Financial Aid and Scholarships

Connect with Us

The Office of Financial Aid and Scholarships is open for business to serve you!  We are committed to providing you the service and support you need to excel in your academic endeavors. Check out our  online resources  and create your  Financial Aid Forms account  to avoid missing important notifications. Still can’t find what you need? Contact us via one of the methods below. Please be aware we are experiencing unusually high call and email volumes.  

Questions about charges to your account, status of refunds, or direct deposit setup should be directed to Student Accounting and Cashiering Services at For answers to the most commonly asked questions please see our Frequently Asked Questions page.

If you have any feedback regarding the quality of our service, let us know. 

Connect with us "Real-time"

Standard Live Chat Schedule

Live representatives are availble to chat with you during the following days and times if the chatbot is unable to provide you with an answer:

Monday - Friday: 11:30 am - 3:30 pm

You can schedule an appointment with a Financial Aid & Scholarships staff member through CPP Connect.  Space is limited - appointment slots fill up quickly.

NOTE for Newly Admitted Students:  CPPConnect is available for scheduling appointments only AFTER you have gone through new student orientation.  In the meantime, please use on of our alternate methods for assistance.

Monday, Wednesday and Friday:

  • 11:00 am - 4:30 pm (last appointment at 4:00pm)

CPP Connect is not available on Tuesday or Thursday

Log In to CPP Connect

You can now join the virtual queue for in-person advising.  No appointment needed.  Be sure to have your Cal Poly Pomona Bronco ID Number ready.

In-person advising schedule:

Monday - Friday: 11:00 am - 4:30 pm

Join the Finanical Aid and Scholarships Queue!

When you call us, have your Cal Poly Pomona Bronco ID Number ready to share in order to minimize wait times and so that we can provide you with accurate information that is specific to you.

Financial Aid & Scholarships Phone: (909) 869-3700 

Monday - Friday

  • 9:00 am - 5:00 pm (last call into the queue at 4:30 pm)

Correspond With Us

When you email us, please include your Full Name and Bronco ID number in your messages so that we can provide you with accurate information that is specific to you.  When possible, please use your official email address. 

Our team will respond to your inquiry within 2 t3 business days. We appreciate your patience during this time.

Our mailing address

California State Polytechnic University, Pomona
Office of Financial Aid & Scholarships 
3801 W. Temple Ave. 
Pomona, CA 91768 

Sending a Scholarship Check? 

In order to have your outside scholarship funding applied to your student account, make sure that the donor / agency sends the funding to the correct office.  All scholarship checks should be sent to: 

California State Polytechnic University, Pomona
Student Accounting & Cashiering Services
3801 W. Temple Avenue
Pomona, CA  91768 

Make sure to have your donor / agency make the checks payable to California State Polytechnic University, Pomona, and include your name and Cal Poly Pomona Bronco ID Number on the check's memo line. The donor should also note the term for which you or they would like the funds applied (Fall, Spring, or Fall/Spring) and any enrollment requirements (full-time, half-time).