Refunds

Refund Timeline

Refund amounts vary by term and are based on the official academic calendar. Please refer to the term calendar for refund deadlines and percentages. 

Refund Requests and Account Credits

If you have a credit on your account and would like a refund, please email CPGEReg@cpp.edu with your Bronco ID number.

If your withdrawal has been approved and you would like to request a refund or reversal of fees, email CPGEReg@cpp.edu to request a Petition for Refund/Reversal of Fees. These petitions are reviewed monthly by committee.

For direct deposit refunds, please review the instructions for enrolling in direct deposit.

Withdrawing From a Course

If you need to withdraw from a course after the term has begun, you must click on the green box below and fill out the "E-Form" to "Petition to withdraw from Open University Courses" and submit the required supporting documentation.

  • Withdrawals after the start of the term are approved only for serious and compelling reasons.

  • Full refunds are not available once the term begins.

  • Refund eligibility is based on the official withdrawal date, not the date payment was submitted.

Example:
If you submit payment on March 28 and withdraw on April 9, your refund will be calculated based on the April 9 withdrawal date. In this example, you would receive an 80% refund and a "W" grade would be recorded.

Ws, WXs, and WUs

Table Explaining Ws, WUs and WXs
Grade What does this grade mean? How do I receive this grade? Notes
W This grade means that you withdrew from the class after the Add/Drop Period.
 Students can withdraw between the 11th and 20th day of class via BroncoDirect and receive a W.
Students with serious and compelling reasons to withdraw after the 20th day through the 12th week of instruction must complete the Withdrawal for Serious and Compelling Reasons form to earn a W.
  • Examples of why students may apply:
  • Work hours changed that conflict with class
  • Illness (student or close family)
  • Other circumstances that hinder (but do not prevent) attendance
Not acceptable reasons to apply:
  • Failing a class
  • Don’t need the class to graduate
  • Never attended class

Students are limited to 18 units of recorded course withdrawals (where the student received a “W”).


Ws do not affect your GPA.
WX This grade means that you withdrew from a class after the Add/Drop Period, and the circumstances were serious and compelling, beyond your control. Students with serious and compelling reasons to withdraw after the 10th day through finals must complete the Petition to Withdraw for Serious and Compelling Reasons form to earn a WX.

The Chair, Dean, and Associate Vice President for the Office of Student Success will evaluate the petition and documentation to determine if a WX is appropriate.

Examples of why students may apply:
  • Work conditions change preventing attendance
  • Serious illness (student or close family) preventing attendance
    • Note: Medical documentation must be on official letterhead and include your name and doctor's contact information. The documentation does not need to disclose a diagnosis. 
Students also receive this grade if they have an approved Retroactive Withdrawal. Retroactive Withdrawals are submitted after the term is over and withdraw the student for all classes for a term.

Students are limited to 18 units of recorded course withdrawals (where the student received a “W”).

If a student earns a WX for a course, those units will not count to their 18-unit limit.

 

WXs appear on your transcript as Ws. They do not affect your GPA.
WU This grade means that you did not withdraw from the course and failed to complete the course requirements.  Students who do not withdraw from their course and do not meet the course requirements will earn a WU. WUs are equivalent to Fs for the purposes of grade point averages.