Information Technology & Institutional Planning

Computer and Mobile Device Services

Request a Computing Device:

Campus departments, faculty, and staff members may request a computer resource as detailed below. 

As of October 26, 2022, the Campus Computer Refresh Program is no longer centrally funded by the campus. Therefore, until a centralized funding model can be reestablished, departments will be charged back for the full cost of the computing equipment for a new staff member as well as for all existing staff device replacements.

The IT&IP division coordinates the purchasing, allocation, and provisioning of computing equipment for all new full-time permanent state-side staff members via the campus centralized computer purchase and replacement program. Departments are strongly encouraged to submit a new employee computer request form below as soon as possible to ensure IT&IP has the time necessary to procure and prepare the equipment before the employee's first work day.  

Submit a New Employee Computer Request Form

  • A new employee will receive a laptop, docking station, keyboard and mouse
  • A new monitor is strongly recommended and should be considered for purchase for the new employee
  • A new employee's computer will be scheduled to be replaced every 4 years
  • A custom laptop request will require a review and approval by IT&IP and will take longer to purchase

Please refer to the campus computer refresh program or contact itcampusrefresh@groups.cpp.edu for more information.  Student purchasing options and other technology resources are also available

Schedule an Appointment: Please remember to schedule an "On-Site Computer Setup" appointment for the delivery of the new laptop at https://www.cpp.edu/it/appointments.shtml. Please book the appointment AFTER the start date is confirmed by HR. IT also requires at least 2 days in advance before the appointment can be scheduled.

Beginning January 2022, all new full-time permanent state-side staff members requiring an assigned computer are eligible to receive a new Dell laptop every 4 years as coordinated by the campus centralized computer purchase and replacement program.  IT&IP coordinates the computer replacement schedule with each division and confirms eligibility of each staff members with divisional staff computer refresh liasons. 

Please refer to the campus computer refresh program or contact itcampusrefresh@groups.cpp.edu for more information.

The Faculty Laptop Refresh Program provides laptops for all new and current full-time tenured and tenure-track faculty members. Laptops are provided to new faculty upon joining the University and are refreshed every four years (pending campus resources).  In cooperation with Faculty Affairs, IT&IP maintains and facilitates the Faculty Laptop Program each year. 

Please refer to the Faculty Laptop Refresh Program website or contact itfacultylaptops@groups.cpp.edu for more information.

There are no centralized campus programs that fund computing equipment purchases for part-time staff members, temporary workers, or student assistants.  The department, division, or college is responsible for purchasing the computing equipment necessary for such employees.  Please use the website below to submit a computer purchase request.

If a desktop or all-in-one computer is needed for a shared or front-desk area, please use the "Custom Order" option within the following submission website.  If the computer equipment purchased will be used by multiple workers, please include this information when submitting your request.  

Submit a Request to Purchase Computing Equipment

NOTE: If the department has already purchased a computer for a new part-time or temporary employee, please contact IT to schedule a reprovisioning of the existing computer for the new employee.  Please note that any existing computer older than 4 years of age allocated for part-time or temporary employees will likely need to be replaced with a new computer purchase.

If a part-time or temporary staff member is hired to fill a position to cover for another employee's leave (i.e. sickness, maternity, paternity, etc), please contact IT for consultation.  A loaner device may be more appropriate for this shorter-term, irregular need.  

Primary laptops are provided to eligible faculty members through the Faculty Laptop Refresh Program.  Primary laptops are provided to eligible staff members through the Campus Staff Laptop Refresh Program

Beginning July 2021, the campus began enforcing a ONE COMPUTER PER PERSON computer implementation.  Aside from faculty research and other special considerations, most employees will only have one computer assigned for work purposes.  The ONE COMPUTER PER PERSON approach provides employees a consistent working environment and reduces campus expenses.

As noted, there may be an instance where a secondary computer, extra device, or laptop may be needed for grants or approved research.  All secondary or extra computers funded by grants or the department, require purchasing justification and require IT&IP approval.  

Submit a Request to Purchase an Additional Computer

Please refer to the employee Device Loaner Program if you have any questions about requesting short-term devices.  Student lending laptops and other technology resources are also available.  

Standard campus Dell monitors, custom monitors, laptop docking stations, and power adapters may be purchased by submitting a request using the form below.

Submit a Request to Purchase a Monitor, Docking Station or Power Adapter

Additional information about campus computer standards can be found at https://www.cpp.edu/it/client-services/services/comp-devices.shtml#computer-support-standards

Please submit all Apple iPad orders for state-related purposes through the request form below.  IT&IP will route the iPad purchase request through Procurement and to the Bronco Bookstore.  Requesting the purchase of an iPad through IT&IP's form below ensures the campus is able to correctly purchase, track, assign, inventory and provision the device upon delivery.

IMPORTANT: Due to the Administrative Affairs 2021-22 fiscal year purchasing deadlines, all computing device purchasing requests placed after 4/18/2022 will be deferred until the 2022-23 fiscal year (July 2022).

Submit a Request to Purchase an Apple iPad

IT&IP provides computing loaner devices for faculty and staff members to support various short-term computer needs.  Examples of short-term loaner needs include reserving a laptop for a special event, borrowing a laptop while a primary computer is under repair, and requesting a laptop for an emergency hire.

Student loaner devices are available through the Library's Tech Lending Program.

Part-time employees, temporary employees, and multi-user computing stations may be needed at times by departments.  Although purchasing a new computer for a new part-time/temporary employee or shared working space is available here, IT&IP maintains a limited quantity of spare computers that may be requested below as a long-term spare computer.  Please select "long-term" or "spare" computer from the Device Loaner Request form and provide justification with the submission.

Student loaner devices are available through the Library's Tech Lending Program.

IT&IP recommends the following common IT accessories and peripherals for general office use.

 

One-Computer One-Person Strategy

Primary laptops are provided to eligible faculty members through the Faculty Laptop Refresh Program.  Primary laptops are provided to eligible staff members through the Campus Staff Laptop Refresh Program

Beginning July 2021, the campus began enforcing a ONE COMPUTER PER PERSON computer implementation.  Aside from faculty research and other special considerations, most employees will only have one computer assigned for work purposes.  The ONE COMPUTER PER PERSON approach provides employees a consistent working environment and reduces campus expenses.  The university has also adopted a "laptop first" approach in providing staff and faculty members with computing devices.  Unless there is a special reason for a desktop system, a laptop computer is the default model for campus employees.  Any requested exceptions to the one computer per person strategy or "laptop first" approach will require justification and CIO approval. 

As noted, there may be an instance where a secondary computer, extra device, or laptop may be needed for grants, research or new part-time, temporary employees.  All secondary or extra computers are funded by the grant or department, require purchasing justification, and require IT&IP approval.  Please refer to the Request a Computer Device section above for information regarding the purchase of additional computers. 

iPads and other tablet-based devices are not considered computers.  As requested by departments via the iPad purchase form, faculty and staff may be issued both a computer and a tablet device.

Computer Support and Client Standards

IT Client Services provides full technical support for a defined set of campus standard equipment, operating systems, and software applications.  IT&IP fully supports all Windows and Apple operating systems supported by Microsoft and Apple that were imaged or deployed by IT on campus standard equipment.  IT provides full support for standard campus equipment for up to 5 years.  Equipment older than 5 years will be supported by approval and only on a best effort basis.  In general, equipment older than 5 years is encouraged to be surveyed off and replaced.  All standard campus computer models include 3 years of warranty.  Costs associated with repairing equipment out of warranty will be the responsibility of the end-user department.  IT will generally support client operating system builds that are supported by Microsoft and Apple.  Each Microsoft Windows 10 build is generally supported by Microsoft for one to two years before requiring a build upgrade.  Apple generally supports up to two operating system versions prior to the latest macOS version released each year.  

Non-standard or older computer equipment will NOT be supported by the campus without IT approval.  Non-standard operating system deployments or images also require IT pre-approval.  Limited support may be available for specific IT approved hardware and software purchases.  For more information, please click here to review the non-standard IT support service memo.

Hardware Equipment Standards

The campus provides a set of standard computing equipment specifications and hardware models to meet many of the technical requirements for a majority of campus learning spaces, students, faculty, and staff members.

Standard Campus Models include:

  • Dell Laptops (Latitude) -  Faculty & Staff
    • Dell Latitude 7420, 5411, 5410, 5401, 5491, 5490, 5480, 3420, 3410, 3400
    • Dell XPS 13 9310, 9300
  • Apple Laptops (MacBook Pro) - Faculty & Staff
    • Apple MacBook Pro (released 2017 or later)
  • Microsoft Laptops (Surface Laptop) - Faculty & Staff
    • Microsoft Surface Pro 8, 7, 6, 5
    • Microsoft Surface Laptop 4, 3, 2
  • Dell Desktops (OptiPlex & AIO) - Labs, Classrooms, Kiosks, Front Desks, & Shared Locations (Adjuncts, Student Assistants)
    • Dell OptiPlex 7x00, 7x90, 7x80, 7x70, 7x60
    • Microsoft Surface Laptop 4, 3, 2
  • Apple Desktops (iMac) - Labs & Classrooms
    • Apple iMac/macmini (released 2017 or later)
  • Dell Monitors (24", 25", 27")
    • Dell P23, P24, U25, U27 monitors

All new computer models purchase have a standard specification of i7 CPU, 16GB RAM, 512GB SSD. The University has standardized on laptops as the primary computing device for staff and faculty.  All requests for a desktop or tower computer must be requested as custom orders and approved by IT&IP.   You may initiate a request to purchase a new computer from the Campus Computer Purchase Portal.

Standard Campus Docking Station Models:

IT recommended laptop docking stations may be purchased from the IT by submitting a docking station request form.
  • Dell Latitude Laptop = Dell WD19TBS Dock
  • Microsoft Surface Pro / Surface Laptop = Microsoft Dock 1 or 2
  • MacBook Pro = Dell WD19TBS Dock

Operating System and Deployment Standards

All client computers managed and deployed by the IT & IP Client Services department include a standard "image" or set of Operating System (OS), application software and configuration settings.  A Windows OS or Apple MacOS/iOS device imaged by the Client Service is fully supported by the campus and includes various licensed applications and security updates.  For more information about the campus standard client computer image and what is included with a new device or reimage, please click here

Operating Systems

  • Microsoft Windows 10 20H2, 1909
  • Apple MacOS 11, 10.15, 10.14
  • Apple iOS 14, 13

Request Computer Moves or Station Adjustments

To maintain full-service support and oversight of state equipment, please contact IT or submit a computer move IT service request to schedule an IT technician to move or adjust a computer station set up. Please note a $30 per station charge is required to physically adjust, disconnect and reconnect a current or existing computer set up.  Monitor arms connected or installed within an office are considered a part of the office furniture setup.  Therefore, Facilities would need to be contacted and coordinated if moving and reinstalling monitor arms.

Local Administrative Rights

By default, all campus IT-provisioned computers do NOT include local administrative rights or a local administrative user.  To request local administrative rights for your faculty or staff assigned computer, submit an IT service ticket.  Please read the KB article KB0011723 for important information regarding the use of local administrative computer access rights.