Account Holds & How to Clear Them

The 'BFH' hold, Financial Hold, means this hold will prevent registration.

It is placed on your account due to an outstanding balance.

In order to have it removed, please pay your balance in full.

For more information, contact Student Account and Cashiering Services: email sacs_support@cpp.edu or call 909-869-2010. Take appropriate steps to clear the hold as needed.

BFA will prevent disenrollment from your classes

This is not a hold and will not prevent you from enrolling or adjusting your class schedule.

BAD hold is a bad address hold. It requires you to update your mailing address

You can update your mailing address through BroncoDirect 

BAG or BAR hold indicates that your past due balance has been sent to Collection.

You can resolve this hold by paying your balance with the appropriate collection agency where your balance has been assigned.

If your account has been referred to Reliant Capital Solution, please call 866-837-5096

If your account has been referred to Williams & Fudget, please call 800-551-5772

If your account has been referred to Cedar Financial, please call domestic 818-583-8410 international 708-384-0821

The BCC hold indicatres that your credit card payment was returned. Examples include disputes and fraud claims.

The university will reverse the payment and reinstate your charges. You are required to pay the charges in full.

The BCK and BEC hold is placed due to a returned check. Reasons can include insufficient funds, invalid bank routing and account number.

The university will reverse the payment and reinstate your charges and you will be prohibited from paying with the same payment method for 6 months.

You are required to pay the charges in full through alternative payment methods

If your E-check was returned due to an invalid routing or account number, you must pay in person using a physical check.

The 'BDD' hold, Direct Deposit Sign Up, is a reminder to sign up for direct deposit so you can receive refunds and financial aid on time. You can enroll in Direct Deposit through BroncoDirect.

The 'BFC' hold, VA Benefits, Classes Saved, means the VA Certifying Official has saved your classes while Cal Poly Pomona waits for the VA to send payment for your tuition and fees.

Cal Poly Pomona agrees to commit to comply with Federal Statute 38 U.S.C. §3679(e). A student using Veteran Readiness and Employment benefits (CH31) or Post-9/11 G.I. Bill® (CH33) will be allowed to enroll in and attend courses and access campus facilities while the campus awaits payment for tuition and fees from the VA. While awaiting receipt of funds from the VA, California State Polytechnic University, Pomona will not impose any penalty, charge late fees, or require an eligible student to borrow additional funds to cover tuition or fees. This waiting period begins on the date the student provides appropriate documentation and continues either until funds are received from the VA or until 90 days after the School Certifying Official has certified the student's enrollment for tuition and fees. For more information: For more information regarding this policy, contact your VA Certifying Official at the Veterans Resource Center (VRC) at (909) 869-6994 or via email vetquestions@cpp.eduu. GI Bill® is a registered trademark of the U.S. Department of Veterans Affairs (VA). More information about education benefits offered by VA is available at the official U.S. government website at https://www.benefits.va.gov/gibill. Take appropriate steps to clear the hold as needed.

The 'BGA' hold, Grad App Fee Hold, means the Student has applied for graduation and must pay the graduation application fee. To have this hold removed, the student must pay the fee online via Bronco Direct or in person. Take appropriate steps to clear the hold as needed.

The 'BIH' hold, Int'L Center Financial Hold, means the Student must go to the International Center to satisfy financial obligations. Take appropriate steps to clear the hold as needed.

The 'BLB' hold, Library Hold, means Please pay your library fees in full.

Take appropriate steps to clear the hold as needed.

The 'BNR' hold, No Refund, means this hold is informational only and does not affect registration. There is a pending adjustment being applied to your account by Financial Aid & Scholarships and/or Student Accounting and Cashiering Services (SACS). What you need to do: You do not need to take any action.

Please allow up to 3 business days for this hold to be processed and cleared.

For more information, contact Student Accounting & Cashiering Services immediately by phone at (909) 869-2010 or by email to sacs@cpp.edu. Include your Bronco ID in all communications so we can more quickly provide you service. Take appropriate steps to clear the hold as needed.

The 'BPK' hold, Perkins Hold, requires your attention for an unresolved issue.

The 'BPL' hold, Student Payment Plan Past Due, means this hold will prevent registration. You have a hold placed due to a past-due payment plan. What you need to do: Please pay your past due Cal Poly Pomona account at the TouchNet payment site TouchNet

For more information: Please contact Student Account and Cashiering Services.

Web: Payment Plan Phone: 909-869-2010. Take appropriate steps to clear the hold as needed.

The 'BPW' hold, Pkg But With Pending Fa,  please coordinate the disbursement of any pending funds with the Financial Aid office. Take appropriate steps to clear the hold as needed.

The 'BRL' hold, Late Reg/Fee Pmt Required, means this hold will prevent registration.

You have a past due balance.

What you need to do: Please make a full payment on your past due balance.

The hold will be released within 2 hours upon paying your full balance due.

If you have questions or concerns about your student account, please contact Student Accounting & Cashiering Services immediately by phone at (909) 869-2010 or by email to sacs@cpp.edu.

The 'BTX' hold, 1098-T Electronic Consent, means that you haven't signed up for the electronic form. Tax season is coming up, and you will need the 1098-T tax form to complete your taxes.

Receive your 1098-T electronically. It is faster, more secure, and can be accessed at any time from your student account. Sign up now to make the switch. The hold will clear by the end of the day after you sign up.