MediaVision Terms of Service

Video Terms


List of retention policies
Content Location Retention1
streaming.cpp.edu or Kaltura Indefinitely2
Hard copy content (e.g. DVD, flash drive, WeTransfer download link) 1 month
Unpublished production content (i.e. recorded content that did not make the final version) 1 month
Classroom studio recordings originals 1 week
video.cpp.edu (old hosting server) Limited availability3

1Duration is based on the date content is either published or delivered to the requester.

2Content will be removed from online access after two full years of non-use. This content is not retrievable.

3Content that existed on video.cpp.edu was decommissioned on 6/11/2018. We have limited access to content on our old server.  Contact us if you have content you would like to move to our new servers..

You must own the copyright for all material submitted or have permission to use all copyrighted material contained in your videos. This includes, but is not limited to, videos, images, and music.

The California State University (CSU) has set forth requirements stated by the Accessible Technology Initiative (Executive Order 1111) for all instructional and web material hosted by Cal Poly Pomona or any other CSU entity.

Please note that all video materials must contain time-synchronized closed-captions and all audio materials must be accompanied by a verbatim transcript or captions and all instructional materials must be accessible.

We ask that you provide a script or transcript to us to ensure your audio or video recording meets these requirements.

If you do not have a script MediaVision will provide captioning at no cost for content used as course materials.

For content that is not part of course materials MediaVision contracts with a vendor to provide captions at a rate of $99 per hour or $1.65 per minute of video or audio.

Because our standard work hours are Monday to Friday from 8 a.m. to 5 p.m., we are required to charge for our services that are outside this time period. Depending on the duration and number of staff required to support your event, charges will vary. Please fill out our Request a Service form to find out more details.

Please note that submitting a request form does not confirm your request will be supported. We will follow up and confirm the time and location if your event is covered; if we are unable to support your event due to lack of availability, we will let you know.

The core services that we will be providing at a continued no-cost is content supporting Academic Instruction and University Strategic Communication. Each area's priorities will be set by CAFE and StratComm respectively.

Services that do not fall within MediaVision’s core mission of instructional content or university strategic communications will be subject to charges to recover production costs.

In addition, certain projects may incur supplemental charges when they require additional resources beyond standard production support. Examples may include after-hours work, expedited turnaround, or other special production requirements.

Below is a baseline cost for our most standard services.
List of charges
Service Starting Costs1
3 Camera Event Coverage $250 setup fee & $165/hour
1 Camera Event Coverage $50 setup fee & $50/hour
Event PA (Public Announcement) Audio $100/day
Full Production Please inquire, project costs can vary widely

1 Final pricing may vary depending on the specific service requested, project scope, and any specialized requirements

For full information regarding our chargeback, please refer to our memo.

AV Design Terms


MediaVision Design charges minor fees to recuperate a small portion of the time and resources the team spends on design, project management, procurement, and other logistical support ensuring projects are successful and impactful.

Breakdown

  • Small Project: Flat Fee of $550
    • Projects up to $10,000
    • Single device/technology, minimal design work
    • MV Design Fee $250, Client Services Labor (4 hours) $300
  • Medium Project: 5% of total project cost 
    • Projects up to $50,000
    • Standardized, single room upgrades
  • Large Project: 6% of total project cost
    • Customized room or larger projects

Explanation

The small, medium, and large project titles are standards developed to represent the amount of design/administrative work typically associated with each project type. Projects with more human resource overhead, design, project management, research, etc., are therefore set at higher percentage. 

The use of a percentage of the overall project will continue to increase the fees proportionally as the project grows. Large projects inherently will have higher costs as the amount of technology that needs to be designed for, purchased, installed, and configured increases. 

About

MediaVision Design will not charge for Rough Order of Magnitude (ROM) information requests.

  • If clients need more specific information and request and Estimate, there will be a cost if the project does not move forward.
  • If estimates are created and a project does move forward, the estimate's cost will be a part of the project fees as outlined above. 
  • If a client requests and estimate, they will be provided with a quote for it's cost before moving forward. 

Estimate costs will depend on the project size.

Definitions

Rough Order of Magnitude (ROM): A good faith effort to give projects rough costs based on past experience and general industry knowledge. As the name implied, this should give clients an understanding of the order of magnitude of the project cost. The guess should be in the +/- 50% range of the actual cost s. 

Estimate: A good faith effort to provide detailed costs for a project. Estimates require significant work to develop and include job walks, vendor quotes, procurement research, client meetings, and down-stream vendor meetings that may vary based on the overall scope of a projects request/requirements. 

Priority Order

In support of Cal Poly Pomona Strategic Plan MediaVision Design (MV Design) prioritizes the following elements in a rank order fashion.

  1. Academic spaces connected to instruction (e.g. Classrooms and Laboratories)
  2. Spaces that provide secondary support for academic learning (e.g. Library, Learning Resource Center, Advising locations, etc.)
  3. Spaces that provide career focused support for students (e.g. Career Center)
  4. Spaces that provide non-academic experiences for students (e.g. ASI)
  5. Administrative areas of the university

Additional considerations are given to: 

  • Projects with confirmed funding
  • Space utilization
  • University-wide initiatives
  • The order in which requests are received

Work During Academic Calendar Breaks

During Academic Calendar Breaks, MV Design exclusively supports projects connected to Academic Spaces. 

Much of our work requires that the spaces we build, modify, or enhance are unavailable during construction. To ensure we can support our highest used and most critical spaces, Academic Spaces must be prioritized during Summer Term, Winter Break, Spring Break, etc.. 

While CPP strives to complete work that is sustainable, high in quality, and within a timely manner, most projects are completed within 3-6 months and realistic expectations regarding project timelines are expected. 

Our Service Level Agreement (SLA) for an initial response is 72 business hours. Lead time required for project initiation, dependencies, or external factors such as safety inspections, quality control, and federal, state, & CSU building codes may impact timelines.

Depending on the availability of equipment, resources, and scale of your project, it is possible to take a year or longer to complete. Find out more details on what to expect by emailing mvdesign@cpp.edu.

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