Technology News and Service Notices for the week of May 11, 2026

Pearson Platform Maintenance

Pearson will perform scheduled maintenance on its educational platforms from Friday, May 15, 2026, at 10 p.m. through Saturday, May 16, 2026, at 6 a.m.

What does this mean for me?

The following Pearson services will be unavailable in Canvas, online, and in the Pearson+ app during the maintenance window:

  • MyLab courses
  • Mastering courses
  • MathXL for School courses
  • StatCrunch

Revel courses, Learning Catalytics, and Pearson+ will remain available during the maintenance period. However, Pearson cautions that some disruptions may still occur and recommends avoiding critical assessment activity during this time.

Any content downloaded to the Pearson+ mobile app before maintenance begins will remain accessible.

Phishing Fraud & Scams

Phishing (fraudulent emails, texts, and messages) is a common and ongoing threat that affects all organizations, including our campus. Attackers often send short, urgent messages during busy times to make scams seem legitimate and harder to spot.

Current scams include short emails and/or text messages with unrecognizable links related to employment, cancelled accounts, missed payments, etc. 

Prevention Tips

  • Do not click links in unexpected or unsolicited emails or text messages. Verify the legitimacy of web sites and email addresses before acting.  Verify sender or information using official known contact methods outside of what is provided within an email or text.
  • Be suspicious of requests for your personal information. Do not share personal information in response to any unexpected email, text or phone call.
  • Pause before you pay. Scammers love to provide a sense of urgency to trick us into paying. Never wire money directly. Don’t provide payment using gift cards. Banks will not contact you via email to verify your account information.

five steps for spotting a phishing emailThink Before You Click:

  • If you receive a suspicious email, forward it to suspectemail@cpp.edu and/or identify it as phishing/spam using Microsoft Outlook (web, mobile or desktop)
  • Never provide your BroncoPassword on ANY web form, email or text.  Only you should have access to your account.
    • Important: CPP staff and faculty will NEVER ask you for your Bronco credentials, password, or MFA authorization. Any email, even when from a cpp.edu address, asking for this information is likely a phishing attempt.
  • Never approve a Duo Multi-Factor Authentication (MFA) prompt you didn’t initiate or don’t recognize.
    • Important: CPP staff and faculty will NEVER ask you to authorize MFA access or verify your account. Any email or text message, even when from a cpp.edu address, asking for your login credentials or to authorize MFA is likely a phishing attempt.
  • Verify the sender. Verify the sender without using the links or phone numbers within the email.  Use an Internet search of the company name, department, and/or sender.  Use Bronco411 to verify the CPP sender's identity and if the request is appropriate.

 

If You Feel at Risk,

  • Change your BroncoPassword immediately within MyCPP or eHelp.   
  • If you provided personal identifying information or financial information, contact your financial institutions.
    • Verify there are no fraudulent changes to your financial accounts, including CPP banking information.
  • Contact the CPP IT Service Desk or campus Information Security Officer (ciso@cpp.edu)
  • Contact University Police or your local police department if you are a victim of a crime.

To Learn More

 

Required OS Upgrades for IT-Managed Computers

All IT-managed computers must be upgraded to the latest supported operating system before Tuesday, May 26, 2026. If not completed by the deadline, upgrades will be performed automatically.

What does this mean for me?

Faculty and staff should launch the Software Center app and complete updates at a convenient time. Allow one to two hours for the process.

Windows 11 25H2

Faculty and staff using Windows 11 are encouraged to upgrade before Tuesday, May 26, 2026 via Windows Update.

macOS 26 Tahoe

Faculty and staff using macOS are encouraged to upgrade via Software Center before Tuesday, May 26, 2026.

OneDrive Sync on IT-Managed Computers

All Cal Poly Pomona faculty and staff IT-managed computers are configured with Microsoft OneDrive to provide secure cloud storage for university-related files.

Files saved in your OneDrive – Cal Poly Pomona folder automatically sync to your CPP OneDrive account in the cloud. This includes files stored on your Desktop and in your Documents folder.

OneDrive allows you to access your university files from anywhere while supporting campus business continuity and disaster recovery requirements.

CPP Safe App

Fast alerts. Smart response. CPP Safe.

Download the CPP Safe app to receive emergency alerts and access campus safety resources. Learn more.

Contacting the IT Service Desk

If you have questions regarding these notices, contact the IT Service Desk.

Cal Poly Pomona IT Service Desk
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