for the remainder of the term your fees will be prorated for spring semester.  Residents who wish to cancel their housing contract will be required to remove their personal belongings before checkout.  Please note that prorated charges will continue until you have removed all belongings and checked out of your room.  Please complete the Petition to Cancel form at the following link: Petition to Cancel

Residents do NOT need to wait for their Petition to Cancel to be approved to move out. If you have already returned home with all your belongings, please still complete the Petition to Cancel form so that we can begin processing your account. Please see the following check out procedures. 

 

  • Please do your best to clean your room, clear it of all personal possessions, debris, and trash.  If excessive trash removal or cleaning is required in rooms/suites/or apartments, it may be billed.  Room damages will be billed according to the normal process.
  • Please work together with your roommates on a plan to assure that all cleaning items are complete and that the burden is shared equally among all the roommates.
  • When you are ready to check out, your room is clean, and all your items are removed, Complete a Check Out Envelope available from your RA, front desks, or the main housing office. 

o   Complete the form and insert all keys that were personally issued to you (Do Not include your Bronco ID).

o   Check out forms can be received at any of the front desks and/or the main housing office during their published operating hours.  We discourage check out beyond those times, but if this is needed, please provide your check out envelope with key(s) to your RA.

  • UHS will work with campus partners to process adjustments as timely as possible.

We understand that in addition to the benefits of the on-campus housing program, some students will not have the option or may not be able to leave campus, thus it is important that our residential communities remain open.  UHS can provide students with the necessary resources to successfully transition to virtual learning as outlined in President Coley’s email.

Yes. Residential staff will remain living on campus and will continue to provide support for our residents.

Yes. Maintenance and custodial teams will continue operating within our residential communities and will continue to respond to service requests.  Maintaining a clean-living environment is a community responsibility and an imperative for both personal and community health and well-being.

Yes. The Residence Life Team will adapt both social and educational programming to help keep students engaged and safe within the community.

No, most community spaces will be closed to help promote social distance and help prevent further spread of the virus.

Yes. However, the BRIC, BSC, and Bronco Bookstore are closed. The University Library will limit services except for those students needing access to computers or other equipment for virtual instruction. Social distancing measures will be implemented in all buildings that remain open. Essential functions to support continued teaching, learning, and student services will continue.

University Housing Services understands that due to the circumstances some residents have returned home and taken their keys with the expectation of returning to campus after Spring Break. We will be reaching out shortly about a process and timeline to complete your check out and return keys.

Please still complete the Petition to Cancel form (if you have not already done so) so that we can process your charges accordingly. 

By this time, you have likely seen the announcement from President Coley about the decision to continue instruction remotely through the end of Spring term. We are strongly encouraging students to cancel their contract for the remainder of the term, and have their fees prorated for the spring semester.  If you have not already done so, please complete the Petition to Cancel form at the following link: Petition to Cancel

University Housing Services is focusing on safely and efficiently moving students out of the communities.  As soon as we are able, we will shift our focus and work with campus partners to process cancellations and adjust accounts. Please allow approximately 4-6 weeks for this to be reflected on your BroncoDirect account. Students will not be charged any cancellation fee, and Foundation Dining is only charging students for their used meals/points. Please note that we have extended our Spring Payment deadlines until the prorations have been processed.

 

Please complete the Petition to Cancel form (if you have not already done so) so that we can process your charges accordingly. 

University Housing Services understands that due to the circumstances some residents have returned home and are currently unable to claim the personal belongings. We will be reaching out shortly about a process and timeline to complete your move out. UHS will be as flexible as possible, but due to operational need may need pack, move, and store left items in another on-campus location.

 

Please still complete the Petition to Cancel form (if you have not already done so) so that we can process your charges accordingly.

University Housing Services understands that some residents have returned home and left behind personal belongings.  Please contact the housing office to schedule a time to pick up your belongings and complete the move out process. 

 

(909) 869-3307

housing@cpp.edu

 

Please complete the Petition to Cancel form (if you have not already done so) so that we can process your charges accordingly.

Meals and Dining

Yes. Meal plans are still active per the terms and conditions of the License Agreement.

At this time the following locations will remain open with modified hours.

Centerpointe Dining Commons 
Monday-Friday
8:00 AM - 5:00 PM
Saturday-Sunday
11:00 AM - 7:30 PM 

Vista Market
Monday-Friday
8:00 AM - 4:00 PM
Saturday-Sunday
11:00 AM - 6:00 PM 

Innovation Brew Works 
Monday-Sunday
11:00 AM - 7:00 PM

Starbucks 
Monday-Thursday 
7:00 AM - 3:00 PM
Friday
7:00 AM - 2:00 PM

 

* Please see the Foundation Dining website for more details and operating hours.

Keeping the campus community healthy is our main priority. Tables and chairs will continue to be cleaned and sanitized between each use, and more hand sanitizing stations have been placed throughout the dining units. All self-service food stations have been discontinued, and Centerpointe Dining Commons encourages diners to leave their used dishes on their table. A Centerpointe Dining Commons employee will retrieve all used dishes and sanitize the space thoroughly. We also encourage students with a meal plan to enroll in our touchless biometric entry system that allows guests to enter Centerpointe Dining Commons with a wave of their hand.

All dining operations will continue to run through Monday, March 17. Dining Services will be closely monitoring public health guidance in the coming days and weeks and will provide an update on Tuesday, March 18.

Foundation Dining Services will provide updates via email, the Dining Services website and @cppdining on Instagram. For all other campus updates, please visit CPP Safety and Emergency Information.