Account Holds & How to Clear Them

The 'BFH' hold, Financial Hold, means this hold will prevent registration.

It is placed on your account due to an outstanding balance.

In order to have it removed, please pay your balance in full.

For more information, contact Student Account and Cashiering Services: email sacs_support@cpp.edu or call 909-869-2010. Take appropriate steps to clear the hold as needed.

BFA will prevent disenrollment from your classes

This is not a hold and will not prevent you from enrolling or adjusting your class schedule.

BAD is a Bad Address hold. It requires you to update your mailing address.

You can update your mailing address through BroncoDirect. A PDF with step-by-step instructions is available if needed.

BAG and BAR hold indicates that your past due balance has been sent to Collection.

You can resolve this hold by paying your balance with the appropriate collection agency where your balance has been assigned.

If your account has been referred to Reliant Capital Solution, please call 866-837-5096

If your account has been referred to Williams & Budget, please call 800-551-5772

If your account has been referred to Cedar Financial, please call domestic 818-583-8410 international 708-384-0821

The BCC hold indicates that your credit card payment was returned. Examples include disputes and fraud claims.

The university will reverse the payment and reinstate your charges. You are required to pay the charges in full.

The BCK and BEC hold is placed due to a returned check. Reasons can include insufficient funds, invalid bank routing and account number.

The university will reverse the payment and reinstate your charges and you will be prohibited from paying with the same payment method for 6 months.

You are required to pay the charges in full through alternative payment methods

If your E-check was returned due to an invalid routing or account number, you must pay in person using a physical check.

The BDD hold is a reminder to sign up for direct deposit so you can receive your refund as soon as possible. You can enroll in Direct Deposit through BroncoDirect.

The BFC is a hold placed by the Veterans Resource Center identifying the student as military affiliated. This hold ensures courses are saved.

For more information regarding this policy, contact your VA Certifying Official at the Veterans Resource Center (VRC) at (909) 869-6994 or via email vetquestions@cpp.edu. 

The 'BIH' hold, Int'L Center Financial Hold, means the Student must go to the International Center to satisfy financial obligations. Take appropriate steps to clear the hold as needed.

The BLB Library hold indicates that you have a financial obligation to the Library. Please contact the library and take appropriate steps to clear the hold. For general inquiries, please contact: libcirc@cpp.edu or call the Circulation Desk at (909) 869-3075.

Take appropriate steps to clear the hold as needed.

The BNR hold is informational only and does not impact registration. This hold prevents refunds from being issued while Financial Aid and/or SACS reviews your eligibility.

The BPK hold is placed on your record when you are past due on your Perkins Loan repayment. Please send any inquiries to coll@cpp.edu.

The BPL hold indicates that you are past due on a payment plan and will prevent registration. Please remit payment as soon as possible through the TouchNet payment site (Active Students only).

For more information: Please contact Student Account and Cashiering Services.

Web: Payment Plan  (Active Students only).Phone: 909-869-2010. Take appropriate steps to clear the hold as needed.

The BTX hold indicates that  you have not opted in to receive your 1098-T Tax form electronically.

It is faster, more secure, and can be accessed at any time from your student account. Sign up now to make the switch!