Technology News and Service Notices for February 19

Service Notices

Pearson Platform Maintenance

Summary: Pearson will perform maintenance on their educational platforms from Friday, February 20, 2026, at 10 p.m. to Saturday morning, 6 a.m.

What does this mean for you? The following Pearson services will be unavailable in Canvas, their websites, and using the Pearson+ app, including:

  • Mastering courses
  • MyLab courses
  • Revel courses
  • StatCrunch
The following services will remain available:
  • Learning Catalytics
  • MathXL
  • MyLab
  • Pearson+
  • XL MyLab

While these products remain available, Pearson warns that disruptions during the maintenance window are possible and suggests users avoid any critical assessment activity during this period.

Content saved to the Pearson+ mobile app before maintenance begins will remain available.

Planned Maintenance Times

  • Thursdays, 9:30 p.m. to 12:00 a.m., midnight.
  • Sundays, 5:00 a.m. to 8:00 a.m.
  • IT Service Status

During these times, online services may be briefly unavailable without advance notice.

News

Duo Mobile Minimum Requirements

Summary: On February 2, 2026, Duo Mobile began enforcing new minimum operating system requirements for iOS, iPadOS, and Android. As a result, you may receive notifications prompting you to update the OS or Duo Mobile on your mobile device.

What Does This Mean for You?

To avoid interruption when signing in with Duo Mobile, make sure your smartphone or tablet is running the latest available version of the Duo Mobile app, this requirement affects all services that use Duo Mobile for multifactor authentication (MFA), not just CPP.

Check Your Duo Mobile Version

Open Duo Mobile → Tap menu ☰ → Security Checkup.

New Minimum Requirements

  • Android 11 or later
  • iOS 16 or later
  • iPadOS 16 or later

If Your Current Device Does Not Meet These Requirements

Some older devices may not be able to update to meet these operating system requirements. In these cases, you can continue to use the Duo Mobile app for a one-time passcode.

If you need assistance updating Duo Mobile, or using alternate authentication methods, please contact the IT Service Desk.

Contacting the IT Service Desk

Questions: If you have any questions regarding this notice, please contact the IT Service Desk.

Cal Poly Pomona IT Service Desk
IT Service Desk Contact Information
Submit a ticket using the IT Service Portal
Service down? Check out the IT Services Status