Mail and Packages

Mail

Once a letter or package is delivered by USPS, FedEx, UPS, DHL, or Airborne and received in the Housing Package Room, it is scanned into our package tracking system. A notification is then sent to the resident's Cal Poly Pomona (CPP) email, informing them that a package or letter is ready for pickup.

Package Delivery


Important Notes:

  • Packages must be picked up within 10 days of the initial notification. Items not picked up within that time will be returned to the sender.
  • A valid photo ID is required to retrieve packages or letters.
  • Please ensure that the name on the package matches the Licensee’s full legal name on file. If the resident uses a preferred name, it must either be updated in our system or communicated to our office in advance. Packages that do not match the name in our records may be returned to sender if our package room is unable to identify the correct recipient.
  • For residents of the Residential Halls or Suites:
    • Housing 74 Package Room hours: 9:00 a.m. – 8:00 p.m., Monday through Friday
  • Please send any perishable items in sealed zip lock bags or similar protective containers.

We recommend sending packages early enough to ensure they arrive before any semester breaks, especially for items needed during finals week.

Please note: Packages delivered via the United States Postal Service (USPS) may be delayed by 2–5 business days due to increased distribution and routing time.

Once a letter or package is delivered by USPS, FedEx, UPS, DHL, or Airborne and received in the Housing Package Room, it will be scanned into our package system. An email notification will then be sent to the resident's Cal Poly Pomona (CPP) email, notifying the resident that they have a package or letter ready for pickup. 

Important Notes:

  • Packages must be picked up within 10 days of the initial notification. Items not picked up within that time will be returned to the sender.
  • A valid photo ID is required to retrieve packages or letters.
  • Please ensure that the name on the package matches the Licensee’s full legal name on file. If the resident uses a preferred name, it must either be updated in our system or communicated to our office in advance. Packages that do not match the name in our records may be returned to sender if our package room is unable to identify the correct recipient.
  • For residents of the Traditional Halls:
    • Housing 71 Package Room hours: 9:00 a.m. – 4:30 p.m., Monday through Friday
  • Please send any perishable items in sealed zip lock bags or similar protective containers.

We recommend sending packages early enough to ensure they arrive before any semester breaks, especially for items needed during finals week.

Please note: Packages delivered via the United States Postal Service (USPS) may be delayed by 2–5 business days due to increased distribution and routing time.

Mailing address

Letter and package should be addressed as follows:

 

Residential Halls

If you live in Sicomoro Hall, please use:

[Licensee's Name] 73 Kellogg Drive, [Room #] Pomona, CA 91768

If you live in Secoya Hall, please use:

[Licensee's Name] 74 Kellogg Drive, [Room #] Pomona, CA 91768

Traditional Halls

If you live in Encinitas Hall, please use:

[Licensee's Name] 20 University Drive, [Room #] Pomona, CA 91768

If you live in Montecito Hall, please use:

[Licensee's Name] 21 University Drive, [Room #] Pomona, CA 91768

If you live in Alamitos Hall, please use:

[Licensee's Name] 22 University Drive, [Room #] Pomona, CA 91768

If you live in Aliso Hall, please use:

[Licensee's Name] 23 University Drive, [Room #] Pomona, CA 91768

Residential Suites

If you live in Vista De Las Estrellas, please use:

[Licensee's Name] 54 Kellogg Drive, [Room #] Pomona, CA 91768

If you live in Vista Bonita, please use:

[Licensee's Name] 60 Kellogg Drive, [Room #] Pomona, CA 91768

If you live in Vista Del Sol, please use:

[Licensee's Name] 61 Kellogg Drive, [Room #] Pomona, CA 91768

If you live in Vista De La Montanas, please use:

[Licensee's Name] 62 Kellogg Drive, [Room #] Pomona, CA 91768

If you live in Vista De La Luna, please use:

[Licensee's Name] 63 Kellogg Drive, [Room #] Pomona, CA 91768

After Check-Out Change of Address

Upon proper check-out from the housing facility, it is the responsibility of the Licensee to inform Cal Poly Pomona’s Distribution Services of his/her correct forwarding address. Please notify businesses and other correspondents at least 6 weeks in advance of an address change to ensure proper delivery of your mail.  All subsequent mail and packages will be returned to sender. All services and complaints must be handled directly with David Segal, Interim Manager of Distribution Services. Phone: 909-869-4702.

A change of address may be submitted via the Housing Portal or by sending a Change of Address form to the campus Distribution Services, via campus mail or in person, to Building 98, B1-258. Any issues with mail services should be directed to Distribution Services at (909) 869-3349.