The Learning Resource Center

Policies & Procedures

  • In order for tutoring sessions to be effective and productive, the following procedures must be followed:
    • Tutees must attempt all homework problems before attending tutoring, and then attend the session prepared with specific questions or problems to be addressed.
    • For writing, no tutoring takes place on computers. Tutees must attend a tutoring session with their writing assignment (or prompt) printed and questions about how to develop ideas.
    • Tutees need to arrive to the tutoring session with all of the necessary materials (notes, homework problems, textbooks, syllabus, paper prompt/assignment, writing utensil, etc).
    • Tutees should attend the tutoring session expecting to be actively involved in working out problems and discussing class material. Tutors work to reinforce independent learning, and are not responsible for teaching class material.
    • Tutees should ask for clarification on anything that does not make sense or that the tutor has passed over too quickly. 
    • Tutors facilitate student learning. Excessive attendance in the center may indicate an overdependence, which may result in limited services as determined by LRC staff.

Subject Tutoring and Writing Center

  • Tutoring is available by appointment, online, and drop-in.
    • Students may schedule their own appointments through CPP Connect (12 hours in advance).
    • With at least 2-hours notice, students may also email, call the LRC at 909-869-3502, or visit the LRC in person to schedule an appointment.
  • Appointment tutoring is limited to two non-consecutive 30-minute appointments per week.
    • Veterans registered with the VRC can receive up to 2 non-consecutive 60-minute appointments per week.
    • Graduate students working on master’s theses may receive up to two non-consecutive 60-minute writing appointments per week.
    • Students currently registered with the DRC can receive up to 2 non-consecutive 60-minute appointments per week.
    • Invalid appointments made by students (incorrect service, incorrect subject, consecutive appointment, etc.) will be canceled by an administrator.
    • No Shows:
      • A) A student may cancel his/her tutoring appointment up to 12 hours in advance. Students may cancel their own appointments by signing in to CPP Connect, call the LRC (909-869-3502), or email ( to cancel an appointmentCancellation with less than 12 hours of notice will be considered a “no show.”
      • B) A student who is more than five minutes late for an appointment will forfeit the appointment. This will be considered a “no show.”
      • After three “no shows,” a student will be limited to drop-in tutoring. LRC policies are in accordance with Cal Poly Pomona’s policy for Exclusion of Students From Classes.
    • Drop-in tutoring is subject to tutor availability and other resources.
    • Drop-in tutoring must be non-consecutive sessions and can range up to 30 minutes.
      • Priority is given to students with appointments.
      • Students must add themselves to the waitlist by logging in for the appropriate Subject and Service at the LRC Front Desk and wait for an available tutor.
      • Students waiting for subject tutoring must wait in the designated study areas in the library.
      • Students waiting for writing tutoring must wait in the seating area in 15-2919 after signing in at the LRC front desk.
      • A student may rejoin the waitlist 30 minutes after completing a session.  
      • If the student is not in the designated waiting area when his/her name is called, the student will be removed from the drop-in list.

  • Should a student exemplify over-dependence through excessive attendance or an inability to progress through material covered in tutoring sessions, the LRC staff will take action to help the student become an independent learner. Some of these steps include:
    • Coordinator will meet with the tutors to assess the dependence of the tutee, and confer with the LRC Academic Skills Coach.
    • The LRC Academic Skills Coach will meet with the student to discuss concerns and develop a plan to implement learning strategies; thus, gaining the necessary confidence to succeed independently.

LRC: Academic Integrity

  • The Writing Center has a proofreading policy. While tutors can assist on sentence-level issues, they cannot correct each error they find while reading through a student’s writing. To avoid academic integrity violations, Writing Center tutors are prohibited from providing tutoring on papers on the computer (i.e. not printed), and tutors are prohibited from writing directly on a tutee’s printed paper. 
  • To maintain academic integrity in the LRC, tutors are prohibited from providing answers to homework problems. In addition, tutors will not assist with take-home exams and quizzes.
  • Tutoring in all LRC programs for currently enrolled Cal Poly Pomona students is limited to their registered Cal Poly Pomona courses. Students will only receive tutoring on work that is their own.
  • In accordance with Cal Poly Pomona’s policies regarding Academic Integrity, the LRC maintains the same standard of honesty in its own academic environment. Please see the CPP Academic Integrity policy for more information.

LRC: Polices for Respectful Environment

  • Do not text or take calls during tutoring sessions.
  • Maintain respect for staff, tutors, tutees, and visitors. Verbal abuse, intimidation, and any form of harassment will not be tolerated.
  • Maintain an appropriate level of noise conducive to a productive learning environment.
  • Do not engage in behavior that could put yourself or others at risk of bodily harm.
  • Computer use is limited to professional or educational venues. Inappropriate searches or material (such as, pornographic, sexist, racist, homophobic) shall not be viewed or shared.
  • NO FOOD OR DRINK will be allowed in the center. Bottled water is permitted.

Library: Disorderly Behavior (from Library Code of Conduct)

Please do not engage in disorderly behavior of any kind, including verbal abuse, threats of violence, sexual harassment, or the activities that interfere with the activities of library staff and patrons. Behaving in a way that interferes with an employee’s performance of his/her duties, including, but not limited to, verbal abuse, intimidation, sexual harassment or harassment on account of race, religion, ethnic background, gender, or sexual orientation, violates the California Penal Code Sections 415 and 415.5. 

University: Zero Tolerance for Violence (from the University Policies)

The University has zero tolerance for threats or acts of violence against members of the campus community.  The University prohibits and will take decisive action to eliminate:

  • verbal or written harassment
  • acts which can be interpreted as physical assault
  • threats to harm someone or endanger the safety of others
  • behaviors or actions interpreted by a reasonable person as carrying the potential for violence and/or acts of aggression
  • threats to destroy, or the actual destruction of, property
  • possession of a weapon (Penal Code 626.9 prohibits bringing a firearm, knife or dangerous weapon onto the campus of a public school including the California State University)

Such conduct is subject to disciplinary action up to and including dismissal from employment, expulsion from the University, or civil or criminal prosecution, as appropriate.

Sexual Harassment(Title IX)

Cal Gov Code § 12950 requires that the workplace is free of sexual harassment. 

Sexual harassment is unwanted sexual or gender-based behavior that occurs when one person has formal or informal power over the other.  Sexual harassment can occur in a variety of circumstances, including but not limited to the following:

  • The behavior is unwanted or unwelcome. 
  • The behavior occurs in the context of a relationship where one person has more formal power than the other (such as a supervisor over an employee or a faculty member over a student: or more informal power, such as one peer over another).
  • The victim does not have to be the person harassed but could be anyone affected by the offensive conduct.
  • The behavior is sexual or related to the gender of the person.