Office of Financial Aid & Scholarships

Given the COVID-19 concerns, classes have fully transitioned to virtual instructions and will be in effect through the end of Spring 2020. The Office of Financial Aid & Scholarships staff will continue to be available through online methods during our regular business hours (Monday through Friday from 8am to 5pm).   

Our office will be adjusting the way you can connect with us as of Thursday, March 19, 2020. We understand that your financial aid funding remains critically important at this time and we appreciate your patience and cooperation as we all work together to proactively take steps to protect our community. 

Email

Email us your questions at finaid@cpp.edu. Make sure to use your @cpp.edu email account for specific account information.

NEW Schedule a Zoom Financial Aid Advising Session

Have some more in depth, specific questions about your financial aid? Starting Monday, April 6th, visit cpp.edu/financial-aid to schedule a 1-on-1 Zoom counseling session with a member of the Financial Aid & Scholarships team.

Phone

Students and families are able to leave a voicemail message at (909) 869-3700. Please allow 48 hours for an email response from a member of the Financial Aid & Scholarships team. 

Submitting Forms

For the safety of your own information, please do not email documents containing sensitive information to our office.  You can submit these documents by using our secure file upload system. 

Please note, students and families will be unable to visit our in-person location in the Student Services Building until further notice. Please continue to monitor the CPP Health Alert website for updates to this information. 

 

COVID-19 Resources The Cal Poly Pomona Basic Needs program has published a COVID-19 Campus & Community Resource List, which contains information regarding Housing, Utilities & Storage, Food, and Financial resources.  The document will be continually updated as new resources become known.    

 

Federal Work Study COVID-19 Update

As Cal Poly Pomona is transitioning to online classes and remote working for a number of employees, we are also encouraging Federal Work-Study positions to continue remotely. Per the U.S. Department of Education, if students are unable to work because of a change with the school’s shift to online instruction, the student may still get paid for their scheduled hours for work during the Spring semester.

  • Students on FWS who are able to complete their duties remotely can do so with the approval of their supervisor.
  • Students in the Federal Work Study program (FWS) who are unable to continue in their position remotely will continue to be paid based on their originally scheduled hours.

In either circumstance, students must continue to submit a time and attendance sheet to their supervisors, listing their scheduled hours. Supervisors will continue to sign & approve timesheets – and submit them to Lupe Linares, Federal Work Study Coordinator. The current payroll schedule will remain in effect.

We ask all Cal Poly Pomona departments and community partners to please assess if remote work is possible and relay expectations to your FWS students.

 

Changes in Income or Circumstances

Things change - if financial circumstances are affecting your ability to attend Cal Poly Pomona, we would like to have the opportunity to reconsider your eligibility for financial aid. Our goal is to offer you the best possible financial aid package based on your family’s current financial situation within the parameters of existing policies, federal regulations and the availability of funds.

Our financial aid counselors can work with you through the appeal process, which allows us to evaluate the impact of your special circumstances on your ability to pay for college. You can find the Income Appeal form on our Forms page.

Appeals are typically reviewed in within 1 - 2 weeks after submission. During busy processing times (such as the summer), it may take longer for your appeal to be evaluated. Note that we might ask for further information or documentation after our initial review of your appeal. Once the review is completed, if your appeal is approved you will receive a revised notification of eligibility on BroncoDirect reflecting the changes made to the award. If your appeal is denied, you will receive an email to notify you of the reason(s) for the denial.

 

FAQs

Please keep in mind that the campus situation can change quickly, and there are many questions we cannot yet answer (especially those involving events beyond the next few weeks).  If you have a question that is not answered here, please email us at finaid@cpp.edu. 

Is the Office of Financial Aid & Scholarships still open for business? (expand/collapse)

Yes!  We are still operating and conducting business as usual.  However, we have moved to remote processing.  All of our staff are working remotely, you should be able to reach us via email.

What is the best way to contact a Financial Aid Counselor? (expand/collapse)

Financial Aid & Scholarships can be contacted via email at finaid@cpp.edu or by leaving a voicemail message at (909) 869-3700.  In addition, beginning Monday, April 6th we will be available through Zoom Advising Appointments.

Will my Financial Aid change now that my classes are taught through virtual/remote instruction? (expand/collapse)

In general, a student’s financial aid eligibility will not change if there is no change in the total number of credits that they are enrolled in for the Spring 2020 Semester.

If I need to purchase a new computer in order to complete courses online, can I request additional loan funds through the Office of Financial Aid & Scholarships? (expand/collapse)

Students are encouraged to reach out to the Office of Financial Aid & Scholarships to receive individualized advising on how their financial aid package might be adjusted to accommodate a new computer purchase using loan funding.

Will the shift to virtual/remote instruction change the minimum number of units required to receive financial aid? (expand/collapse)

No, unit requirements remain the same, regardless of the method used to deliver curriculum to our students.

Will payment of Financial Aid continue throughout the Spring? (expand/collapse)

All functions of the Office of Financial Aid & Scholarships will remain intact.  The process of releasing financial aid to student accounts will continue.

Who should I contact for a refund for my Parking Permit or Housing charges? (expand/collapse)
  • For a prorated refund of your Parking Permit, please follow the instructions listed on the Parking Services website.  You may also contact them at parking@cpp.edu
  • For a prorated refund of your University Housing charges, please follow the instructions listed under the FAQ s about COVID-19 on the University Housing website.
I have documents to submit.  How do I do that? (expand/collapse)

You can submit all documents to our office by using our secure file upload systemFor the safety of your own information, please do not email documents containing sensitive information to our office.

If I and/or my family experience a significant reduction in income due to COVID-19, is it possible to file an Income Adjustment Request to recalculate my Expected Family Contribution? (expand/collapse)

Yes.  If you and/or your family experience a significant reduction in income, such as the case where an employer closes for a period of time as a result of COVID-19, you should complete the Income Adjustment Request form, which is available on our Forms page.

What resources are available if I am experiencing financial or housing related issues due to COVID-19? (expand/collapse)

The Cal Poly Pomona Basic Needs program has published a COVID-19 Campus & Community Resource List, which contains information regarding Housing, Utilities & Storage, Food, and Financial resources.  The document will be continually updated as new resources become known.   

I was planning to earn wages this spring as a Federal Work-Study employee.  Will I still receive pay? (expand/collapse)

As Cal Poly Pomona is transitioning to online classes and remote working for a number of employees, we are also encouraging Federal Work-Study positions to continue remotely.  Per the U.S.Department of Education, if students are unable to work because of a change with the school’s shift to online instruction, the student may still get paid for their scheduled hours for work during the Spring semester.

  • Students on FWS who are able to complete their duties remotely can do so with the approval of their supervisor.
  • Students in the Federal Work Study program (FWS) who are unable to continue in their position remotely will continue to be paid based on their originally scheduled hours.

In either circumstance, students must continue to submit a time and attendance sheet to their supervisors, listing their scheduled hours.   Supervisors will continue to sign & approve timesheets – and submit them to Lupe Linares, Federal Work Study Coordinator.  The current payroll schedule will remain in effect.

What should I keep in mind if I am considering dropping a course or withdrawing after spring break? (expand/collapse)

Dropping a course at this time in the semester or withdrawing altogether can impact your future financial aid eligibility. Altering your academic plan may cause you to exceed your maximum timeframe for financial aid or affect your pace of completion, both components of the Cal Poly Pomona Satisfactory Academic Progress (SAP) policy for financial aid recipients. In addition, if you have a scholarship or grant that requires continuous enrollment or specific enrollment criteria, you may be at risk of losing that aid when you withdraw. Be sure to review information regarding our financial aid policies (including SAP).

Will I receive my 2020-2021 Financial Aid Package Notification on time? (expand/collapse)

Yes, our office will send 2020-2021 Financial Aid Package Notifications out as scheduled:

  • Newly admitted students will begin receiving their Financial Aid Package Notifications beginning the First Week of April.
  • Current students will begin receiving their Financial Aid Package Notifications in late June – after the Spring Semester fully graded date, and once CSAC has released notice of Cal Grant eligibility.
Will I still be required to submit additional documentation in addition to my FAFSA or DREAM Application for 2020 – 2021? (expand/collapse)

Yes, Cal Poly Pomona is still required to collect any documentation we request through your To Do List.  We will begin requesting documents the second week of April.  You can submit these documents by using our secure file upload system.