Information Technology & Institutional Planning

IT Continuity

Overview

This page has been established to provide possible solutions to ensure CPP Faculty and Staff are able to continue providing services and instruction.  Any number of possibilities (like natural disasters or other unexpected events) may cause a disruption in the ability to deliver face-to-face instruction, as well as support services through traditional means.  These tools and strategies can minimize the effects of those unexpected situations, allowing for support functions and academic instruction to continue.

Several internet service providers have pledged to offer students low-cost or free internet service to those who qualify. See below for potential options:

  • Internet Essentials - The website also includes the option to video chat with customer service agents in American Sign Language. There are also two dedicated phone numbers 1-855-846-8376 for English and 1-855-765-6995 for Spanish.
  • Charter/Spectrum - Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll, call 1-844-488-8395. Installation fees will be waived for new student households.

  • Review how to use online tools like Office 365, Zoom, Blackboard, MyCPP, etc.
  • Having electronic copies of text material readily available
  • Setting up additional instructional materials in the Learning Management System
  • Faculty may wish to review the Faculty Center's Teaching Continuity Website
  • Review your emergency contact information, phone numbers, and email. Faculty can update this information in the Employee Center under Personal Info in MyCPP
  • If you have two-step authentication using DUO make sure you have your token or app configured on your mobile device. If your token is lost or broken please contact the IT Service Desk.
  • Consider storing documents in the cloud using OneDrive
  • Virtual Private Network (VPN)Faculty may need to use a VPN to access certain information technology resources when away from campus

  • Review how to use online tools like Office 365, Zoom, Blackboard, MyCPP, etc.
  • Ensuring tools to work off campus (Laptops, cell phones, Internet connectivity, etc) are predefined and ready. This applies to employees who have been issued devices/reimbursement for personal devices by their HEERA Manager in line with the Mobile Communication Device Policy
  • Review your emergency contact information, phone numbers, and email. Staff can update this information in the Employee Center under Personal Info in MyCPP
  • If you have two-step authentication using DUO make sure you have your token or app configured on your mobile device. If your token is lost or broken please contact the IT Service Desk.
  • Consider storing documents in the cloud using OneDrive
  • Virtual Private Network (VPN)Staff may need to use a VPN to access certain information technology resources when away from campus
  • Microsoft Teams can be used to enhance collaboration with your colleagues.  Teams can help you hold meetings, share documents, have team conversations via instant messaging, video calls and more.

Tools and Resources

Email

Purpose: Quickly contact students, faculty, and staff

Live Communication

Purpose: Communicate with students remotely in real-time.

Collaboration and Document Sharing

Purpose: Store and collaborate on documents in the cloud.

Lectures and Reading

Purpose: Provide self-directed learning content