Wireless Internet Access
Action Required: Re-enroll Microsoft Windows Computers Connected to eduroam Wi-Fi
Personal, non-IT-managed, Windows devices connected to the eduroam Wi-Fi network must re-enroll using the Wi‑Fi Setup Wizard before Wednesday, February 10, 2027, to maintain uninterrupted access to the internet. We are here to help. If you need assistance, please contact the IT Service Desk or visit us on the 2nd Floor of the University Library. If you have difficulty completing the re-enrollment process, please use the CPPGuest network until you re-enroll.
Background: Following last week’s update to an eduroam certificate that protects the integrity of the user session, IT noticed unexpected connectivity issues affecting only Windows computers. The new certificate is working correctly for other devices including iPhone, iPad, Macbook, and Android devices.
However, Windows devices were not connecting as expected. The current certificate expires on February 10, and the certificate provider which changed over the summer is unable to provide an extended version of the previous certificate. We understand this may cause an inconvenience, and we are here to support you.
Frequently Asked Questions
Answer: For personal Microsoft Windows devices, you will lose access to eduroam campus Wi-Fi starting Wednesday, February 10, 2027. For IT-managed Windows devices, the update has been completed, and no action is required. If you experience an issue connecting to eduroam, select CPPGuest* from your available Wi-Fi networks and follow the instructions on the login page. You can also contact the IT Service Desk.
*Note that you should only use CPPGuest temporarily until you reconnect to eduroam. Eduroam is the best network, providing the fastest and most secure way for you to connect on campus.
Answer: Yes. The Wi-Fi Setup Wizard can be installed using a home Wi-Fi connection or from another internet connection on campus and takes approximately 5 minutes.
Answer: Action is only required for Microsoft Windows devices.
Answer: Yes. Each personally owned Microsoft Windows computer that connects to eduroam must be re-enrolled. IT-managed Windows devices will be updated automatically, and there is no action required.
Answer: Click "Yes" or "Accept" when prompted to allow the security certificate update. You might be asked to re-enter BroncoAccount and Password.
Answer: If you experience campus Wi-Fi connectivity issues on a Chromebook, please contact the IT Service Desk.
Answer: After following the on-screen prompts and running the Secure W2 file a "Configuration succeeded." will appear.
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If you are on-campus you will connect and join eduroam. |
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If you are off campus, you will not connect until your next visit. |
Answer: If you need help or have questions, please contact the IT Service Desk through any of the following options:
- Submit a Ticket to IT Service Desk
- Visit eHelp, IT Service Desk Portal
- Email: itservicedesk@cpp.edu
- Phone: (909) 869-6776
- In Person: Walk-up Service Desk, University Library, 2nd Floor
Wi-Fi Setup
Connecting your Device
Cal Poly Pomona offers a setup wizard for registering your Windows, Mac, Chromebook, iOS, or Android device for the eduroam network; your device will also have access from all other participating locations off campus.
Campus Wi-Fi for All Your Devices
Cal Poly Pomona (CPP) uses eduroam for Wi-Fi and internet access. We encourage you to prepare all your devices, including tablets, laptops, and computers, from home before arriving; this allows them to connect to Wi-Fi automatically when on campus.
For our guests without a BroncoAccount, please visit our CPPGuest guide for your device.