Office of Financial Aid & Scholarships

We are experiencing unusually high call and email volumes.

Please be assured we are processing documents, appeals, and requests in the order they are received.

Create your Financial Aid Forms account today so you do not miss any important notifications. Watch your campus email for notifications and next steps. Expected turn-around times for most requests and appeals is approximately 2 weeks. Financial Aid packaging and awarding is being performed daily. For answers to the most commonly asked questions please see our FAQ.

We apologize for any inconvenience this may cause.

COVID-19 Service Update

Given the COVID-19 concerns, classes have fully transitioned to virtual instruction and will be in effect through the end of Spring 2020.  The Office of Financial Aid & Scholarships staff will continue to be available through online methods during our regular business hours (Monday through Friday from 8am to 5pm).   You can reach us through email at, or by phone at (909) 869 – 3700.  Please allow up to 2 business days for an email response from a member of our team.

Financial Aid Info Related to COVID-19

The Financial Aid & Scholarships has created a Financial Aid Info Related to COVID-19 page.  This page will be updated regularly as information becomes available to inform our students, faculty, staff, and larger community regarding any possible financial aid implications related to COVID-19.  Be sure to review the content & FAQ’s as your question may be answered by the information provided. 

Cares Act limited funding still available

Request CARES Emergency Grants

Cal Poly Pomona’s Broncos Care Basic Needs Program offers additional CARES Act emergency grants up to a maximum of $2,000 each. The CARES Emergency Grant funds can be used to cover unexpected expenses incurred as a result of the disruption of campus operations related to the COVID-19 pandemic, including the following:

  • lost wages for student workers
  • food
  • housing
  • child care
  • health care
  • costs related to academics including computers or internet access students may have purchased to accommodate the spring move to virtual instruction.

Limited funds remain. In order to request an emergency grant, please complete this application.

News & Important Dates

Aid Packaging For 2020 – 2021 is Ongoing

You can view your aid package via BroncoDirect. If you have not received an Aid Package, check your To Do List to confirm there are no outstanding items. You may also need to check your aid application and confirm that you listed Cal Poly Pomona (School Code 001144).

Financial Aid Funds for Fall 2020 Released Beginning August 10, 2020

Most financial aid funds will be released to Student Accounting & Cashier Services beginning August 10th. Aid will be applied toward any outstanding University charges, including any payment plans.

After the above date, financial aid is released on a nightly basis throughout each semester.

In order for your financial aid to be released, you must:

  • Have an Award Summary that contains “Official” awards, as opposed to estimated awards
  • Have Accepted the Awards on Your Award Summary
  • Complete your To-Do List on your MyCPP
  • Loan borrowers – complete the Master Promissory Note & Entrance Counseling at
  • Enroll in classes (at least half-time)
  • Be maintaining Satisfactory Academic Progress (SAP)
Income Appeals (Family Contribution Appeals) for 2020 – 2021: Now Available

We understand that there are a variety of factors, including the current COVID-19 situation, that potentially impact a student & family's available income & resources for the upcoming 2020 – 2021 academic year. The Appeal is available on our Financial Aid Student Forms Portal (login required). See our Forms page for more information.

Supplemental Loan Requests for 2020 – 2021: Now Available

Requests for Federal Direct PLUS Loan (Parent and Graduate), and Private Loan Requests are now available on our Financial Aid Student Forms Portal (login required). See our Forms page for more information.

Financial Aid & Scholarships and Student Accounting & Cashiering Services: Roles Defined

The Cal Poly Pomona Office of Financial Aid & Scholarships and the Student Accounting & Cashiering Services Office work together as partners in the “financing” process of a student’s education. Each Through coordination of efforts, we ensure timely delivery of funds, application of funds/payments toward outstanding university – related charges, and release of excess funds.

Each office performs specific roles:

The Office of Financial Aid & Scholarships

(909) 869-3700

Student Accounting & Cashiering Services

(909) 869-2010

Evaluates student / family’s eligibility for aid Posts charges to student account
Verifies financial aid application information Emails student re: billing
Awards financial aid Receives & applies payments to charges

Oversees Scholarship processing

Places and releases SF Hold

Coordinates Scholarships (and Stipends) with

other aid

Applies financial aid funds to outstanding charges

Releases aid to Student Accounting & Cashiering


Releases excess funds (Refunds)
Evaluates “Special Circumstances” Manages Installment Plan

Monitors compliance with State & Federal

Financial Aid Regulations

Provides 1098-T Forms

Reviews Satisfactory Academic Progress for Aid Eligibility

Controls Direct Deposit and its setup

iGrad is here to help!  Financial Wellness Resources:

During these trying times, it is easy to feel overwhelmed. Our partners at iGrad have put together several articles that may assist you in your financial planning.

Contact Us! 

We understand that your financial aid funding remains critically important at this time and we appreciate your patience and cooperation as we all work together to proactively take steps to protect our community. 

Email:  Email us your questions at  Make sure to use your email account for specific account information.

Phone:  Students and families are able to leave a voicemail message at (909) 869-3700.  Please allow 48 hours for an email response from a member of the Financial Aid & Scholarships team.

Submitting Forms:  For the safety of your own information, please do not email documents containing sensitive information to our office.  You can submit these documents by using our secure file upload system.

Please note, students and families will be unable to visit our in-person location in the Student Services Building until further notice.  Please continue to monitor the CPP Health Alert website for updates to this information.

Yes, Cal Poly Pomona is still required to collect any documentation we request through your To Do List.  We will begin requesting documents the second week of April.  You can submit these documents by using our secure file upload system.