University Police

Student Assistant Program


The University Police Department (UPD) oversees the Community Service Officer Program which primarily consists of student assistants. Community Service Officers (CSO)s are paid employees who play a vital role in the department and at the university, acting as the "eyes and ears" for the Police Department.

CSOs carry a radio for safety and to communicate with the on-duty police dispatchers. They receive regular in-service training. The CSO position is an excellent leadership and professional development opportunity, and is highly beneficial for those planning for, or considering a career in law enforcement. This job will help develop confidence, communication, and real-life experience working within a Police Department.

An ideal candidate for this position is motivated, takes initiative, and possesses positive communication skills. A background check is also required for student assistant employment. 

Learning Outcomes for Community Service Officers:

1. Will be able to develop and implement a plan to handle diverse circumstances and difficult situations. 
2. Will be able to demonstrate strong customer service skills
3. Will be able to develop strong leadership characteristics. 
4. Will able to demonstrate a high level of professional performance. 
5. Will enhance and improve their level of knowledge and competence. 
6. Will able to serve Cal Poly Pomona’s community and campus. 


Parking/Information Booth Attendant

• Operate computerized cash register and handle cash/credit cards• Issue various parking permits to the appropriate customer• Provide directions to locations on campus

Front Office Assistant/Live Scan

• Clerical work (i.e. typing, filing, help with mass mailings, and answer phone calls)• Dealing with minor complaints• Livescan Fingerprinting for customers

Enforcement/Service Calls

• Patrol campus lots• Handle battery–jumps, vehicle unlocks and safety-escorts.• Conduct traffic-direction

Housing/CLA Patrol

• Provide coverage to specific location and provide patrol and support.• Radio-in any suspicious activity and work with other departments on campus.


• Leadership positions within the CSO Program for growth and development.• Administrative duties may include scheduling, training, and small projects/assignments

Frequently Asked Questions

There are multiple shifts available, and the shifts can start as early as 6 am, and end as late as 3 am. Shifts are seven days a week including during the summer.

No, prior experience in a public-safety related field is not necessary.

We request that a schedule of classes be turned in after you register each semester, we schedule work shifts around your class schedule.

Please upload a resume and application. Click this link to apply for the CSO position

It may take several weeks to review all applications. Please make sure that you uploaded both a resume and application. You will be contacted if an interview is to be scheduled. If you have any questions not answered on this web-page, please call (909) 869-3061.

Yes, the department ensures that CSOs carry a radio and are trained.

Some special events (ie Commencement), it is mandatory to work due to the large volume of campus guests. You will be provided sufficient notice of such special events. The maximum number of hours a CSO can work per week is 20 hours. In order to be eligible to work, a semester/overall GPA of 2.0 or greater must be maintained, along with enrollment in six units or more.