Orientation Services

Frequently Asked Questions

Yes, Orientation is a mandatory enrollment requirement for all new undergraduate students. You must complete all required components. Failure to complete any required component may result in your CPP acceptance being withdrawn.

  1. Make your Virtual Orientation Day reservation. REQUIRED
  2. Complete the CPP Online Orientation. REQUIRED
  3. Attend Virtual Orientation Day. REQUIRED
  4. Participate in campus department webinars. RECOMMENDED

As you go through your virtual orientation experience, you will learn about important Cal Poly Pomona programs, departments and services; meet other new students; and register for your first-semester courses!

  • Make your reservation for Virtual Orientation Day between October 22 and November 30.
  • Your CPP Online Orientation is available beginning December 1. Complete the CPP Online Orientation at any time before your Virtual Orientation Day.
  • Virtual Orientation Day is January 7, 2021. You will attend iMeet CPP and Virtual Advising & Registration via Zoom.
  • Campus department webinars will be held the week of January 11.

Make your reservation for your Virtual Orientation Day between October 22 and November 30, 2020. Reservations are available through BroncoDirect. Making a reservation for your Virtual Orientation Day confirms that you will attend Virtual Orientation Day on January 7, 2021. You are required to make a reservation as part of your mandatory enrollment requirement.

Tutorial on how to accept your admission offer and pay your Enrollment Confirmation Deposit (ECD).

You still need to accept your admission offer even if you received an ECD waiver.

Your BroncoName is your Cal Poly Pomona user name, the primary identifier for campus-wide computer systems. It is also the part preceding @cpp.edu in your email address. You will need to claim your BroncoName before making your Orientation Advising and Registration reservation. 

Go to the CPP Account Claiming website to claim your BroncoName. You will need your BroncoNumber (your student ID number) and your claim code, which is your birthdate using the YYMMDD format.

For questions about or help with the Account Claiming process, contact the IT Service Desk at (909) 869-6776 or helpdesk@cpp.edu.

If you need accommodations, including access to technology to complete your orientation requirement, be certain to enter the details of your need when you make your Virtual Orientation reservation. Depending on the nature of your request, you will receive a response from either the Disability Resource Center or Orientation Services.

Campus departments webinars will be closed captioned. All videos in the CPP Online Orientation are closed captioned. If you would like to have the CPP Online Orientation text read aloud, we recommend viewing the orientation using the Chrome browser with the Read Aloud extension enabled.

The CPP Online Orientation will be available beginning December 1, 2020. It is a self-paced course that you can complete at your convenience. The online orientation takes about two hours to complete. You do not have to complete the Online Orientation at one time. We recommend you take some breaks throughout the program. You can save your progress and return to complete it at a future date.

Successfully completing the CPP Online Orientation means that you have viewed all nine sections and passed the final test with a score of 80% or higher. Your Orientation Registration (ROS) hold will be removed one to two business days after completing the online orientation.

Be sure to complete the CPP Online Orientation before your Virtual Orientation Day to ensure your ROS hold is removed from your student account. You can use any Internet-connected device to complete the Online Orientation (computer, tablet or smartphone).

Not completing the CPP Online Orientation puts you at risk for being withdrawn from CPP.

All videos in the CPP Online Orientation are closed captioned. If you would like to have the CPP Online Orientation text read aloud, we recommend viewing the orientation using the Chrome browser with the Read Aloud extension enabled.

Complete the CPP Online Orientation before your Virtual Orientation Day to ensure your ROS hold is removed. Successfully completing the CPP Online Orientation means that you have viewed all nine sections and passed the final test with a score of 80% or higher. Not completing the CPP Online Orientation puts you at risk for being withdrawn from CPP.

iMeet CPP and Virtual Advising & Registration meetings are conducted via Zoom. The reminder emails you receive in December and January will contain your Zoom links. Please keep these emails!

All CPP students have access to a CPP Zoom account. Using your CPP Zoom account allows us to accurately record your attendance. You can access Zoom via myCPP or by going to cpp.zoom.us and logging in with your BroncoName and password. You will use BroncoDirect to register for your courses. Even though you can use Zoom on a smartphone or tablet, we recommend using a laptop or desktop computer for all Virtual Orientation Experience components.

Tutorial: Starting a CPP Zoom Account

You will register for courses using BroncoDirect. We recommend using a laptop or desktop computer to access BroncoDirect.

We recommend the following:

  • Laptop or desktop computer
  • Headphones
  • Microphone
  • Web cam
  • Reliable high-speed internet access

Even though you can use other devices, such a tablet or smartphone, to participate in your Virtual Orientation Experience, we recommend using a laptop or desktop computer if one is available to you, especially for Virtual Advising & Registration when you are registering for courses. If you need to request a technology-related accommodation, please enter it during the reservation process.

You will register for your first-semester courses during the Virtual Advising & Registration session on your Virtual Orientation Day. Your enrollment window will remain open for one week so you can make any adjustments to your courses if needed. Virtual Advising & Registration can take up to 3 hours so please plan accordingly.

You will meet in a virtual small group with an academic advisor from your department who will provide guidance on your first-semester coursework. Your enrollment window will stay open after the end of Virtual Advising & Registration, so you make changes after your Virtual Orientation Day. The add/drop period for Spring 2021 begins on Monday, January 11, 2021. If you have in-depth questions about your academic plan, you can schedule an advising appointment for a later date.

Your Orientation Registrations (ROS) hold will be removed one to two business days after you complete your CPP Online Orientation. Successfully completing the CPP Online Orientation means you have viewed all nine sections and passed the final test with a score of 80% or higher. Complete your CPP Online Orientation before your Virtual Orientation Day to ensure that your hold is removed prior to course registration. Not completing the CPP Online Orientation puts you at risk for being withdrawn from CPP.

The deadline to change your major as part of the admissions process has passed. Your next opportunity to change your major will come after your first semester at CPP. You must attend Virtual Orientation Day with your admitted major. However, you can let your advisor know of your interest in changing majors so that they can provide you with guidance. Review the Cal Poly Pomona Change of Major Guide for more information about the change of major process.

Yes! For spring 2021, we are offering the Bronco Family Virtual Orientation Experience for parents, family members and supporters. One guest reservation is included with the student orientation fee, so please be sure to include that information when completing your reservation. If you have already made your reservation, contact us to add your included guest. Visit the Parents, Families and Guests section of our website for more information about the Bronco Family Virtual Orientation Experience.

Your student orientation fee is posted as soon as you confirm your Virtual Orientation Experience reservation. You will see it listed as ORS Fee on your student account. The fee is due by the date (February 5, 2021 for Spring 2021) listed but you may pay it earlier if you would like. If you are receiving financial aid, the due date is after your financial aid award is applied to your account. Check your account balance after you receive your aid and pay any remaining balance to avoid any holds for non-payment.

Refunds are granted if the following conditions are met:
  • You have not yet completed your Virtual Orientation Experience.
  • Your refund request was emailed to orientation@cpp.edu no later than two weeks before your Virtual Orientation Day. Be certain to include your BroncoNumber in your email.
Refunds are not granted automatically and you must contact Orientation via email to request a refund. You are not eligible to receive a refund after completing orientation, despite any change in your admission status or plans to attend Cal Poly Pomona.

The orientation fee is a mandatory enrollment fee that cannot be waived. However, the orientation fee is due on February 5, 2021, which is after the financial aid disbursement date, so you can wait until after your financial aid is disbursed and then pay any remaining balance on your student account.

For spring 2021, we only have one Virtual Orientation Day on January 7, 2021. If you have an obligation that prevents you from attending on that day, you must submit a request for an exemption by the reservation deadline of 11:59 p.m. on November 30, 2020. The exemption form will be available beginning October 22, 2020. Orientation Services will contact you to discuss an alternative time for you to receive your academic advising.

If you have already confirmed your reservation for Virtual Orientation Day on January 7, 2021 and something occurs that would prevent you from attending, contact Orientation Services as soon as possible at orientation@cpp.edu so we can assist you. Missing your Virtual Orientation Day without contacting Orientation Services in advance puts you at risk for being withdrawn from CPP.

You bring wealth of knowledge and experience from your previous school and we are so excited to welcome you to Cal Poly Pomona! Every higher education institution is different and our Virtual Orientation Experience introduces you to what you need to know to transition successfully to CPP, as well as connect you with students, staff and faculty at CPP.

We strongly encourage new transfer students to check out PolyTransfer, which is dedicated to helping transfer students make a seamless and successful transition to Cal Poly Pomona.