Student Accounting & Cashiering Services

Policies and Procedures

Published Fees

The CSU makes every effort to keep student costs to a minimum. Fees listed in published schedules or student accounts may need to be increased when public funding is inadequate. Therefore, CSU must reserve the right, even after fees are initially charged or initial fee payments are made, to increase or modify any listed fees.  All listed fees, other than mandatory systemwide fees, are subject to change without notice, until the date when instruction for a particular semester or quarter has begun.  All CSU listed fees should be regarded as estimates that are subject to change upon approval by the Board of Trustees, the Chancellor, or the Presidents, as appropriate.  Changes in mandatory systemwide fees will be made in accordance with the requirements of the Working Families Student Fee Transparency and Accountability Act (Sections 66028 - 66028.6 of the Education Code).

Financial Obligation

Tuition and fees are due on specific dates published for each term. Students should pay fees by the due date to avoid suspension of services.

Pending OR Anticipated Financial Aid and Payment Deadline

Financial Aid is disbursed approximately 10 days before school starts, while payment deadline is usually before the disbursement date.  If “Anticipated OR Pending Financial Aid” is displayed on your account, your classes will not be cancelled for non-payment.  If your financial aid does not cover your total charges, you are still responsible for paying the difference on the payment deadline date.


Example – Spring 2016:


Undergraduate Tuition & Registration Fees - Student taking 8 units 

$  2,321.40


Financial Aid (subject to eligibility)



AMOUNT DUE on Payment Deadline (Monday, March 7, 2016)

$  1,121.40

NOTE: If you have more financial aid than total charges, you will receive a refund.

Make sure all required paperwork have been completed for your financial aid package and that you continue to be eligible based on enrollment.  Non-compliance may result in your aid being cancelled.  If your financial aid is cancelled at a later time, you will be responsible for paying your fees.  If you are unable to pay your fees, you are responsible for dropping your courses or you will owe the university.


Classes will not be cancelled if a student has anticipated or pending financial aid.  Students who have been awarded but not yet received financial aid need to verify that their student account shows “Anticipated or Pending Financial Aid.”  If “Anticipated or Pending Financial Aid” is displayed, the student’s registration will not be canceled and the student remains in the class.

 If financial aid is cancelled at a later time, the student is responsible for paying fees.  The student is responsible for dropping courses or he will have to pay for the fees to the university.  Any questions on financial aid should be directed to the Office of Financial Aid & Scholarships at (909) 869-3700 or reviewed on the Office of Financial Aid & Scholarships web page.

Late Registration

During the Add/Drop period, you may log on to BroncoDirect and register for classes.  To sign in, you need your BroncoName and BroncoPassword.  Check with the Help Desk at (909) 869-6776, if you have forgotten your BroncoName and BroncoPassword.

  • If you did not register for any classes during the initial registration period and are adding classes during the Add /Drop Period, you will incur a $25 late registration fee. For new incoming student, this fee is waived.
  • Please log on to BroncoDirect and check your student account during add/drop period to verify your charges.
  • Your tuition fees must be paid in full in order for you to be eligible to register for the next term.
  • If you are receiving financial aid and it is not enough to cover your balance, you are still responsible for paying the difference.  You are encouraged to pay your balance in full in order to be able to register for the next term.
  • It is your responsibility to withdraw from your classes during the late registration period.  During this time, you are responsible for fees owed for classes not dropped.  We do not drop classes for non-payment during late registration. 
  • As a reminder, if you withdraw from your class(es) on or after the first day of class, you will be responsible for prorated fees owed.

Registration Holds

Registration holds are placed by different offices for specific reasons.  The following lists the types of holds and the contact information for who can release the hold.

Type of Hold

Contact this Department

Contact Information

Admissions Office Hold

Office of Admissions and Outreach

(909) 869-5299

EAP Conditional Exemption

Fin Aid Hold PERKINS Loan Disbursement

Fin Aid & Scholarship Office

(909) 869-3700

Graduation Writing Test

Test Center

(909) 869-3353

Holds start with "SF"

 Student Accounting & Cashiering Services 

 (909) 869-2010 

Unpaid Parking Citations

Parking and Transportation Services

(909) 869-3063

Emergency Contact Information

Registrar's Office

(909) 869-3000

EO665 Requirement Not Met

Graduation Application Hold

Registrar's Hold

Unpaid Balance

After the end of the Add/Drop period, supplemental bills are posted with any additional charges that have been incurred. If any balance is still outstanding after the supplemental fee payment deadline, a financial hold (BFH) will be placed on the student’s account. This hold will prevent services, such as application for graduation. This financial hold will also prevent enrollment in a subsequent term. To avoid these services being withheld, payment must be received by the deadline.

Withdrawal/Dropping of Classes

After the end of the Add/Drop period, adjustments will be made to student accounts for official withdrawals from all courses. Charges will be prorated based on the number of days completed in the term, regardless of the student’s financial aid status. Refunds are not available for withdrawals submitted after 60% of the enrollment period has been completed.

Dishonored Checks

If a personal check, cashier’s check or eCheck is returned to Cal Poly Pomona for any reason (such as insufficient funds, stop payment or keying errors for eCheck), the student’s enrollment is subject to cancellation.

  • The student will be notified by letter or email of the dishonored check.
  • A $30 fee is charged to the student’s account for any dishonored check paid toward the student's account (due to insufficient funds or stop payment). The amount of the original dishonored check plus the $30 fee becomes a financial obligation of the student to the university.
  • A negative service indicator (Dishonored Check Hold) will be placed on the student’s account for six months.
  • During the six months period, the student will NOT be able to pay any fees with a check or eCheck.
  • Only cash, credit card, money order or cashier’s check will be accepted for payment during the six months period.
  • A Stop Payment Order on a check does not constitute an official withdrawal from a course, nor does it relieve the student from the financial obligation for fees incurred by registering for courses.

If an obligation continues to be unpaid beyond the required period for a demand for payment, the student's name may be submitted to an outside collection agency or to the State of California Franchise Tax Board. If submitted to the Franchise Tax Board, the state has the authority to withhold amounts owed to the university from any tax refund and/or lottery winning to which the student may have been otherwise entitled.


Delinquent student accounts will be sent to collections after several unsuccessful attempts to collect. Collection and/or legal charges may apply. In addition, the delinquent account will be sent to the Franchise Tax Board as an offset against lottery winnings or state income tax refunds. Students should contact Student Accounting & Cashiering Services for payment arrangements, if needed.