Custodial and Recycling Services
Humberto Arias
- phone number or extension(909) 869-3035
- email addresshdarias@cpp.edu
Jhowel Mercado
- phone number or extension(909) 869-3029
- email addressjhowelm@cpp.edu
About
The Custodial & Recycling Services team is committed to providing a clean, safe, and healthy environment for the campus community. Custodial Services takes immense pride in the appearance and cleanliness of the campus and the impact the department has on the academic experience. Every student, faculty and staff member who enters a campus building has the right to a clean, safe and sanitary work and learning environment. Our goal is to continuously improve the level of cleanliness in order to set the highest standards throughout the CSU system. We do so by remaining current in the areas of environmentally sustainable products and industry best practices to achieve the highest levels of health, efficiency, and effectiveness. Custodial & Recycling Services has approximately 2.5 million square feet to maintain across 105 campus buildings. The cleanable square footage is approximately 1.6 million. The department is composed of one custodial manager, one assistant custodial manger, six leads, 51 custodians, four day porters and three floor crew members. Each custodian responsible for cleaning approximately 30,000 square feet.
Custodial Services is moving toward a zone management approach to maintain the cleanliness of campus building. This is being accomplished through the five levels of APPA 5 cleanliness. At Cal Poly Pomona, we strive to maintain Level 3
- Level 1 – Orderly Spotlessness
- Level 2 – Ordinary Tidiness
- Level 3 – Casual Inattention
- Level 4 – Moderate Dinginess
- Level 5 – Unkempt Neglect
Have an Emergency?
For emergencies involving life, safety and/or property damage or after-hours and weekend requests, contact the University Police Department at (909) 869-3070 or Ext. 911 from a campus phone.
If it is not an emergency, contact the Facilities Customer Service Center (CSC) at (909) 869-3030 or fmcustomer@cpp.edu .
What We Do
Custodial & Recycling Services provides a broad spectrum of cleaning services, including but not limited to general cleaning services in buildings, restrooms, floor care (for example, carpet cleaning or strip and wax hard surface floors), trash, and recycling removal and project work as appropriate. Three shifts work around the clock to clean classrooms, laboratories, offices, and indoor spaces. Custodial Services has a team dedicated to support the Student Health Center and IPoly High School. The department is also responsible for supporting events on campus, including Commencement at The Quad. Services rendered by Custodial Services promote the integrity, quality and values of the university's mission and goals.
Routine Campus Cleaning Shifts
Location: Custodial Services, Building 48
The Custodial Services team provides a full range of cleaning services for the classrooms, offices, and public areas of all state-owned campus buildings. Restrooms are stocked and sanitized daily, and high-traffic restrooms are checked throughout the day.
To report a custodial issue in your area, please contact the Customer Service Center at (909) 869-3030 or at fmcustomer@cpp.edu .
Classrooms, Offices and Public Areas
|
Service |
Classrooms, Halls & Labs |
Conference Rooms |
Offices |
Hallways & Lobbies |
Stairwells & Elevators |
|
Remove debris |
Daily |
Daily |
|
Daily |
Daily |
|
Empty trash |
Daily |
Daily |
Weekly |
Daily |
|
|
Empty recycling containers |
|
|
Weekly |
|
|
|
Straighten furniture |
Daily |
|
|
|
|
|
Dust furniture |
|
Weekly |
Upon Request |
|
|
|
Clean white boards |
Daily |
Weekly |
|
|
|
|
Clean white board trays |
As needed |
|
|
|
|
|
Spot clean furniture |
As needed |
|
|
|
|
|
Dust and spot-mop flooring |
Daily |
Daily |
Weekly |
Daily |
Weekly |
|
Vacuum carpets |
Daily |
Weekly |
Weekly |
Daily (traffic areas) |
|
|
Clean glass surfaces |
|
|
|
Daily |
|
|
Clean drinking fountains |
|
|
|
Daily |
|
Restrooms and Locker Rooms
|
Service |
Frequency |
|
Restock Supplies |
|
|
Toilet paper |
Daily |
|
Paper towels |
Daily |
|
Hand soap |
Daily |
|
Toilet seat covers |
Daily |
|
General Cleaning |
|
|
Remove litter and debris |
Daily |
|
Empty trash |
Daily |
|
Disinfect toilets and urinals |
Daily |
|
Clean all dispensers |
Daily |
|
Clean sinks, fixtures, and countertops |
Daily |
|
Clean glass surfaces |
Daily |
|
Clean sports locker room shower |
Monthly |
|
Floor Care |
|
|
Sweep floors |
Daily |
|
Dust-mop floors |
Daily |
|
Spot-mop floors |
Daily |
|
Machine-scrub floors |
Quarterly |
Non-routine services may be requested through the Customer Service Center on a recharge basis and include:
- Furniture moves
- Emergency cleanups
- Floor restoration
- Carpet cleaning and spot removal (beyond annual cleaning)
- Event set-ups
Special projects involving floor refinishing and carpet care are scheduled annually but can also be performed as needed.
Recycling Services is tasked with developing and implementing a comprehensive waste and recycling program. Working collaboratively with the campus community, this unit oversees areas of waste prevention, recycling, composting, recycled product research, public education and campus recycling procedures. A plan has been developed to comply with all federal, state, and local statutes and regulations governing solid waste issues.
The CSU system is committed to designing a 50% waste reduction and recycling program.
Recycling Services recycles hundreds of tons of plastic, paper, cardboard and glass annually. While many stakeholders are aware of the large volume recycled, most stakeholders are unaware of the waste reduction practices that are in use:
- Purchase recycled and unbleached paper towel rolls.
- Purchase products that are durable, reusable, repairable, and recyclable.
- Purchase cleaning supplies in bulk and concentrated form. This practice delivers more product for less packaging and is usually less expensive.
- Use cleaners without toxic, corrosive, and flammable chemicals. Read labels. Look for products that do not require special handling and/or do not have warnings.
- Dispense cleaning solutions in refillable containers such as pump spray bottles. Use products in non-aerosol containers when possible.
- Use washable rags.
FAQs
Base Services are services that are provided to maintain cleanliness in campus buildings that house classrooms and workspaces. In addition, restrooms are checked and cleaned daily. Premium Services are services that are non-routine and may be requested through the Customer Service Center on a recharge basis. Premium services include emergency cleanups, furniture move and event set-up. Contact Facilities Customer Service at fmcustomer@cpp.edu or call Ext. 3030 to request Premium Services.
Under Base Services, Custodial Services will clean workstations and empty trash containers on a weekly basis. Requests for more frequent cleaning would be considered a Premium Service and can be requested through the Customer Service Center on a recharge basis. Contact Facilities Customer Service at fmcustomer@cpp.edu or call Ext. 3030.
Under Base Services, Custodial Services will clean workstations and empty trash containers on a weekly basis. Requests for more frequent cleaning would be considered a Premium Service and can be requested through the Customer Service Center on a recharge basis. Contact Facilities Customer Service at fmcustomer@cpp.edu or call Ext. 3030.
Requests for extra cleaning can be made through a recharge basis. Extra cleaning is considered a Premium Service. Contact Facilities Customer Service at fmcustomer@cpp.edu or call Ext. 3030 to request extra cleaning services.
Menstrual product dispensers have been installed in 23 buildings in the first phase of a two-stage project. Dispensers are located on the first floor of all women’s and gender-free restrooms in the following buildings:
- Building One
- Don B. Huntley of Agriculture(Building 2)
- Science Laboratory(Building 3)
- Biotechnology Building(Building 4)
- College of Letters, Arts & Social Sciences(Building 5)
- College of Education & Integrative Studies(Building 6)
- College of Environmental Design(Building 7)
- College of Science(Building 8)
- College of Engineering(Building 9)
- Art Department and Engineering Annex(Building 13)
- University Library(Building 15)
- Engineering Laboratories(Building 17)
- Kellogg Arena(Building 43)
- Apparel Merchandising & Management(Building 45)
- Student Health Services(Building 46)
- The Collins College of Hospitality Management(Buildings 79 and 80)
- Interim Design Center(Building 89
- University Office Building(Building 94)
- Student Services Building(Building 121)
- College of Business Administration(Buildings 162, 163 and 164)
Hand sanitizer stations have been placed in high-traffic areas of all campus buildings and at entrances and exits. If you come across a dispenser that is empty or low on hand sanitizer, contact Facilities Customer Service at fmcustomer@cpp.edu or call Ext. 3030.