Student Success Central

Fall 2020 Virtual Advising & Academics Toolkit

Black and white illustration of a computer monitor. Inside the monitor is a circle, and inside the circle is a mortarboard

Advising Resources

CPP Connect

View drop-in and appointment availability for college advising centers and tutoring centers

New Student Registration Guide

Learn the basics of registering for classes

How-To Videos

Get tips on navigating BroncoDirect


General Advising Questions

Contact the Bronco Advising Center via phone at (909) 869-4600 and email at

Major-Specific and Undeclared Questions

Visit CPP Connect to view availability for your college advising center or the Undeclared Student Program. Online appointments will be held via Zoom, and you will receive a Zoom link ahead of your meeting.

If you are starting at CPP in fall 2020, you will get access to CPP Connect after the term begins. 

Faculty Advising 

Please contact faculty via email. For a complete directory of advisors, visit Student Success Central.

Student Support & Equity Programs and EOP

SSEP and EOP Advisors are working remotely, but are available to assist you via online advising, Monday to Friday, 8 a.m. to 5 p.m. Visit CPP Connect to view availability. Online appointments will be held via Zoom, and you will receive a Zoom link ahead of your meeting.  EOP group advising and peer advising sessions are paused. If you have an EOP advising hold, contact your EOP advisor via email.  

If you are starting at CPP in fall 2020, you will get access to CPP Connect after the term begins. 

Intercollegiate Athletics 

Contact Scott Tsuji at for advising.



You can start the change of major process after you've completed one semester at CPP. Visit the Change of Major Guide for more information. If the major you're interested in indicates you need to attend a change of major meeting, contact the department for more information. 

During the university's shift to virtual instruction through the end of fall 2020, you can still submit academic petitions. Please see below for a chart and instructions on how to submit different types of petitions. 

Petition Submission Chart (PDF)

Paper Petitions

For all paper petitions:

  • To complete the petition:
    • If it is a fillable PDF, please type in your responses.
    • If it is not a fillable form and you do not have a printer, please put all information requested into an email and attach the blank form.
  • To submit the petition:
    • After you fill out your part of the form, send it to each reviewer in the order listed and ask them to send it back to you after they review it. 
    • Once they send it back to you, send it to the next reviewer.
    • Once you receive all required approvals, email the form and all approvals to

General Academic Petitions

NOTE: If you would like to submit a petition to substitute a course for a major or general education requirement, please schedule a meeting with your advisor to complete the Course Substitution. 

General Academic Petitions should only be used for non-course substitution reasons, with a few exceptions. This includes:

  • Elective/Emphasis/Concentration Declarations if deviating from catalog or curriculum sheet
  • Study Abroad (IPC) course substitutions
  • Credit from non-regionally accredited institutions (after completion of 20 units at CPP)
  • Rescinding a previously submitted petition
  • Discontinued student petitions (graduate out of residency)
  • Any requests for catalog or specific policy​ exceptions

If you need to submit a General Academic Petition for any of the following reasons, please contact a BAC advisor at for further information and guidance.

Course Substitutions

The Course Substitution Petition is now an e-form. Contact your academic advisor to begin the process.   

Petition to Exceed Unit Cap

The Petition to Exceed Unit Cap is now an e-form. You can find the e-form on the Registrar's Office website

Petition to Waive Restrictions on Course Repeats

The Petition to Waive Restrictions on Course Repeats is now an e-form. You can find the e-form on the Registrar's Office website

Petition to Withdraw for Serious and Compelling Reasons

Before submitting a withdrawal petition, you are encouraged to:

  • Consult with your faculty member for ways to complete your course requirements.
  • Consult with your advisor regarding the impact on your time to degree.
  • Consult with the Bronco Advising Center or Financial Aid & Scholarships to understand the impact on your financial aid package.

You can find the e-form on the Registrar's Office website

Petition to Request to Delay Graduation Form

The Petition to Request to Delay Graduation is now an e-form. You can find the e-form on the Office of Student Success's website

Graduation Writing Test Waiver

Due to COVID-19, the Graduation Writing Test requirement has been temporarily suspended. Students graduating in spring 2020, summer 2020, fall 2020 or spring 2021 will not be required to complete the test. For other students, more information will be coming soon.


Academic Resources

A-Z of Departments

Visit academic department websites

Department Chair Contact Info

Find academic department chair contact information

University Library Resources

Find online resources and get online help from CPP librarians 

CPP students have access to download free or discounted software, including Microsoft Office, Adobe Creative Cloud and AutoDesk.

View and Download Software

The Virtual Software Lab provides students and faculty the ability to remotely log into a computer with specialized academic software previously only available from on-campus labs.

Access the Virtual Software Lab

Watch the How-To Video

It’s important to know what your courses’ Instruction Modes are so you know a little bit more about what to expect. Here’s how to check them: 
  1. Go to your BroncoDirect Student Center, and click on the Weekly Schedule link underneath your Class Schedule quick view.
  2. You’ll see your schedule as a Weekly Calendar View. Change it to the List View. 
  3. Click on the hyperlinked section number for the class you want to look at. 
  4. Find the Instruction Mode in the Class Details box. 
If you see Fully Synchronous, the course is instructed via live broadcast, web chat room, streaming video or other remote teaching styles in “real-time” (like Zoom) at specific days and times. The days/times are listed in the Meeting Information. Your instructors will send you all the links and info you need, but you can contact your instructor if you have any questions. 
Screenshot of a ENG 2520 course in BroncoDirect. There's a red box around the Instruction Mode. The Instruction Mode is Fully Synchronous
If you see Fully Synchronous, but there are two lines with TBA and a Day/Time in the Meeting Information box, this means that the first meeting of the course is a synchronous meeting on Zoom, while the rest of the course is Asynchronous (more on what that means in the next slide). There won’t be specific days and times for you to log in for the rest of the term, so you should build time for the class into your schedule. Contact your instructor if you have any questions. 
Screenshot of a EWS 1450 course in BroncoDirect. There's a red box around the Instruction Mode. The Instruction Mode is Fully Synchronous. There is a red box around the Days & Times box. There are two lines -- one that says TBA and one that has a time of Th 10:00AM-12:00PM
If you see Fully Asynchronous, the entire course is instructed via online learning resources. There won’t be specific days and times for you to log in, so you should build time for the class into your schedule. Contact your instructor if you have any questions. 
Screenshot of a GSC 1200 course in BroncoDirect. There's a red box around the Instruction Mode. The Instruction Mode is Fully Asynchronous
In all three Instruction Modes, your instructor will use Blackboard and other online tools for discussion boards, turning in assignments, getting course materials, etc.  
Be sure to read all of the Class Details information. For descriptions of other Instruction Modes, visit the Student Success Central A-Z Glossary of Academic Terms

Blackboard will be a crucial tool for you during fall 2020. Here are some tips to help you get started: 
  1. Access Blackboard in your MyCPP portal. We recommend using it on a laptop or tablet. If you need to borrow a laptop for fall 2020, visit the link in our bio for info about our loaner program. You can also download the app from your phone app store as a backup. 
  2. Your instructors have to turn their Blackboard courses on, so don’t panic if you don’t see anything yet. This might not happen until closer to the first day, or even after your first Zoom meeting. Check your Blackboard and CPP email often for any welcome messages from instructors. 
  3. Once you get access, look through the courses to get familiar. There may be small assignments or discussion boards to take care of at first. Each instructor will do things differently. If you don’t plan on staying in the course, make sure you drop it on BroncoDirect. 
  4. Email your instructors and let them know if you have any questions about the course. Our pro tip to you is not to wait until the last minute to submit work or take a test in case something happens. If you run into technical issues with Blackboard, contact the IT Help Desk

Learning Resource Center and Writing Center Tutoring

Tutoring appointments are available online via Zoom.  To schedule an online tutoring appointment, visit CPP Connect. Email by 8 a.m. for same-day appointments. 

EOP Tutorial

EOP Tutorial is an academic community of learners and peer-educators dedicated to student success. This fall, we are offering one-hour tutorial sessions with our Success Strategists through Zoom. 

Visit the EOP website to learn about our services and how to schedule an appointment.

Your instructors will include contact information and office hour information on their course syllabi. You can also use Bronco411 to look up their CPP email addresses. Use your CPP email address in your MyCPP portal to email them.

We have received questions about wait-listing courses and how to get permission numbers from instructors in our virtual format. Please use the waitlisting function in BroncoDirect so instructors and departments can communicate with you about the specific section you are interested in.

The DRC in-person office is closed.  All staff are working remotely and the use of email is encouraged: DRC staff will be closely monitoring email to respond as quickly as possible.

  • All DRC appointments will be held by phone or via Zoom.
  • Students already registered with the DRC may request appointments with their disability advisors by emailing
  • For students with questions about their accommodations or accessibility of virtual instruction, please email
  • Students wanting to register with the DRC should still apply online through the DRC Website.

Fall 2020 courses will be predominantly online. However, we plan to offer 126 course sections with in-person components. Click on the button below to see a list.

List of Courses With In-Person Components (PDF)

As part of our fall 2020 plan, we submitted detailed plans on how we will accommodate students who, for any number of reasons, are unable to participate in in-person activities. If you are enrolled in a course with in-person components, you will receive additional communication about the in-person course and accommodations


We have a limited number of laptops and hotspots that you can borrow from the university for coursework if you don’t have access to a computer and/or internet at home. To request to borrow a laptop and/or hotspot, complete the request form. 

Laptop Request Form for Fall 2020

Please allow for a 24-hour turnaround time for a response. For inquiries, you may contact Marisofi Molina-Ambriz at Please email from your Cal Poly Pomona email address and include your Bronco ID number.

Several internet service providers have pledged to offer students low-cost or free internet service to those who qualify. See below for potential options:

  • Internet Essentials - The website also includes the option to video chat with customer service agents in American Sign Language. There are also two dedicated phone numbers 1-855-846-8376 for English and 1-855-765-6995 for Spanish.
  • Charter/Spectrum - Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll, call 1-844-488-8395. Installation fees will be waived for new student households.

Visit the California Department of Education website for more information and options. 

Photo of the CPP Rose Garden. Students walk by in the background.

Safer Return Website

Cal Poly Pomona is committed to ensuring that students receive the highest quality learning experience that reflects our inclusive polytechnic education, and we are committed to protecting health and well-being. We are engaged in a campus-wide effort to bolster virtual/remote teaching, learning and student support offerings. 

Visit the Safer Return Website