Information Technology & Institutional Planning

IT Support for Telecommuting & Remote Work

In accordance with the CPP Telecommuting Program, the IT&IP Client Services Department provides the following technical support assistance for state-side faculty and staff employees who have been approved to telecommute or work from home.

  • IT&IP provides standard technical support for all state-owned devices for campus faculty and staff employees.
  • IT&IP provides normal remote technical support services utilizing phone, email, chat, and common share-sharing solutions such as Microsoft Teams, Zoom, and TeamViewer.
  • All physical device support must be completed on-campus.  Telecommuters will be asked to bring their state-owned device on campus if hardware support is required.
  • IT&IP does not provide technical support for remote workers at their residence or remote work location.
  • IT&IP does not support or troubleshoot any non-state, personally owned IT equipment, home office setups, printing, or any home Internet/WiFi connectivity configurations.
  • Unless approved by IT&IP and the employee's VP office, IT&IP does not ship client device equipment to and from a telecommuting worker's residence.
  • Unless approved by IT&IP and funded by the employee's department, remote workers cannot use a state-funded hotspot for remote work Internet connectivity.  In accordance with the CPP Telecommuting Program, Internet access is not provided by the campus and is the responsibility of the employee to procure/arrange at the employee’s sole expense.

Please refer to the following FAQs for common requests involving the configuration of IT equipment both at home as well as in returning devices to a campus office location.

Frequently Asked Questions

You can change your monitor or display settings within the Windows "Display" window by clicking Start  > Settings  > System > Display or pressing the special keyboard "Windows key + P"  Under the "Multiple displays" section, you may select "Extend desktop to this display".  You may also use the "Display" settings window to change your monitor positions to correspond to how your physical monitors are setup on your desk.  Please refer to the following Microsoft how-to videos for additional assistance.

Most office phones are set up by connecting an ethernet cable from your office or cubical wall jack to your phone.  A second ethernet cable is then attached from your phone to your computer or docking station.

Please remember to bring all of the computing cables with your devices when returning your equipment to the office.  If you have any questions in reconnecting your devices or are missing cables, please contact the IT Service Desk for assistance.  You may also request an appointment with an on-site IT technician to assist with any office computing setups as needed.

A number of departments, staff and faculty members configured their office phone extensions to forward to their cell phone while working remotely.  Many campus users also utilized Jabber to manage calls while working from home.  You may adjust office phone extension settings as needed with Jabber or by contacting the IT Service Desk for further assistance.

Please refer to the Jabber call forwarding and phone management eHelp article for additional information.

If you need your phone or extension moved to a new location, please submit a Move an Existing Phone ticket or contact the IT Service Desk for further assistance.  If you need to change an existing phone function such as the caller ID, voicemail, or call forwarding behavior, please submit a Change an Existing Phone ticket.