Computer and Mobile Device Services
- Access Student Technology
- Request a Computing Device
- One-Computer One-Person Strategy
- Computer Support and Client Standards
- Device Patching and Security Updates
- Request Computer Moves or Station Adjustments
- Local Administrative Rights
Request a Computing Device
All computer purchases for faculty and staff members (full-time, part-time, tenured, etc) must be funded by the division, department, grant, or other resource. IT&IP provides the campus with an IT Device Purchase Review, which includes reviewing your device request, providing the necessary quotes, and confirming purchase approval.
IMPORTANT: Beginning on September 5, 2024, IT&IP will provide the user department with the necessary documentation needed for the user department to submit the computer requisition to Procurement themselves. IT&IP will no longer submit requisitions to Procurement on behalf of the user department. Please note all computing device purchases must adhere to the campus One-Computer One-Person Strategy.
Please submit your computing device request below.
Please submit your IT Device Purchase Review request through the Campus IT Device Purchase Review Portal. The IT&IP division coordinates the review request, approval, and provisioning of computing equipment for all state-side faculty and staff members. Please submit an IT Device Purchase Review request for all computer purchases for new employees, current employees, faculty, and research/grant needs.
Computer Purchase Process
GROUP | TASK (process in order) |
---|---|
User Dept | 1 Request an IT Device Purchase Review |
IT&IP | 2 Review user dept device purchase request |
IT&IP | 3 Provide quote(s) |
IT&IP | 4 Provide ATI/ITR for standard IT devices |
IT&IP | 5 Provide approval and all necessary documentation for purchase |
User Dept | 6 Submit requisition to Procurement (Bookstore for foundation acct) |
IT&IP | 7 Receive device delivery from Receiving (or Bookstore) |
IT&IP | 8 Inventory, provision, and setup device |
IT&IP | 9 Contact user dept to confirm the device is ready |
User Dept | 10 Schedule an appointment with IT&IP for device setup |
IMPORTANT: Be sure to include the RITM ticket number created from the IT Device Purchase Device when submitting your requisition to Procurement within the Procurement Purchase Request "Comments" section. The RITM number included with your Procurement purchase submission will allow IT&IP to ensure your requisition is correctly tied to the equipment once delivered to the campus.
New Employee Computing Device Purchasing
Departments are strongly encouraged to purchase computers for new employees as soon as possible to ensure IT&IP and Procurement have the time necessary to procure and prepare the equipment before the employee's first work day. Please contact IT&IP at itcampusrefresh@groups.cpp.edu if there are concerns the computer will not arrive on time.
- A new employee should receive a laptop as ordered by the department on the first day of work
- A new monitor is strongly recommended and should be considered for purchase for the new employee
- A docking station should be purchased for the new employee (if an existing docking station is not available)
- A new employee's computer should be replaced every 4 years (as university funding and scheduling permits)
Please contact itcampusrefresh@groups.cpp.edu for more information. Student purchasing options and other technology resources are also available.
Campus standard monitors, laptop docking stations, and power adapters do NOT require an IT Device Purchase Review and may be ordered directly through Procurement, CSUBUY, CDWG, or other campus-approved vendors. Please note, however, that all technology purchases still require an ATI/ITR request. IT&IP strongly recommends purchasing the campus standard models as listed below. Standard models are are fully supported by IT&IP. You may click on the ATI/ITR model URL links below to download the ATI/ITR document you need for purchasing. Non-standard accessories will not be supported by IT&IP (best-effort support only).
PURCHASE OPTION: The following standard accessory models have been bundled into a list for easy purchasing via the CDWG punchout within CSUBUY. After authenticating to CSUBUY and selecting the CDWG punchout link, click the "California State Polytechnic Univ" menu and "Bundles ->" to easily purchase the following standard accessory items.
Once you receive your equipment, please schedule an appointment with IT&IP for device setup.
Campus Standard Accessories
ACCESSORY | STANDARD MODEL TYPE | PURCHASE VENDOR | ATI/ITR |
---|---|---|---|
Monitor | 24" Dell Monitor - P2425H | CSUBUY or campus vendor | P2425H |
Monitor | 27" Dell Monitor - U2724D | CSUBUY or campus vendor | U2724D |
Monitor | 34" Dell Monitor Curved - P3424WE | CSUBUY or campus vendor | P3424WE |
Docking Station | Dell USB-C Dock - WD22TB4 NOTE: compatible with Macbooks & Surfaces |
CSUBUY or campus vendor | WD22TB4 |
Power Adapter | Dell 90-watt Adapter - 492-BCBK | CSUBUY or campus vendor | n/a |
Power Adapter | Apple 70-watt Adapter - MQLN3AM/A | CSUBUY or campus vendor | n/a |
USB-C Adapter | Falwadi USB-C Hub 10-in-1 Adapter - B07M8QR83T | Amazon or campus vendor | Falwadi |
The Faculty Laptop Refresh Program facilitates the selection and coordination of laptops for all new tenure-track and current full-time tenured faculty members. Laptops are provided to new faculty upon joining the University and are refreshed every four years (pending campus resources). In cooperation with CAFE and Academic Affairs, IT&IP maintains and facilitates the Faculty Laptop Program each year.
Please refer to the Faculty Laptop Refresh Program website or contact itfacultylaptops@groups.cpp.edu for more information.
Primary laptops should be purchased and provided to all eligible faculty and staff members. Beginning in 2021, the campus began enforcing a ONE COMPUTER PER PERSON computer implementation. Aside from faculty research and other special considerations, most employees will only have one computer assigned for work purposes. The ONE COMPUTER PER PERSON approach provides employees with a consistent working environment and reduces campus expenses.
As noted, there may be an instance where a secondary computer, extra device, or laptop may be needed for externally funded grants or approved research. All secondary or extra computers funded by external grants or the department require purchasing justification and IT&IP approval.
Submit a Request to Purchase an Additional Computer through the IT Device Purchase Review Portal
Please refer to the Employee Device Loaner Program if you have any questions about requesting short-term devices. Student lending laptops and other technology resources are also available.
External Grant Funded Computer Purchasing Process Summary:
- Submit an IT Device Purchase Review Request and select the "external grant" option
- NOTE: Internal grants will follow the normal campus purchasing process.
- Campus IT will provide a quote based on the requested computing equipment specifications (with standard campus IT review & approval)
- Once the quote is approved by the requester, Campus IT will email the Bronco Bookstore with the quote and IT ticket information
- The Bronco Bookstore will create a new quote (same specs, adjusted pricing)
- The Bronco Bookstore will confirm the purchase approval from the requester (including Campus IT) and place the grant-funded computer order
- Once the equipment arrives on campus, the Bronco Bookstore will contact Foundation Accounting to process the gifting of the device(s) to the State/CPP
- Please contact the Bronco Bookstore or Foundation Accounting if there are any gifting questions
- By gifting the equipment to the State/CPP at the start of the grant (instead of the end), the equipment can be supported and licensed by Campus IT
- The Bronco Bookstore will deliver the equipment to the Campus Mailroom and notify the requester and Campus IT of arrival
- The Campus Mailroom will tag the equipment with campus asset management processes and notify Campus IT the equipment is ready for pick up
- Campus IT will pick up the equipment from the Campus Mailroom and schedule final delivery and setup with the requester
IT&IP provides computing loaner devices for faculty and staff members to support various short-term computer needs. Examples of short-term loaner needs include reserving a laptop for a special event, borrowing a laptop while a primary computer is under repair, and requesting a laptop for an emergency hire.
Student loaner devices are available through the Library's Tech Lending Program.
IT&IP recommends the following common IT accessories and peripherals for general office use.
- PRINTERS: recommended models are listed here and may be purchased from the CSUBUY Marketplace website
- HEADSETS: pre-approved headset models are listed here and may be purchased from the CSUBUY Marketplace website
- Miscellaneous computer accessories such as custom keyboards, mice, external devices, and speakers can be purchased through the CSUBUY Marketplace website
One-Computer One-Person Strategy
Primary laptops are provided to eligible faculty members through the Faculty Laptop Refresh Program. Primary laptops are provided to eligible staff members through the Campus Staff Laptop Refresh Program.
Beginning July 2021, the campus began enforcing a ONE COMPUTER PER PERSON computer implementation. Aside from faculty research and other special considerations, most employees will only have one computer assigned for work purposes. The ONE COMPUTER PER PERSON approach provides employees a consistent working environment and reduces campus expenses. The university has also adopted a "laptop first" approach in providing staff and faculty members with computing devices. Unless there is a special reason for a desktop system, a laptop computer is the default model for campus employees. Any requested exceptions to the one computer per person strategy or "laptop first" approach will require justification and CIO approval.
As noted, there may be an instance where a secondary computer, extra device, or laptop may be needed for grants, research, or new part-time, temporary employees. All secondary or extra computers are funded by the grant or department, require purchasing justification, and require IT&IP approval. Please refer to the Request a Computer Device section above for information regarding the purchase of additional computers.
Although iPads and other tablet-based devices must be secured and managed by the campus, they are not considered computers.
Computer Support and Client Standards
IT Client Services provides full technical support for a defined set of campus standard equipment, operating systems, and software applications. IT&IP fully supports all Windows and Apple operating systems supported by Microsoft and Apple that were imaged or deployed by IT on campus standard equipment. IT provides full support for standard campus equipment for up to 5 years. Equipment older than 5 years will be supported by approval and only on a best-effort basis. In general, equipment older than 5 years is encouraged to be surveyed off and replaced. All standard campus computer models include 3 years of warranty. Costs associated with repairing equipment out of warranty will be the responsibility of the end-user department. IT will generally support client operating system builds that are supported by Microsoft and Apple. Each Microsoft Windows 10/11 build is generally supported by Microsoft for one to two years before requiring a build upgrade. Apple generally supports up to two operating system versions prior to the latest macOS version released each year.
Non-standard or older computer equipment will NOT be supported by the campus without prior IT approval. Non-standard operating system deployments or images also require IT pre-approval. Limited support may be available for specific IT-approved hardware and software purchases. Review the non-standard IT support service memo.
Hardware Equipment Standards
Model | Standard Specs | Specifications |
---|---|---|
Apple MacBook Pro 14" | M3 11-core, 16GB memory, 512GB SSD | apple.com |
Apple MacBook Air 13" | M3 8-core, 16GB memory, 512GB SSD | apple.com |
Dell Latitude 14" 7450 | Ultra 7-165H 16-Core, 32GB memory, 512GB SSD | dell.com |
Dell Latitude 14" 3450 | i7-1355U 10-core, 16GB memory, 512GB SSD | dell.com |
Dell 24" Monitor | P2425H 1920x1080 (16:9), Height-Adjustable | dell.com |
Dell 27" Monitor | U2724D 2560x1440 (16:9), Height-Adjustable | dell.com |
Dell 34" Monitor Curved | P3424WE 3440 x 1440 (21:9), Height-Adjustable | dell.com |
Dell Docking Station | W22TB4 USB-C dock | dell.com |
Dell OptiPlex 7x20 | AIO, MT, SFF (specs dependent on need) | dell.com |
Dell Precisions | Desktop, Laptop (specs dependent on need) | dell.com |
Microsoft Surface Laptop | Laptop 3, 4, 5, 6 | microsoft.com |
Microsoft Surface Pro | Pro 7, 8, 9, 10 | microsoft.com |
Microsoft Surface Studio | Studio 2+ | microsoft.com |
Apple MacBook Pro | Models released in 2018 or later | (previous model) |
Apple iMac, Mac mini | Models released in 2018 or later | (previous model) |
Dell Latitude | 7420-7440, 5490-5411, 3400-3440 | (previous model) |
Dell Monitors | P23/24/25/34, U25/27 | (previous model) |
Dell OptiPlex | AIO, MT, SFF, 7x80-7x10 | (previous model) |
Dell Precisions | Desktop, Laptop (specs dependent on need) | (previous model) |
Dell XPS 13" | 9300-9310 | (previous model) |
Operating System and Deployment Standards
- Microsoft Windows 10 22H2 and Microsoft Windows 11 23H2
- Apple MacOS 14, 13, 12
- Apple iOS 16, 15
IT Support Based on Computer Age & Use
Computer Support Age & Use Chart | |||
---|---|---|---|
Age of Computer | IT Supported | Redeployment Allowed | Replacement Allowed |
0 - 4 years | Yes | Yes | Only with user VP and CIO approvals |
4 - 5 years | Yes | Only with user VP and CIO approvals | Yes |
5 - 6 years | Only with user VP and CIO approvals | Only with user VP and CIO approvals | Yes |
More than 6 years | Only with user VP and CIO approvals | Only with user VP and CIO approvals | Yes |
IT Supported: | IT will provide complete hardware and software support |
---|---|
Redeployment Allowed: | IT will reassign and reimage the device to a different user |
Replacement Allowed: | IT supports the replacement and/or disposal of the device |
Only with user VP and CIO approvals: | IT support requires approval from both the user's VP and the CIO |
Device Patching and Security Updates
Consistently applying operating system and application updates is a vital component of a computing device. Software upgrades, application patches, and security updates are released on a regular basis and must be installed to maintain a secured, compliant, and working device. All IT-managed devices must comply with the CPP Baseline Workstation Standard (PDF) requiring all applicable security patches and software updates. Security patches and software updates address security vulnerabilities and maintain device integrity.
Information on patching and security update schedules for IT-managed devices.
Request Computer Moves or Station Adjustments
To maintain full-service support and oversight of state equipment, please contact IT or schedule a computer move IT service request to schedule an IT technician to move or adjust a computer station setup. Please note a $30 per station charge is required to physically adjust, disconnect and reconnect a current or existing computer set up. Monitor arms connected or installed within an office are considered a part of the office furniture setup. Therefore, Facilities would need to be contacted and coordinated if moving and reinstalling monitor arms.
Local Administrative Rights
By default, all campus IT-provisioned computers do NOT include local administrative rights or a local administrative user. To request local administrative rights for your faculty or staff assigned computer, submit an IT service ticket. Please read the KB article KB0011723 for important information regarding the use of local administrative computer access rights.