Access Services

Resource Sharing FAQ

Do you need need materials (books, articles, conferences, theses, dissertations) that we don't have in the Cal Poly Pomona Library?

Use one of our Resource Sharing services!


Document Delivery

University Library, Room 2533

M-F, 8:00 AM - 5:00 PM

(909) 869 - 3111


What is Resource Sharing?

Resource Sharing are interlibrary lending services that patrons may utilize to obtain materials from other libraries that are not currently held by the Cal Poly Pomona Library.  The two services that Cal Poly Pomona offers are CSU+ and Document Delivery. 

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Who can use Resource Sharing services?

Resource sharing services are available to all currently enrolled Cal Poly Pomona students, staff, and faculty.  This service is NOT AVAILABLE  to alumni, special borrowers, friends, relatives, and spouses of Cal Poly Pomona students, staff or faculty, or students from other colleges. Resource Sharing requests will not be processed for patrons with a delinquent status with the library or whose ID's have expired.

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What is the difference between CSU+ and Document Delivery?

The CSU+ consortium consists only of the 23 CSU+ campuses and is utilized to obtain physical materials (i.e., books and media) that are not currently held at the Cal Poly Pomona Library. Document Delivery provides patrons the ability to request materials that are not held within the CSU Libraries. Requests can be fulfilled not only by CSU's, but UC's, community colleges, private and public libraries, and libraries outside of the United States. Additionally, Document Delivery can be used to request articles, conference papers, and theses or dissertations.

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Which service is right for me?

For books and media, we recommend CSU+ if they are owned within the Cal States as a first option. CSU+ requests are typically received within 3-5 business days, hence our recommendation as a first option. Document Delivery requests should be a backup for items that can't be supplied by a CSU library, or for articles, conference papers, and theses or dissertations.

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Is there a limit of requests I can make?

Cal Poly Pomona faculty, staff, and students are encouraged to be judicious in making requests via interlibrary loan. Due to the existing budget situation, the Library must limit both active requests and requests that incur costs.

Presently there are no restrictions on the overall number of requests that a user can submit.  However, users are limited in regard to the number of "active" requests that they may have at any one time.  An "active" request is any request that has a status of:  Request sent, Customer notified via e-mail, Checked out to customer, In transit, and/or Delivered to web.  The limits on active requests at any one time are as follows:

  • Faculty - 20 active requests
  • Staff - 15 active requests
  • Graduate - 15 active requests
  • Undergrad - 10 active requests

Please contact the Interlibrary Loan office if you have questions about your pre-set active limit.

In cases where the University Library incurs costs, there are limits to the number of such requests placed in a fiscal year:

  • For faculty, the limit per fiscal year is 10 requests.
  • For students, the limit per fiscal year is 5 requests.

Additional requests that incur costs will be considered on a case-by-case basis, and the Library's ability to fund these are dependent on available library funds. 

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How long do the services take?

Requests placed through CSU+ are received within 3-5 business days, on average. Document Delivery requests are received in various time frames. Most articles are received within 1-3 business days; however, some may take 2-3 weeks depending on where we have to go to get the article. Books take 5-10 business days if found in California or 2-4 weeks if found out of state or more than one library must be asked. We always process requests within 24 hours of receipt, Monday through Friday, excluding holidays; however, we are dependent on the response time of the supplying organization.

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What is the duration of the loans?

CSU+ loans are due 16 weeks from the date an item is checked out by the patron. The length of a  Document Delivery  loan is 2-3 weeks on average; however, some loan periods can be longer or shorter. The length of the loan period is determined by the lending library.

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Can I renew my requests? 

CSU+ loans cannot be renewed. When CSU+ loans are reaching their due dates, it is suggested that a new request is submitted for that title.  Document Delivery renewals are granted at the discretion of the lending library. Renewals should be requested  1-2 days before the due date. Renewals cannot be requested once the book is overdue. Only 1 renewal per request may be granted. If the lending library doesn't agree to your request, Document Delivery will notify you by e-mail to return the item. To ensure your research continues with minimal disruption, Document Delivery can submit another request from a different lender. Requests can be renewed by following the ling on the book strap, or by phone.

  1. Logon to the Document Delivery system. The link will prompt you to Cal Poly Pomona's single-sign-on.
  2. Select "View/Renew Check-Out Request."
  3. Select an item to renew. 
  4. Click the Request Renewal button. If you can renew the item, the new due date will be indicated. Note that some libraries loan materials with the condition of no renewals.
  5. Once the item is renewed on your account, a Document Delivery Staff will adjust the new due date on your Circulation record.

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How do I check the status of my request(s)?

CSU+ requests can be checked on My Library Account . The link will prompt you to sign in with Cal Poly's single-sign-on. CSU+ requests will be found under the Requests tab.  Document Delivery  request can be checked by following the following steps:

  1. Logon to the Document Delivery system. The link will prompt you to Cal Poly Pomona's single-sign-on.
  2. Press the "View/Modify Outstanding Requests" button to view all the requests still in process on Document Delivery System.
  3. Select the appropriate transactions number button for the request you wish to check the status for. You will then see detailed information.
  4. Scroll down to see the tracking on your request. The status "Request Sent" means we have requested the item from another library and we are waiting to hear back if they can provide the item.
  5. When you are finished using Document Delivery System, please exit by pressing the button labeled "Exit Document Delivery" at the top of the Main Menu.

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What else should I know about Document Delivery?

  • PLAN AHEAD! Identify books and articles you need for your papers and projects as soon as possible so that you will have enough time to submit your request and wait for their arrival.
  • Fill out your requests with the most complete and accurate information you have. Incomplete requests will be returned to you unprocessed.
  • Articles received electronically will be delivered to your Document Delivery account and can be viewed under "Electronically Received Articles."
  • You can pick up and return your books at the Circulation Desk on the second floor of the library.

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Is security a problem if I use a public workstation?

Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your Document Delivery requests, you can take the following steps:

  1. Access the Document Delivery System only from your personal computer or an otherwise secure workstation. 
  2. When using a public workstation:
    • Delete from the history file those pages that contain your personal information.
    • Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.

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Why don't I see all my older Document Delivery requests when I look at my request history?

From time to time we purge older records from Document Delivery System. Our policy is to keep requests online for several years in order to comply with record keeping requirement of the copyright law.

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What is Electronic Delivery?

Many libraries ship photocopies of articles to us in electronic format. In the past, we printed these articles before delivering them to you. now, through Document Delivery System, we are able to offer you the option of electronic delivery of these articles in PDF format (Adobe's Portable Document Format). You can read more about electronic delivery on the Electronic Delivery Information page.


Who can assist me with further questions?

For further assistance, please contact us at

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