Office of Financial Aid & Scholarships

Service Update for Fall 2020

The Office of Financial Aid and Scholarships is open for business virtually to serve you!  We are committed to providing you the service and support you need to excel in your academic endeavors. Check out our online resources and create your Financial Aid Forms account to avoid missing important notifications. Still can’t find what you need? Contact us via one of the methods below. Please be aware we are experiencing unusually high call and email volumes. 

When you call us, have your Bronco ID number ready to share. When you email us, please use your official CPP email address and include your Bronco ID number in your messages.


Virtual Office Hours: Monday to Friday, 8 a.m. to 5 p.m.

 Phone: 909-869-3700

 Email: (Financial Aid questions) (Scholarship questions)

 Virtual Advising: Bronco Advising Center


Questions about charges to your account, status of refunds, or direct deposit setup should be directed to Student Accounting and Cashiering Services at sacs@cpp.eduFor answers to the most commonly asked questions please see our FAQ.

Financial Aid Info Related to COVID-19

The Financial Aid & Scholarships has created a Financial Aid Info Related to COVID-19 page.  This page will be updated regularly as information becomes available to inform our students, faculty, staff, and larger community regarding any possible financial aid implications related to COVID-19.  Be sure to review the content & FAQ’s as your question may be answered by the information provided. 



News & Important Dates

Aid Packaging For 2020 – 2021 is Ongoing

You can view your aid package via BroncoDirect. If you have not received an Aid Package, check your To Do List to confirm there are no outstanding items. You may also need to check your aid application and confirm that you listed Cal Poly Pomona (School Code 001144).

Financial Aid Funds for Fall 2020 Released Beginning August 10, 2020

Most financial aid funds will be released to Student Accounting & Cashier Services beginning August 10th. Aid will be applied toward any outstanding University charges, including any payment plans.

After the above date, financial aid is released on a nightly basis throughout each semester.

In order for your financial aid to be released, you must:

  • Have an Award Summary that contains “Official” awards, as opposed to estimated awards
  • Have Accepted the Awards on Your Award Summary
  • Complete your To-Do List on your MyCPP
  • Loan borrowers – complete the Master Promissory Note & Entrance Counseling at
  • Enroll in classes (at least half-time)
  • Be maintaining Satisfactory Academic Progress (SAP)
Income Appeals (Family Contribution Appeals) for 2020 – 2021: Now Available

We understand that there are a variety of factors, including the current COVID-19 situation, that potentially impact a student & family's available income & resources for the upcoming 2020 – 2021 academic year. The Appeal is available on our Financial Aid Student Forms Portal (login required). See our Forms page for more information.

Supplemental Loan Requests for 2020 – 2021: Now Available

Requests for Federal Direct PLUS Loan (Parent and Graduate), and Private Loan Requests are now available on our Financial Aid Student Forms Portal (login required). See our Forms page for more information.

Financial Aid & Scholarships and Student Accounting & Cashiering Services: Roles Defined

The Cal Poly Pomona Office of Financial Aid & Scholarships and the Student Accounting & Cashiering Services Office work together as partners in the “financing” process of a student’s education. Each Through coordination of efforts, we ensure timely delivery of funds, application of funds/payments toward outstanding university – related charges, and release of excess funds.

Each office performs specific roles:

The Office of Financial Aid & Scholarships

(909) 869-3700

Student Accounting & Cashiering Services

(909) 869-2010

Evaluates student / family’s eligibility for aid Posts charges to student account
Verifies financial aid application information Emails student re: billing
Awards financial aid Receives & applies payments to charges

Oversees Scholarship processing

Places and releases SF Hold

Coordinates Scholarships (and Stipends) with

other aid

Applies financial aid funds to outstanding charges

Releases aid to Student Accounting & Cashiering


Releases excess funds (Refunds)
Evaluates “Special Circumstances” Manages Installment Plan

Monitors compliance with State & Federal

Financial Aid Regulations

Provides 1098-T Forms

Reviews Satisfactory Academic Progress for Aid Eligibility

Controls Direct Deposit and its setup

iGrad is here to help!  Financial Wellness Resources:

During these trying times, it is easy to feel overwhelmed. Our partners at iGrad have put together several articles that may assist you in your financial planning.

Contact Us! 

We understand that your financial aid funding remains critically important at this time and we appreciate your patience and cooperation as we all work together to proactively take steps to protect our community. 

Email:  Email us your questions at  Make sure to use your email account for specific account information.

Phone:  Students and families are able to leave a voicemail message at (909) 869-3700.  Please allow 48 hours for an email response from a member of the Financial Aid & Scholarships team.

Submitting Forms:  For the safety of your own information, please do not email documents containing sensitive information to our office.  You can submit these documents by using our secure file upload system.

Please note, students and families will be unable to visit our in-person location in the Student Services Building until further notice.  Please continue to monitor the CPP Health Alert website for updates to this information.

Yes, Cal Poly Pomona is still required to collect any documentation we request through your To Do List.  We will begin requesting documents the second week of April.  You can submit these documents by using our secure file upload system.


If you have any feedback regarding the quality of our service, let us know.